Messaging in MyGeotab

Messages help you communicate with your drivers and assets from MyGeotab.

The GO device works with the MyGeotab and Geotab Drive to allow seamless two-way text message communication between the web and the driver. Messages sent to drivers display as alerts and can be answered using single tap responses or text messages to accept new jobs and tasks.

You can access your messages by clicking the Messages icon in the top menu of any page.

To learn more about messaging in Geotab Drive, see the Messaging in Geotab Drive help article.

Sending a message

Learn how to send a message to a driver or an asset directly from MyGeotab.

  1. Click the Messages icon in the top menu.
  2. Click the Pencil in the top toolbar.
  3. Select the assets or users you want to message.
  4. Click Compose message.
  5. Compose your message in the message box.
  6. Optional: Add a link to the message:
    1. Click the Paperclip icon.
    2. Specify the text for the link in the Link to display field.
    3. Add the link in the Link field.
    4. Click Add link.
  7. Click the Triangle icon to send the message.
The message history displays a time stamp and confirmation that the message sent.

Checking your messages

Learn how to check your messages in MyGeotab.

The Messages icon in the top menu shows a red dot when you have unread messages.
  1. Click the Messages icon in the top menu.
  2. Review your messages in the list.
    Note: A blue dot on the Assets or Users tab at the top of the page indicates which tab contains new messages.
  3. Optional: Select a message from the list to open your conversation history with that asset or driver.
Once you've reviewed all unread messages, the red dot on the Messages icon clears.