Support Document

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Sep 05, 2023


At Geotab, we work hard to build safe and reliable tools that make sense for your business, and your feedback is an essential part of that process. Geotab’s MyPreview federation is available for our Customers and Partners to access pre-production releases of MyGeotab and Geotab Drive.

We would like to invite you to gain pre-production access to what’s new in development and the MyGeotab user experience. To get early visibility to our latest features, create a Preview server and explore what is coming soon.

What to expect

Early access to new features allows you to explore and test your direct integrations against our pre-production federation. This provides the ability to close the gap and reduce the risk of your integrations by detecting any escaped corner cases before they impact you as the Customer.

Early testing will help drive and streamline the user experience for Fleet Managers and Drivers across the ecosystem.

The MyPreview databases are currently on version 11.0 of the MyGeotab applicationnot yet enabled on the Production database. You can register a new database using the steps in the Setting up a Preview Testing database and see all the latest and greatest features for the upcoming releases in MyGeotab. Use the MyPreview database to complete any integration testing to ensure a smooth rollout!

Setting up a Preview Testing database


Navigate to the Preview version of MyGeotab.


Click the Register link.


Under Database Information, select either the Business or Demo options. Reference the following comparison chart to better understand your options.

✱ NOTE: The demo database expires after 60 days.


Complete the registration by filling in all mandatory fields (identified with an asterisk).


Click the Finish button. You will receive the following email to the account you registered.


Click the Login to get started button.


On the Login page, the User (Email) field is automatically populated. Enter your Password and Database.

✱ NOTE: The Database name is the Preview database name provided in the email.


Click Log in.

Use this Preview environment to test a specific feature, integrations, or upcoming changes in MyGeotab!

✱ NOTE: For Business Preview databases, you can add new devices and start testing. If you are using Extendable Services, contact your Partner to get set up and refer to the following section to select units based on selecting your Asset Group.

Selecting Asset Groups for Extendable Services

When using Extendable Services, you may add as many assets as you like to populate your Preview database, keeping in mind that a nominal monthly fee will apply to each asset for as long as they are active in your Preview database. We recommend choosing assets that are producing data representative of your user experience and that may generate data that is being shared by the API with third parties or solutions. If you have an expert in-house trainer on the Geotab platform, we suggest you pick a group or region where your in-house expert can develop communications for your MyGeotab users.

Facts about the Preview version of MyGeotab

  1. Your Preview database is currently on version 11.0, which encompasses 9.0 and 10.0 changes.
  2. Your Preview database is intended for testing purposes only and may experience periods of instability and unavailability. Your feedback, along with the feedback of others is actively being worked on our pre-production releases.
  3. Since this is not a production environment, if you are testing your integration and find an issue, as per the current process, please validate what might need to be updated with your particular integration.
    1. If you are a Partner, tickets can be submitted using MyAdmin.
    2. If you are a Customer, please create a support ticket by following your standard procedures.
  4. Your ticket will be reviewed by the Geotab Solutions Engineering team who may connect with your Development teams or your third party certified Integration Partners to help build automated testing routines.
    1. When creating a case, please provide the relevant details (the API call being made if applicable, the database name and MyGeotab version, as well as the error message and description of the problem) so we can better support you.
  5. Geotab strives to ensure the Preview database is available 24/7. However, due to the nature of beta environments, we make no representations with respect to its stability. Bugs and issues encountered on this preview federation do not qualify for On-Call Support and will be addressed during core business hours.

MyPreview FAQs

Got a question? Please see our MyPreview FAQ.