Android

iOS

If you start driving the vehicle without logging in, the Drive App detects the motion, and warns you to stop the vehicle and log in.

If you do not log in, the App is unable to associate your duty status and other driving events with your account.

The first time you log in to the Drive App, you are prompted to Accept the End User Agreement. After accepting the agreement, enter your Username and press Next to display the Password field.

Enter your password (minimum 8 characters in length), and press Log in.

✱ NOTE: Tap the eye symbol to show/hide your password.

After authenticating, the App synchronizes your data (i.e. driver profile, shipment information, HOS logs, and Asset Inspection records) for a brief period before loading.

✱ NOTE: You remain associated with your driver’s logs even when you switch vehicles.

After logging in, the Exemptions notification informs you if PC (Personal Conveyance) or YM (Yard Move) is enabled. The notification also displays your ELD-exempt status.

✱ NOTE: For Canadian ELD drivers, if no exemptions are enabled, Exemptions: None available displays when you select your vehicle.

Based on the geolocation of your device, the App locates the closest vehicles within a 1 km/0.6mi radius. You can continue with the closest vehicle, or select another vehicle.

If there is no vehicle assigned to your account at the time of login, select No Vehicle. Without a vehicle, you can only set the duty status to ON and OFF duty.

In some cases, your current vehicle may have been claimed by another driver and dissociated from your account.

If this occurs, you are asked if you would like to reassign the vehicle to yourself. By selecting No, you are automatically assigned to No Vehicle, and prompted to select another vehicle.

If you are logged in with a co-driver, they receive the same message.

After selecting your vehicle, you have the option to select a trailer and shipments.

You can select up to four trailers; however, each trailer must be assigned a unique name. If you select a trailer, you are prompted to perform an Asset Inspection on the trailer. If you remove a trailer, you are also asked to perform an Asset Inspection.

You can select up to 25 shipments. When finished, press Save and Continue.

Tap the prompt to add a duty status log.

In the screen that follows, make the required updates and tap Add.

Use the Verify button for any 24-hour period to verify by day, or use the Verify all days button to verify all visible logs.

You can also skip this step by pressing the Skip button. If you choose to skip this step, an audit log is created indicating the time and date the Skip button was pressed.

The App will inform you if your logs remain unverified, or are missing required information. Tap to review.

You can claim logs by selecting all relevant logs and pressing the Assign to me button.

You can also skip this step with the Skip button. The D and ON Duty Status Logs are paired when claiming them in the Drive App.

✱ NOTE: If you do not have clearance to perform an Asset Inspection, press Skip remainder to go to the Dashboard. You can find more information on performing an Asset Inspection here.

Press Inspect to begin a new Asset Inspection. If your previous inspection included unresolved defects, you must resolve them, and certify the inspection before you can perform a new one.

When defects are resolved, the previous inspection is marked as complete, and you can begin your new inspection.

To ensure the thoroughness of Asset Inspections, the inspection completion confirmation banner includes the time that was taken to complete the inspection.

You can check your connection status by pressing the wireless icon in the top-right corner of the screen.

A red exclamation mark indicates a disconnection. When pressed, the disconnected item displays in red, which can be selected for additional information.

A Telematics Cable alert indicates that an IOX cable has been unplugged, and neither the App nor the Telematics Device are connected to a wireless network. To maintain compliance, the alert recommends a manual change to duty status, or to reconnect the cable.

✱ NOTE: The alert only displays when the vehicle is not connected to a wireless network. It will not display because the cable has been unplugged.

Shortcuts to messages, events and notifications are available by pressing the notification icon.

✱ NOTE: To learn more about these features, refer to Messages and Events.

After logging in, the names of all drivers display in the user list. When multiple drivers are logged in, the steering wheel icon indicates the active driver.

Use the Driver’s seat button to switch the active driver. The duty status changes automatically to D for the active driver. The co-driver must change their status manually through the App.

The Driver’s seat button is disabled for the active driver while in the D status.

If the active driver logs out, the co-driver becomes the new active driver.

Press the X icon to change the vehicle. You are prompted to perform an Asset Inspection each time you change vehicles.

Press the + button to add up to four trailers. You are prompted to perform an Asset Inspection each time you change trailers.

Press the + button to add up to 25 shipments.

Your new assets display on the Assets screen. Shipment information is also displayed in the Compliance Print in the Fleet Management Application.

The HOS feature provides all the tools necessary to record your duty status. You can also verify logs, apply exemptions, and transfer logs during roadside checks. The HOS screen is divided into Status and Logs tabs.

Duty status is displayed by one of the four buttons on the screen:

1. OFF
2. Sleeper Berth (SB)
3. Drive (D)
4. ON

The Status tab displays ruleset information, remaining driving limits, a recap of your work cycle, and exemptions applied as driving conditions require.

You can change your ruleset by pressing the pencil symbol.

By default, the app displays the last three rulesets. To view all rulesets applied, click Show all.

Split sleeper displays if the current ruleset includes a matching Split sleeper ruleset.

The red bar at the top of the screen indicates that you have no driving time remaining and must take a break.

The Rest in timer is the time remaining before you must take a break.

When the Rest in timer reaches 0:00, a Rest duration timer replaces it when you go off duty.

The Rest duration timer is the time that has passed during the break period.

For a summary of your cycle, press View cycle recap.

View cycle recap displays:

The Exemptions screen indicates which exemptions are currently disabled or unavailable. To apply exemptions, press View Exemptions and use the corresponding buttons to activate them.

View exemptions allow you to do the following:

The Adverse Driving Conditions exemption is only available while on-duty and applies to the current work shift. A banner displays when the exception is active, and you can manually remove the exemption if needed.

✱ NOTE: This exemption cannot be applied retroactively after a shift has ended.

If you apply the Adverse Driving Conditions exemption, you must confirm your selection before applying the exemption. Additionally, you can add an annotation to provide further details. You must also acknowledge the applicability of the exemption and provide a reason for using it.

If you apply the Exempt HOS exemption, you must confirm your selection and add an applicable annotation before applying the exemption.

If the vehicle begins moving while you are logged into the Drive App, the App screen locks to minimize driver distraction. All other information is hidden, and you only see the remaining driving time available. When the vehicle is in motion, the app does not allow a co-driver to switch seats with the driver.

If the vehicle has stopped for five minutes, a prompt displays on the screen. Confirm if you have stopped driving, or if the vehicle is still in motion. If a response is not submitted to confirm or deny the prompt within one minute of receiving the prompt, the ELD automatically creates an ON duty status log.

✱ NOTE: Canadian drivers (based on the selected ruleset) can no longer exit the lock screen while the vehicle is moving.

If you continue to drive past your available hours, the screen notifies you that you are in violation of your ruleset. The App broadcasts an audible warning in addition to Hours of Service limits, whether the App is in the background or the foreground. The audible warning does not occur if you are in the OFF or Sleeper Berth (SB) status.

The Drive App notifies you when you are approaching a violation two hours before the violation; one hour before the violation; 30 minutes before the violation; and just before the violation.

If you switch your duty status to Drive after your remaining driving time has expired, you are warned that doing so puts you in violation of your selected ruleset.

If you drive after being warned, a violation is recorded in your log.

Select a log from the graph to display details such as the duration of the log and the date created.

You can also edit certain elements of the log. If a log requires attention (e.g. verification, requested edits, missing location, etc.), a notification displays at the top of the screen.

Press the notification to go to the log and make the updates.

Press the arrow to expand the starting and ending odometer values at the bottom of the Logs screen.

When you select a log, the screen shows when and where the log was created, driving status, driving duration, changes to rulesets, inspections performed, and any violations incurred.

You can also add your own annotations using the field provided.

To exclude a log from your HOS availability, toggle Ignore this log to Yes, and annotate as required.

Review the notification banner at the top of the screen, and press Save.

Enter the address where the log occurred, or to add location information if an exemption is applied.

You can add manual logs for the past 14 days. For Canadian rulesets, you can add manual logs for the past 28 days.

To manually add a log, press the + Add Log button.

On the screen that follows, press the pencil icon for each applicable element of the log.

You can select or add a new annotation to provide context for the manual log. Press Add to create the log.

Choose the Status, Date and Time to start the log.

If you have a vehicle assigned to you when you create the manual log, that vehicle is automatically selected.

If the selected vehicle was not the vehicle assigned to you at the time you were driving (D) or ON duty, select the vehicle that was. Otherwise, select No Vehicle.

The App returns you to the Logs screen. Press Where was this? to add a location. To view details, select the log.

When a malfunction event occurs, it must be addressed by the driver or the Administrator.

Press the Malfunctions button at the top of the screen on the Logs tab.

Diagnostic or malfunction events are displayed, along with the date the event occurred. When an event has been resolved, press the Clear button.

To learn more, review the Driver’s Guide to Data Diagnostics & Malfunction Events, or select the question mark beside each diagnostic or malfunction event.

Asset Inspections help you track the health of your vehicles and trailers. You can access the Asset Inspection from the Drive App Dashboard by selecting the Asset Inspection tab.

Press Inspect to begin inspecting your vehicle and/or trailer. The Drive App guides you through all steps in the inspection. You can also find information on Asset Inspections in the Driver's Guide to Asset Inspection.

If you are performing a Pre-trip inspection after logging in, and have not manually set a duty status, your duty status automatically switches to On Duty.

The new On Duty log is automatically annotated to indicate that a pre-trip inspection was performed.

Before performing a new inspection, you must review the previous inspection to indicate you are aware of the vehicle’s defects history.

If there were prior defects, you must review the repairs made, then certify that the vehicle is safe to operate.

You can begin resolving defects by pressing the red Repair button on the Asset Inspection screen.

Press Expand previous inspection, and under Unresolved defects, review each defect and remarks left by the driver.

When defects have been repaired, select Repaired or not a defect and add a new remark with resolution details.

Press Save, and on the screen that follows, press Certify previous inspection to begin your new inspection.

If a repair is not necessary, add a remark to explain why, and select Repair not necessary for the safe operation of the vehicle. For this selection, you have the option to Select a new asset.

When prompted, complete the inspection by pressing Yes to Sign Asset Inspection, and to verify that the vehicle was inspected in compliance with regional and/or federal regulations.

✱ NOTE: For Canadian rulesets, the option to certify the inspection is not available. Minor defects can be carried over to future inspections, and when repaired, all inspections carried over, are also marked as repaired.

✱ TIP: You can review previous Inspections from the Roadside Check shortcut. Under the Asset Inspection tab, press the View button.

After certifying a previous inspection, the App starts a new inspection. To view the most recent inspection, press Expand previous inspection.

You can perform three types of daily trip inspections:

Pre-trip inspections to verify there are no defects at the beginning of a trip, or that existing defects have been repaired, and the vehicle is safe to operate.

In-trip inspections to record defects found while the trip is in progress.

Post-trip inspections to verify there are no defects at the end of the trip, or that defects found are recorded and scheduled for repair before the next trip.

Walk around the vehicle and record any defects you find. Add remarks to each defect if needed.

You can select defects from the default list, or from a custom list(s) created by your Administrator.

If a defect is minor, proceed with your day. If a defect is critical, alert your Manager before operating the vehicle.

If a critical defect is recorded, the App displays a warning on the lock screen to notify the driver.

If desired, press the camera icon to take, or upload a picture of the defect (Pro and Proplus rate plans only).

If no defects are found, press No Major or Minor defects found. If defects are found, press Done.

When prompted, press Yes to verify the vehicle was inspected in compliance with regional and/or federal regulations.

✱ NOTE: If no inspection is performed within the app-defined period between previous and new inspections, an exception occurs. The exception is recorded at the end of the period, not for the duration of the period.

Your Fleet Manager can send messages and routes to your Drive App account. Press the Messages tab on the Dashboard to view or Send a Message.

Press the Notifications icon to check for new messages, or to Clear all messages. When a text message is received while a vehicle is in motion, the Drive App reads the message out loud.

Route messages are grouped together in the Drive App. For more information about each route, select the message from the list.

The Trips feature allows you to categorize your driving activity as Business or Personal. Trip categories are useful for expense claims, tax benefit calculations, or company drive logs.

Trips can be categorized up to two days after they have been completed, and annotations can be shared to provide additional trip details. To require annotations for each trip, your Administrator must enable View trip annotations in the Fleet Management Application. Otherwise, annotations are optional.

All trips are recorded in the Trips feature, with the option to categorize them as Business or Personal. Although categorization is optional, the App will remind you that you have uncategorized trips.

To categorize your trips, press Business or Personal, then press Save. If your Administrator requires annotations for each trip, an alert displays reminding you to annotate the trip in the field provided.

You can edit your saved annotation by pressing the pencil icon, or recategorize your trip by pressing the desired button.

The Roadside Check feature displays only the information necessary to print or transfer to compliance authorities during a roadside check. If you are asked to participate in a roadside check, you may be asked to provide up to eight (8) days of HOS logs (depending on your ruleset) for inspection.

Before entering Roadside Check mode, you can set a one-time 4-digit PIN to be used when entering and exiting Roadside Check mode. A new PIN must be set each time you enter Roadside Check mode.

Enter a PIN and press Continue. Enter the PIN again when prompted and press Confirm PIN. If you choose not to set a PIN, press No PIN.

For quick access to the Asset Inspection, press Asset Inspection at the top of the screen, and select View.

Scroll down and press View to see the list of defects used in the inspection.

To transfer HOS logs, press HOS at the top of the screen, and enter the code provided by the Officer in the Comments field, and select Email or Web Services to transfer the report.

If you are not in the USA, press I’m not in USA. The Drive App will detect the ELD jurisdiction the vehicle is in.

To display the report on your mobile device, select Compliance Print. 

For drivers in Canada, enter the required email address and press Transfer (Canada).

You receive a notification when logs are missing the following non-critical information, and are prompted to Cancel or Proceed:

1. Vehicle distance
2. Engine hours
3. CMV VIN
4. CMV power unit number.

If you are not in Canada, press I’m not in Canada. The Drive App will detect the ELD jurisdiction the vehicle is in.

To display the report on your mobile device, select Compliance Print.

On the Dashboard, scroll to the bottom of the screen and select Inspection.

Select Compliance Print to display the Compliance Report on your mobile device.

Use the arrow buttons to display up to eight (8) days of logs for US rulesets, and up to fifteen (15) days of logs (for Canadian rulesets). You can also press the date to select the desired date from a list.

If you have your Drive App language settings set to a non-English language, a button allows you to toggle the Compliance report into English.

When a driver enters Roadside Check mode, but is not assigned to a vehicle, the Drive App uses information from the previously assigned vehicle to populate the odometer, engine hours, and other vehicle-related data.

Scroll down to the Graph to display your duty status and logs over a 24-hour period for a given day.

When you apply the Personal Conveyance exemption and drive the vehicle, the Compliance report does not count the odometer or engine hours for that duration.

Keep scrolling to display additional logs.

After pressing Continue, the App will prompt you to enter the 4-digit PIN that you set. If you have forgotten your PIN, you can log out or begin driving to exit Roadside Check mode.

The Settings screen has basic information about your system, as well as options to change your password, enable Dark Mode, and report any bugs.

You can access the Settings screen by pressing the gear icon from the Dashboard.

You can log out of the Drive App by pressing your name and selecting Log out from the dropdown menu.

✱ NOTE: For Canadian ELD drivers, if no exemptions are enabled, Exemptions: None available displays on the screen.