You would need to search the device by serial number in MyAdmin- (Devices &gt; Device Management) - IF the device is able to read and automatically associate with the vehicle it is installed in, the VIN will show in the results. If your MyAdmin view doesn't already have a VIN column header showing, then you can click &quot;Customize View&quot; on the upper right and make sure VIN is checked off and the column will display. Hope this helps! Thanks!

Asset identification using MyAdmin

It's normal for there to be a delay. When a device is reactivated in MyAdmin, it can take up to 24 hours to fully sync with MyGeotab and resume transmitting data. If after 24 hours the devices still appear as suspended in MyGeotab, I recommend asking your dealer to check the status in MyAdmin again.

Go device Rate Plan Suspend Mode

You're welcome, it's a pleasure to help

MyAdmin | Difference in the last communication data

Hi <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> and @unknown user Thank you so much for your comments 🙌 Regards

MyAdmin | Assigned SIM card

Hi thanks for your comments. The issue we have is that when we installed a camera, it already appeared associated, so since we have several databases, we would look for it in myadmin and disassociate it.

Is there any way to identify the GoFocus cameras already installed?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks!

What does the error “The device is disabled in MyAdmin (contact your reseller)” mean, and how can it be resolved?

 Hello, I've noticed that on newly installed devices, when checking their communication in MyAdmin, no GPS communication is shown, even though a coordinate record exists in the database. I want to know if there's a point in time when this data disappears from MyAdmin, as I generate queries based on it.

Is there an estimated time frame after which GPS data will no longer be reflected in MyAdmin?

How long does MyAdmin retain the date for a device's last GPS record and last engine record?I have been reviewing several devices in MyAdmin and noticed that even though some units previously had valid GPS and engine data, after a certain period of time, the field changes to 'No data.' I am attaching a sample image for reference. I would appreciate it if anyone could clarify the retention logic or why these fields eventually revert to 'No data'.

Data retention period for "Last GPS" and "Last Engine" records in MyAdmin

2 of my assets say base plan in MyGeotab but all the rest have the pro plan how do I fix to pro plan

Yesterday we took a GEOTAB device out of a unit going to auction and placed it into another unit. I did the swap function on the site and it worked. The tech installed the device in the new vehicle and took it on a road test. It did report and show the drive route successfully. However once the unit showed as back in our shop, it promptly disappeared. I could no longer see it with either the old or new unit number, nor could I see it using the GEOTAB device serial number. 

Geotab device disappeared after a successful swap and road test.

How do i find the serial number of a Geotab unit when i have the sim number

What are the stipulations of the GO Plan --term? --Returns --cancellations --