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Veh off --extended period -battery good --ping rate -- Geotab Go device?

russgpstogo-1177
Original Poster

My question would be if a customer has a vehicle sitting for extended periods of time--the engine is off--no ignition cycles---but the battery remains fully charged---please confirm what we should expect to see in the database as far as the live location of the vehicle. I know that we have talked about this for over a decade that the go to vice will switch into sending out a heartbeat every six hours after midnight if the vehicle is off and not moving is that correct and will it just keep sending out one heartbeat every six hours ongoing and there would be a last known location visible on the database? I just had a customer that had a vehicle that sat for three weeks or more and they were promising me that the vehicle had dropped right off the system completely on the live map thank you very much

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Top Answers

EishiFUN
Geotabber

Hey @russgpstogo-1177​ ,

 

Thank you for asking your question in our community. A GO device will heartbeat once every 30 minutes for the first 72 hours. After 72hours, a GO device will heartbeat once every 23 hours. So even if the vehicle is sitting for a few weeks with no ignition cycle we should still see it on the map updating once a day.If you are seeing no more heart beats then I would assume either the vehicle has a dead battery or the GO device has become unplugged.

 

I hope this helps. Please reach out if you have any other questions about this.

 

Have a good one!

Eishi FUN

1 Reply

EishiFUN
Geotabber

Hey @russgpstogo-1177​ ,

 

Thank you for asking your question in our community. A GO device will heartbeat once every 30 minutes for the first 72 hours. After 72hours, a GO device will heartbeat once every 23 hours. So even if the vehicle is sitting for a few weeks with no ignition cycle we should still see it on the map updating once a day.If you are seeing no more heart beats then I would assume either the vehicle has a dead battery or the GO device has become unplugged.

 

I hope this helps. Please reach out if you have any other questions about this.

 

Have a good one!

Eishi FUN

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