 Hello, I've noticed that on newly installed devices, when checking their communication in MyAdmin, no GPS communication is shown, even though a coordinate record exists in the database. I want to know if there's a point in time when this data disappears from MyAdmin, as I generate queries based on it.

Is there an estimated time frame after which GPS data will no longer be reflected in MyAdmin?

How long does MyAdmin retain the date for a device's last GPS record and last engine record?I have been reviewing several devices in MyAdmin and noticed that even though some units previously had valid GPS and engine data, after a certain period of time, the field changes to 'No data.' I am attaching a sample image for reference. I would appreciate it if anyone could clarify the retention logic or why these fields eventually revert to 'No data'.

Data retention period for &quot;Last GPS&quot; and &quot;Last Engine&quot; records in MyAdmin

Data retention period for "Last GPS" and "Last Engine" records in MyAdmin

2 of my assets say base plan in MyGeotab but all the rest have the pro plan how do I fix to pro plan

Yesterday we took a GEOTAB device out of a unit going to auction and placed it into another unit. I did the swap function on the site and it worked. The tech installed the device in the new vehicle and took it on a road test. It did report and show the drive route successfully. However once the unit showed as back in our shop, it promptly disappeared. I could no longer see it with either the old or new unit number, nor could I see it using the GEOTAB device serial number. 

Geotab device disappeared after a successful swap and road test.

How do i find the serial number of a Geotab unit when i have the sim number

What are the stipulations of the GO Plan --term? --Returns --cancellations --

GO Plan details

Can you modify the apn and server information where the device sends the data?

Integration with own platform

 Need to verify with our T-Mobile account which are located on which vehicle. Thank you

Is there a way to see either the SIM or IMEI number associated with a device?

I have terminated devices and need to reactivate terminated less than 24 ago

Reseller has many go devices currently not in use (unplugged).  Rather than cancel them, we thought to put them in suspend mode until needed. BUT....Can we tell when a device is activated again once in suspend mode?  Could a reseller build an api around that which would detect the change in status and move the device into a billable plan?  

When a Device in suspend mode - can you tell if it&#x27;s been activated?

When a Device in suspend mode - can you tell if it's been activated?

Go9+ Rate Plan - Do you know yet how much data will be available with the Proplus plan when it&#x27;s released?

Go9+ Rate Plan - Do you know yet how much data will be available with the Proplus plan when it's released?

Hello Geotab Community! One of our trucks was unfortunately in a car accident a week ago. The truck is a totally damaged and we can't recover the device, so we'd like to remove it from our next invoice. I'd like to know how can I terminate a Geotab device from the MyAdmin site? Is there any article about this that I can't find? Thanks in advance!