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Issues with "Video Unavailable" on the Events Page

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MyGeotab
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IvanAllegreMM-9898
Original Poster

Edited by IvanAllegreMM-9898

Hi fellow Geotabbers!

 

Currently, when I try to open certain event videos on the Events page in MyGeotab, they appear as "Video Unavailable." > I've noticed that for these specific events, although a thumbnail image is visible, the usual "GIF" preview does not play when I hover over it. This is different from the events that work correctly, where the preview plays and the video opens normally.

 

The trip was less than 48 hours ago and the camera detected some Events.

 

Has anyone encountered a similar issue? If so, how did you solve this to retrieve the event video?

 

Image of "Video Unavailable" when clicked at Events page:

Captura de pantalla 2026-05-13 a la(s) 3.46.34 p.m. 

Thanks in advance!

​

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5 Replies

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EishiFUN
Geotabber

Hello @IvanAllegreMM-9898​ ,

 

Thank you for asking your question in our community. I am not familiar with this issue but I have contacted someone from our team to see what they think. I will let you know what I hear from them as soon as I do.

 

Let us know if you have any other questions in the meantime or if you end up figuring it out before I do.

 

Have a good one!

Eishi FUN

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IvanAllegreMM-9898
Original Poster

Thank Eishi for your input, looking foward to hearing from your team.

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IvanAllegreMM-9898
Original Poster

Hi Eishi,

 

I hope you're doing well. Did your team happen to find any insights or a solution for this problem? Unfortunately, I'm still experiencing the same issue on my end, and the video remains unavailable.

 

Any updates would be greatly appreciated!

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EishiFUN
Geotabber

Hey Ivan I apologize it took me so long to track this down. I did find this is a known issue we are activley investigatng I would encourage you to make a support ticket and you can reference ESUPSD-47283

 

 

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IvanAllegreMM-9898
Original Poster

No worries at all! Thank you for the update, Eishi. I'll be sure to open the support ticket and reference that ID. Thanks again for your help!

 

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