Support Document
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Installation tools and troubleshooting
Support Document
0 mins to read
Use Geotab’s email and online tools to help successfully complete installations on the first try. Geotab offers validation tools either through the website, which is accessible through your smartphone or PC, or via email, which sends a return email confirming the installation was successful.
Research has shown that having to return to an installation for any reason costs everyone. If an install is done right the first time, profitability is maximized. We offer two tools to ensure a successful first time install:
Either approach can be used depending on how much detail needs to be recorded.
It is always necessary to confirm the installation using one or both tools.
This tool is used to activate automated monitoring and email confirmation of the days installations.
Sample Screenshot
This tool is used to confirm a proper installation and log key information.
1 | Go to myinstall.geotab.com to perform installation checks using the public version of MyInstall. ✱ NOTE: You can access this page without credentials. |
2 | In the Installer Information section, enter the Installer name and Installer company. Tap Next. |
3 | In the Device serial number section, enter the 12-digit alphanumeric serial number or tap the barcode icon to scan the telematics device barcode with your mobile device camera. If you removed an old device from the vehicle to install a new device, and want to record the serial number, select Click here if you removed an old device and enter the device serial number. Tap Validate. |
4 | In the Device status section, wait for the Device status to display a PASS or FAIL label. The PASS status indicates that the device has successfully communicated with the network in the last 24 hours. The FAIL status indicates that the device has not communicated with the network in the last 24 hours. If the device has not communicated, you can troubleshoot the installation, then click Refresh to validate again. If troubleshooting does not help, you can submit the failed result if desired. Tap Next. |
5 | In the Vehicle information section, enter information about the vehicle where the telematics device was installed.
✱ NOTE: For some vehicle makes and models, the auto-populate option might not be possible. ✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Tap the information icon to learn more about your camera’s ID number. |
Upon installation, the device will go through a several beeping sequences while going through the connection phases. Below are the beeps and LED flashes in order of when you should hear/see them and what to do if they don’t happen.
Connection Stage | Audio & Visual Confirmation | Troubleshooting |
Power Detection | 6 beeps | Confirm connection.Check for blown fuses.Try another device. |
Ignition Detection | 1 short beepRed LED flashes | Confirm correct harness is installed. |
GPS Latch | 1 long beep Blue LED flashes | Ensure vehicle is outside with a clear view of the sky.Move device on top of dash or away from metal surroundings. |
Cellular Latch 1 | 2 short beeps | Ensure there is cell coverage.Ensure SIM is active in install tool.Move device on top of dash. |
Cellular Latch 2 | 3 short beepsGreen LED flashes |