Skip to main content
Support Center
Help ArticlesAcademyCommunity
HomeCommunityMyGeotabLogging in & Getting startedHow long is a user locked out of MyGeotab for?

How long is a user locked out of MyGeotab for?

Solved
MyGeotab
Logging in & Getting started
A
A
AHewa-1804
Original Poster

Edited by EishiFUN

When one of our drivers try to log in too many times it locks them out. I'm aware that we can unlocking them is a easy fix.

My question is if they waiting 5 min or 10 min will it allow them to try again or do you have to wait for an admin person to unlock them?

3
Join the conversation

You need to be logged in to reply to this post and participate in the Geotab Community discussions.

Top Answers

E
E
EishiFUN
Community Administrator

This process has changed since this question was asked and I wanted to update with the most accurate information.

 

To enhance security, MyGeotab automatically locks user accounts after a specific number of incorrect login attempts within a defined timeframe.

The default lockout settings are:

  • After five (5) unsuccessful login attempts, the user will be locked out for five (5) minutes.
  • Subsequent failed login attempts will extend the lockout period to ten (10) minutes.

User lockouts can also be triggered by the Idle Session Timeout feature, which automatically logs out inactive users after a set period.

 

  • Since September 2024, Geotab has implemented a standardized user identification and access system across all its platforms. As a result, the lockout settings are no longer customizable and cannot be disabled, unless your database had custom settings prior to this update.
  • With the updated user identification and access system, it is not possible to determine if a different user is locked out. However, the affected user will see a notification banner when attempting to log in.

 

With the current settings, If a user fails to login 5 times, they are locked out for 5 minutes, if they failed to login (6th) after these 5 minutes have passed, they need to wait another 10 minutes before trying again (7th attempt). After 15 minutes of their last failed attempt, the failure count resets and they have 5 attempts again to login before being locked out again.

Best Answer

3 Replies

J
J
JoyB-1408

Hey, @AHewa-1804​!

 

This is actually something that is defined within your system. The standard lockout (if nobody has changed it on your end) is set to lock a user out for 30 minutes after 3 failed login attempts within 15 minutes.

 

You can change that by navigating to Administration > System... > System Settings > User account policy in MyGeotab and adjusting the USER LOCKOUT section to meet whatever your own security standards are.

 

Hope this helps. :)

 

Best,

Joy B

A
A
AHewa-1804
Original Poster

Thank you for your help. Thank You, Mandy Hewat Driver Services Coordinator 60 Eagle Dr., Winnipeg, MB, R2R 1V5 TEL 204-631-3724 CELL 204-918-6084 FAX 204-631-3737 mandyhewat@gardewine.com www.gardewine.com www.courtesyfreight.com [70thAnniversaryLogo] [COURTESY-FSL-3C-RGB] [cid:image004.png@01D4E2EC.300218B0] [Safe work official logo] [SmartWay logo transparent] [cid:image002.png@01D84B31.677DFBA0] [Harris Transport Logo] Disclaimer: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information which is privileged, confidential, proprietary or exempt from disclosure under applicable law. If you are not the intended recipient, or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying or in any way using this message and any file attachments. If you have received this communication in error, please notify the sender by reply e-mail, and destroy and delete the message and any attachments you may have received. Avertissement : Le présent message est destiné strictement à la personne physique ou morale à laquelle il est adressé. Il pourrait contenir des renseignements privilégiés, confidentiels, exclusifs ou non assujettis à la divulgation en vertu du droit en vigueur. Si vous n'êtes pas le destinataire prévu ni la personne qui doit transmettre le message au destinataire prévu, vous n'êtes aucunement autorisé à divulguer, distribuer, reproduire ou utiliser de quelque manière que ce soit le message ou toutes pièces jointes. Si vous avez reçu le message par erreur, veuillez communiquer avec l'expéditeur par courriel de réponse et supprimer le message et les pièces jointes.
E
E
EishiFUN
Community Administrator

This process has changed since this question was asked and I wanted to update with the most accurate information.

 

To enhance security, MyGeotab automatically locks user accounts after a specific number of incorrect login attempts within a defined timeframe.

The default lockout settings are:

  • After five (5) unsuccessful login attempts, the user will be locked out for five (5) minutes.
  • Subsequent failed login attempts will extend the lockout period to ten (10) minutes.

User lockouts can also be triggered by the Idle Session Timeout feature, which automatically logs out inactive users after a set period.

 

  • Since September 2024, Geotab has implemented a standardized user identification and access system across all its platforms. As a result, the lockout settings are no longer customizable and cannot be disabled, unless your database had custom settings prior to this update.
  • With the updated user identification and access system, it is not possible to determine if a different user is locked out. However, the affected user will see a notification banner when attempting to log in.

 

With the current settings, If a user fails to login 5 times, they are locked out for 5 minutes, if they failed to login (6th) after these 5 minutes have passed, they need to wait another 10 minutes before trying again (7th attempt). After 15 minutes of their last failed attempt, the failure count resets and they have 5 attempts again to login before being locked out again.

Best Answer
Still have questions?
Learn with AcademyBrowse documents