We have three vehicles that show seat belt unbuckled when they are buckled and the GPS in-cab alert is sounding, the vehicles seat belt light is not on, neither is the vehicle seat belt chime, so I don't think this is an issue with the vehicle. This started yesterday and has continued into today. I have turned off the GPS in-cab alert for these three vehicles.
Is there a way to do a reboot through the computer?
Do I need to replace the GPS?
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Hey, @CTreb-1551!
I have seen this issue before. Usually I believe it's related to devices that just learned the seatbelt logic incorrectly. My recommendation is that you uninstall the devices, unplug them and plug them back in twice (pretty sure twice resets the internal logic), and drive them around a bit. The devices "learn" what state a seatbelt is in as you go, so if the vehicle is turned on and the device is plugged in and then you engage the seatbelt before driving, keep it on while driving, and disengage once driving is over, that should help it learn what states are correct. You may want to do this two or so times to make sure things look like they're reading properly.
If that doesn't work, I'd recommend filing a ticket with Geotab Support or your reseller--whichever is your usual support channel--so they can take a closer look. The in-cab lights (mechanical) don't necessarily correspond with the data the engine is sending (digital), and I suppose it's possible that the engine could actually be sending the opposite signal. This is a less likely case, I think, but figured I'd mention it in case it gives you something to rule out if the first set of tests doesn't work.
Anyway, hope this helps. :)
Best,
Joy B
Edited by EishiFUN
Joy
These vehicle where reporting correctly for over two years. Yesterday I looked at the engine & maintenance measurements seatbelt data and it showed the opposite, buckled when not buckled. Today I'm not able to see the driver seatbelt measurements (option disappeared).
Clark Trebesch
Fleet Manager
Arriving home safe is what is Important. Take the time to be safe.
Edited by EishiFUN
Not that I'm aware of.
Clark Trebesch
Fleet Manager
Arriving home safe is what is Important. Take the time to be safe.
Okay, well I'd still recommend the unplug/test option first if you have had any work done on these vehicles and they started acting funny afterwards. Or just to rule out possible misreads that may have started for whatever reason.
Your best bet to getting a speedier resolution in any case would be to reach out to someone with access to your database who may be able to find some extra insights than what we can guess about here. You should be able to find the best avenue of support for your company via Getting Started & Help > Support... > Contact Information in your MyGeotab database.
If you still run into issues after reaching out to your support channel or you don't feel that you're getting the help you need, let us know and we can help you get some extra eyes on it. :)
Best,
Joy B
Edited by EishiFUN
Joy
Thanks for the info. We will try the unplugging first, hopefully that works. Just odd the three of them started on the same day after working for years.
Clark Trebesch
Fleet Manager
Arriving home safe is what is Important. Take the time to be safe.