This morning moving vehicle labels are populating off the screen of the map. See below screenshot. You can see the black lines stretching off to the top left corner.
Preskočiť na hlavný obsah
KKilp-3832
Pôvodný plagát
Upravené od EishiFUN
Zapojte sa do konverzácie
You need to be logged in to reply to this post and participate in the Geotab Community discussions.
Najlepšie odpovede
@Cristian.hdz.Prime24 Thank for tagging me in here.
Hey @KKilp-3832 This doesn't look like a bug we have discovered and would like to look at your database to see how we can reproduce the error and get it fixed. If you can make a support ticket about ti so we can investigate it further that would be awesome. Let me know if you need any help making a support ticket. I am happy to help!
8 odpovedí
The straight or dotted black lines indicate that the GO device isn't consistently recording the GPS location. This could be due to: 1. Installation: The device might be blocked or poorly installed. 2. Environmental factors: Bad weather or areas with weak GPS signal. 3. Service plan: If you're using a basic plan (like Ford Basic), this is normal.
KKilp-3832
Pôvodný plagát
@Cristian.hdz.Prime24 Hi Christian, thanks for the response.
There's nothing wrong with the GPS location, the symbol for the vehicle is accurate. It's just the label for the vehicle that's being pulled off the map for some reason. It's sporadic, and comes and goes.
This is not normal - I've never seen it before.
Actually, it's just the black box and line to the black label box that's off screen - the white letters from the label are in the correct place if you look closely:
A few seconds later it's back again: 
@KKilp-3832 Hi, can you check on the map if you have any settings applied in the label view?
KKilp-3832
Pôvodný plagát
@Cristian.hdz.Prime24 as in filters? This is it:
If you mean saved views, I'm using Labels (Default)
@EishiFUN Can you help us out with this topic?
@Cristian.hdz.Prime24 Thank for tagging me in here.
Hey @KKilp-3832 This doesn't look like a bug we have discovered and would like to look at your database to see how we can reproduce the error and get it fixed. If you can make a support ticket about ti so we can investigate it further that would be awesome. Let me know if you need any help making a support ticket. I am happy to help!
KKilp-3832
Pôvodný plagát
@EishiFUN Thank you - looks like I open a help chat for a support ticket?
@KKilp-3832 Yes you can make a support ticket that way. You can also reference this discussion if you would like and mention my name and the support agent you talk to can reach out to me if they have any questions.
Stále máte otázky?