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What does the error “The device is disabled in MyAdmin (contact your reseller)” mean, and how can it be resolved?

NaomiC
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Hi, I hope everyone is doing well. I found this fault on one of my devices that is no longer communicating. What I find strange is that this fault occurred repeatedly until the day the device stopped communicating.

What does this fault mean, and how can it be resolved?

I would appreciate your help.

Best regards 😉
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EishiFUN
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Hey @NaomiC ,

Thank you for asking your question in our community. The device was likely suspended in MyAdmin. You can go to MyAdmin to check out the device and see if this was the case and if there was a reason to suspend it or if this was done by mistake. It can be reactivated there if needed as well.

Let us know if you have any other questions or need anything else. We are here to help.

Have a great day!
Eishi FUN

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EishiFUN
ผู้ดูแลชุมชน

Hey @NaomiC ,

Thank you for asking your question in our community. The device was likely suspended in MyAdmin. You can go to MyAdmin to check out the device and see if this was the case and if there was a reason to suspend it or if this was done by mistake. It can be reactivated there if needed as well.

Let us know if you have any other questions or need anything else. We are here to help.

Have a great day!
Eishi FUN

NaomiC
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@EishiFUN Thanks!

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