Fraud prevention and support

Review suspicious activity, respond to flagged transactions, and contact Geotab Fleet Card support.

Fraud prevention

How Geotab Fleet Card detects suspicious card activity and what to do when it is found.

Geotab Fleet Card checks each transaction for signs of fraud. A transaction is flagged when one or more of the following occurs:

  • The vehicle is not near the merchant location at the time of purchase.

  • Fuel purchased is more than the vehicle's tank can hold.

When a purchase is flagged, the Administrator gets an email and SMS alert. A daily summary is also sent. Driver alerts are optional.

Reviewing a suspicious transaction

Learn how to review a flagged transaction and decide what action to take.

A transaction is flagged when the purchase does not match what is expected. For example, when the vehicle was not near the merchant at the time of the charge.

  1. Navigate to Geotab Fleet Card in the main menu.
  2. Go to Suspicious Activities.
  3. Select a transaction from the list to open it.
  4. Review the details, including where the charge was made, where the vehicle was at the time, the amount, the driver, and the purchase type.
  5. Based on the review, take one of the following actions:
    • If the transaction was flagged in error, no action is needed.
    • If the transaction was not made by the driver, deactivate the card within 24 hours, then dispute the charge.
    • If the driver made the purchase without authorization, deactivate the card and resolve it with the driver. This type of case is not eligible for a dispute.
  6. To dispute the charge, click More Options on the transaction, fill out the dispute form, and submit.

    The dispute must be filed within 2 statement cycles.

The transaction is reviewed and action is taken if needed. Repeat for each flagged transaction on the Suspicious Activities page.

Geotab Fleet Card support

Get help with Geotab Fleet Card issues, including lost or stolen cards, billing, and disputes.

Contact Support by phone or email for help with Geotab Fleet Card. Support can assist with lost or stolen cards, unauthorized charges, billing, and disputes.

To reach Support, call 1-888-247-3890 or send an email to support@geotabfleetcard.com.

Reporting a lost or stolen card

Learn how to report and deactivate a lost or stolen Geotab Fleet Card.

A card that is lost or stolen must be deactivated. This stops any unauthorized charges from being made.

Deactivate the card
  1. Navigate to Geotab Fleet Card in the main menu.
  2. Go to Cards.
  3. Select the card to deactivate.
  4. Click the Actions menu (⋮) and select Deactivate card.
Report the incident
  1. Contact Support to report the incident and get help with any unauthorized charges: 1-888-247-3890 or support@geotabfleetcard.com.

The card is deactivated and the incident is reported.

Next steps: Order a replacement card. A virtual card is ready right away. A physical card takes 7 to 10 business days to arrive. See Ordering physical cards or Issuing a virtual card.