When In log in to my Geotab drive, I go to dashboard and we're it says “hos” it in gray and says vehicle not supported. Why is this happening?
Edited by Genevieve-1051
When In log in to my Geotab drive, I go to dashboard and we're it says “hos” it in gray and says vehicle not supported. Why is this happening?
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Hey, @VVarg-1205!
Like @KellyS-2958 mentioned, this is probably a device plan issue. If your reseller uses the standard Geotab device plans, there are currently four different plans available:
Base --> basic tracking only, no accelerometer or engine data
Regulatory --> basic tracking with minimal engine data (odometer) for ELD compliance
Pro --> robust engine and accelerometer data
ProPlus --> active tracking (vehicles move on map), all 3rd-party integrations
All plans cover the previous plans' stuff plus the added info. That's just a short summary, but you can see all the plan info here if you're interested:
You need at least the Regulatory plan to have HOS supported.
Hope this helps! :)
Best,
Edited by EishiFUN
Hi @VVarg-1205
In addition on what @jjake-8255 and @KellyS-2958 mentioned, This message will also appear whenever the GO device is missing any of these engine measurements:
These measurements could be affected if this info is not supported by your vehicle either by the make/year, or being missed by vehicle health (active engine codes related to these measurements).
I mean, your Geotab Plan could be the right one, but it is limited by the information provided by the vehicle.
Hope this helps.
Marco
This is usually due to a GO Device is having a device plan issue and it's missing any of the engine measurements.
Check your device plans, and make any adjustments needed so the device can communicate.
Hey, @VVarg-1205!
Like @KellyS-2958 mentioned, this is probably a device plan issue. If your reseller uses the standard Geotab device plans, there are currently four different plans available:
Base --> basic tracking only, no accelerometer or engine data
Regulatory --> basic tracking with minimal engine data (odometer) for ELD compliance
Pro --> robust engine and accelerometer data
ProPlus --> active tracking (vehicles move on map), all 3rd-party integrations
All plans cover the previous plans' stuff plus the added info. That's just a short summary, but you can see all the plan info here if you're interested:
You need at least the Regulatory plan to have HOS supported.
Hope this helps! :)
Best,
Edited by EishiFUN
Hi @VVarg-1205
In addition on what @jjake-8255 and @KellyS-2958 mentioned, This message will also appear whenever the GO device is missing any of these engine measurements:
These measurements could be affected if this info is not supported by your vehicle either by the make/year, or being missed by vehicle health (active engine codes related to these measurements).
I mean, your Geotab Plan could be the right one, but it is limited by the information provided by the vehicle.
Hope this helps.
Marco
We don't really use HOS here but could this also be caused by the HOS setting being turned off under the More Details section of the vehicle details?
Interesting idea, @TonyFC-1053. I tried this out in my demo database, but couldn't replicate the issue. Mind you, I didn't drive after setting the HOS setting to "Off", but I will try again after I do some driving just to confirm that this isn't one of the reasons. (Should be, 'though...)
I can't even get the Drive app to open any more so I can't even test it on my unit.
Hey, @TonyFC-1053!
I have verified that turning this off and driving still doesn't change the HOS log options.
Best,
Joy
Ahh well, it was just a thought, ignore me then.
@VVarg-1205 I hope someone else was able to help solve your problem.
It was an interesting thought. I'm glad we now know for sure that can't be it. 😎
Tony we had that issue after some phone updates. When we deleted the app and reinstalled it the issue was corrected.
I just tried reinstalling and it's still not working :(