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HomeCommunityMarketplaceHardware (Asset tracker, camera, sensor)How to retrieve Camera Recordings if Geotab Device is not Communicating

How to retrieve Camera Recordings if Geotab Device is not Communicating

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Marketplace
Hardware (Asset tracker, camera, sensor)
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bbnk-1329
Original Poster

As far as I know, the only way to make a custom video request is to navigate to trips history and find where along the breadcrumb trail the time period you want to request.

 

However, we had a customer who was not aware of their Go Device not tracking for several weeks and therefore, no breadcrumb trail exists.

 

Luckily for this customer, the camera was recording and we were able to obtain the footage from the SD card but Geotab should make a feature in their add-in that someone can request raw files off of the SD card without the trips history bread crumb trail.

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Top Answers

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EishiFUN
Geotabber

Hey @bbnk-1329​  we will see if Andrew has any other advice but I believe if you click on a previous trip where the device was communicating you could use the option " request custom video recording " to pull trips for a specific date and time where there was no breadcrumb trail. I would try that and see if that works well for you.

 

Let me know how this goes and if you have any other questions about this.

 

Have a good one!

Eishi FUN

Best Answer

6 Replies

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Genevieve-1051
Geotabber

Hi @bbnk-1329​ ,

 

Thanks for bringing your question to the Geotab Community 😊

 

I don't know that this is currently possible, but rather than take my word for it let's tag in a Surfsight expert to shed some light. @MarketplaceAndrew-1354​ do you know if there's a way to obtain the footage from the SD card when a GO Device was not tracking?

 

Warm Regards,

Gen

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Genevieve-1051
Geotabber

A quick follow up, it looks like Andrew is on vacation until mid-next week. As soon as he gets back, I know he will follow up with us.

 

He is our resident Surfsight expert, but I am trying to see if there's someone else who can help. If so, I'll follow up as soon as I hear.

 

Enjoy your weekend!

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bbnk-1329
Original Poster

Great hanks for the follow up, curious to know what your feedback as, as there has to be a better way to retrieve video should the GO Device go down.

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EishiFUN
Geotabber

Hey @bbnk-1329​  we will see if Andrew has any other advice but I believe if you click on a previous trip where the device was communicating you could use the option " request custom video recording " to pull trips for a specific date and time where there was no breadcrumb trail. I would try that and see if that works well for you.

 

Let me know how this goes and if you have any other questions about this.

 

Have a good one!

Eishi FUN

Best Answer
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MarketplaceAndrew-1354

Hi @bbnk-1329​ I can confirm that what @EishiFUN​ wrote is correct and that there is no other way to request video on demand. Having said that, I think you raise a good point and I will alert our product team to this limitation / suggestion

 

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bbnk-1329
Original Poster

Great thanks @EishiFUN​ @MarketplaceAndrew-1354​ for your response. I think this would be very useful if Geotab could fix this limitation.

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