Edited by EishiFUN
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Hey, @JRami-1557!
This sounds like something you'll need to reach out to your reseller for--which may be T-Mobile or someone else. You should be able to find your reseller in MyGeotab under Support > Contact Information if you're unfamiliar with how to reach them.
If you're still having difficulty navigating this, feel free to hit me up directly (joy@telematics411.com); I'm a freelance Geotab consultant and happy to discuss and see if there's anything I can do to help. :)
Best,
Joy B
Hey, @JRami-1557!
If you are talking about a Geotab GO unit tracking device, the serial number is printed on the device. If this is already connected to an asset in your database, you can also find it by going to Assets, clicking on the asset you'd like to find the serial number of, and scrolling to where it says Serial number near the bottom of the page. :)
Best,
Joy B
Thank you for your help.
I have a printout of the sim numbers and phone number for each line from T-Mobile from our account. When I enter the sim number in our Geo tab account it's not showing up as active in the account. On the GEO tab site all we have is the G9 and G8 serial number, so I am trying to figure out how to match the G9 number and the sim number so I can see the asset it corresponds to. We have close to 1,000 assets and I am trying to figure out what line goes to each asset without having too physically go to each Geotab tracking unit.
Hey, @JRami-1557!
This sounds like something you'll need to reach out to your reseller for--which may be T-Mobile or someone else. You should be able to find your reseller in MyGeotab under Support > Contact Information if you're unfamiliar with how to reach them.
If you're still having difficulty navigating this, feel free to hit me up directly (joy@telematics411.com); I'm a freelance Geotab consultant and happy to discuss and see if there's anything I can do to help. :)
Best,
Joy B