Drive App is not saving trips when users allocate/categorise them. Also, not able to access FBT on the My Geotab site under add-ins, keep getting the spinning wheel &amp; have to do a forced shutdown.  Is there a specific security clearance that needs to be selected for users to access FBT in My Geotab? Thanks.

Drive App, FBT add in

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Hi Eishi, thanks for the response. I would agree with you that it is possibly a bug as the drivers have been able to allocate &amp; save trips in the past. My reseller has raised a ticket but would appreciate support taking another look at it. Cheers, Brooke

Drive App is not saving trips when users allocate/categorise them. Also, not able to access FBT on the My Geotab site under add-ins, keep getting the spinning wheel &amp; have to do a forced shutdown. Is there a specific security clearance that needs to be selected for users to access FBT in My Geotab? Thanks.

I installed a normal Go9 unit &amp; the 16 pin T-Harness supplied by GT in our 2025 517 Sprinter &amp; can read engine data directly. Some vehicles have 2 obd ports, maybe it's simply plugged into the wrong one?

Is there any Geotab documentation available on the installation of a harness to obtain engine data from a 2026 Mercedes Benz Sprinter unit?

Hi Jill, Could it be that your computer is automatically clearing the cache &amp; that is causing your view to reset?

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Drive App, FBT add in