Partner Guide — Geotab Integrated Solution for Stellantis (USA & Canada)
User Guide
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Learn how to use the Geotab Integrated Solution for for Stellantis (USA & Canada only) Vehicles available in MyGeotab. This document is intended for Partners, and includes all essential information needed to use the Geotab Integrated Solution for Stellantis.
Partner Guide and FAQ
For the most up-to-date version of this document, please visit this link.
Introduction
The Geotab Integrated Solution for Stellantis allows customers to view vehicle data from Stellantis factory fit devices in Geotab. This document is intended for Partners, and includes all essential information needed to use the Geotab Integrated Solution for Stellantis.
Availability
Geotab Integrated Solution for Stellantis is only available in the US and Canada regions and is expected to work for most of the Stellantis vehicles from below model-year list. Once this criteria is met, please proceed to step 1A to validate the VINs.
✱ NOTE: Most 2022+ vehicles and very few 2017-2021 vehicles are expected to be eligible.
Vehicle model | Year | |
RAM Eligible Vehicles |
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RAM 1500 (DS) | 2018+ | |
RAM 1500 (DT) | 2019+ | |
RAM 2500 (DJ) | 2018+ | |
RAM 3500 (D2) / RAM 3500 (DD) | 2018+ | |
RAM 3500 (DF) | 2018+ | |
RAM 4500 (DP) | 2018+ | |
RAM Heavy Duty (HD) | 2020+ | |
RAM Chassis Cab (CC) | 2022+ | |
Jeep Eligible Vehicles |
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Jeep Grand Cherokee (WK) | 2018-22 | |
Jeep Wrangler (JL) | 2018-21 | |
Jeep Wrangler (JL PHEV) | 2021 | |
Jeep Gladiator (JT) | 2020-21 | |
Jeep Cherokee (KL) | 2019-21 | |
Jeep Renegade (BU/BV) | 2018-19 2022+ | |
Jeep Compass NA (MP) | 2017-21 | |
Dodge Eligible Vehicles |
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Dodge Durango (WD) | 2018-20 | |
Dodge Challenger (LC/LA/LB) | 2017+ | |
Dodge Charger (LD/LF) | 2017+ | |
Chrysler Eligible Vehicles |
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Chrysler 300 (LX) | 2017+ | |
Chrysler Pacifica (ICE) | 2018-20 |
Getting Started
To use the solution, you must validate the VIN (as per the process below), authorize data sharing, register the devices in MyAdmin, and add the devices to the customer’s MyGeotab database.
Step 1 — Validating VIN(s), and authorize data sharing
A Vehicle Identification Number (VIN) and data sharing with Geotab are required to use the Geotab Integrated Solution for Stellantis.
Step 1A — Validating VINs
For US/Canada
Please submit VIN checks for eligible Stellantis vehicles (as mentioned under Availability section) via the VIN Check Request Form for less than or equal to 1,500 VINs. If the customer has more than 1,500 VINs, please email a spreadsheet of the client vehicle VIN list to OEMLD@geotab.com. If it’s a recently-manufactured vehicle: the vehicle needs to have been received by the customer (as opposed to en route, on a delivery truck to the customer) prior to commencing the VIN check.
Geotab will confirm which vehicles are supported with the embedded hardware and provide any additional instructions to update their software if needed. Upon completion of software update, Step 1A needs to be redone to check that a VIN is 100% ready. Please refrain from commencing Step 2 if a VIN has not been confirmed to be 100% ready, as it could cause activation delays.
Please note, currently VIN validation requests can take over a week to process.
Step 1B — Authorizing data sharing for Geotab
✱ NOTE: If the customer already has an existing MyGeotab database, and has already accepted the End User License Agreement, you can skip step 1B.
Data sharing is required to allow Geotab to access and view vehicle data from the third-party devices installed in Stellantis vehicles. To enable data sharing, the customer needs to go to their MyGeotab database and accept the End User License Agreement. Once the customer signs the agreement, Geotab is authorized to access vehicle data.
Once complete, proceed to the next step.
Step 2 — Registering third-party devices on MyAdmin
✱ NOTE: Please ensure that VIN has been confirmed to be 100% ready via Step 1, before commencing Step 2
A valid telematics device serial number is required to use the Geotab Integrated Solution for Stellantis. Geotab has established a process via MyAdmin that allows Resellers to register third-party devices and obtain a valid serial number. To register third-party devices, do the following:
1 | Log into MyAdmin. |
2 | From the main menu, navigate to Devices > Device Management. |
3 | Select Register third-party device. The Register Third-Party Device popup is displayed. |
4 | Use Select to choose the Customer who will be assigned this device. |
5 | Enter the number of third-party devices that will be assigned. |
6 | Enter 10078 - Stellantis for Product Code. |
7 | From the Subscription Plan dropdown menu, select Stellantis Premium. For more information on subscription plans, please refer to Data Set - Geotab Integration Solution for Stellantis. |
8 | Select Register. The MyAdmin order process is complete. After you receive the third-party serial numbers, proceed to the following step to add the devices in MyGeotab. |
Once complete, proceed to the next step.
✱ NOTE: Please ensure that the allocated telematics device serial number is associated with the corresponding vehicle identification number (VIN) when adding the devices to the MyGeotab database, as described in Step 3 — Add device(s) in MyGeotab below.
Step 3 — Adding devices in MyGeotab
Devices must be added to the customer’s MyGeotab database to use the Geotab Integrated Solution for Stellantis and view the vehicle data from the third-party devices. Please ensure that the devices are only added to one MyGeotab database.
Adding a device
Add a Single Device
To add a single device to your MyGeotab database, do the following:
1 | Log in to MyGeotab. |
2 | From the main menu, select Assets. |
3 | From the Assets page, select + Add a new asset. |
4 | On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), VIN, the serial number that you received from Geotab in the Serial number field, then select Vehicle as the Asset type group using the dropdown menu:
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5 | Select Save new asset. |
6 | Once you have done all the above steps, turn on the vehicle ignition to complete the process. |
Add Multiple Devices
To add multiple devices to your MyGeotab database, do the following:
1 | Log in to MyGeotab. |
2 | From the main menu, select Assets. |
3 | On the Assets page, select + Add a new asset > Add multiple assets. |
4 | On the Add Multiple Assets page, upload a spreadsheet with the list of asset information, and select the Asset type group. ✱ NOTE: You must provide the VIN to add Hino telematics devices in MyGeotab. |
5 | Select Save all assets. |
6 | Once you have done all the above steps, turn on the ignition of all entered vehicles to complete the process. |
✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the activation steps are completed.
Using the Integrated Solution
The MyGeotab application provides a robust suite of tools for managing and understanding the data sent by telematics devices, including trips history, asset management, vehicle and driver activity, rule configurations, user management, etc. For more information about the MyGeotab application and step-by-step use instructions, please refer to the Product Guide.
Example — Trips History
One of the tools in the MyGeotab application is Trips History, which allows users to view real-time vehicle locations, as well as a full history of where each vehicle has traveled.
1 | From the main menu, select Map. |
2 | On the Map page, click Trips History. The table on the Trips History page displays driving time and stopped time for each trip in separate rows. |
3 | On the Trips History page, select the trip from the list. The map opens on the right side of the page to show the trip. For detailed information about the Trips History functionality, please refer to the Product Guide. |
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Billing
While the solution uses the Stellantis factory fit device, all billing will be done by Geotab. Billing begins the moment devices are added to MyGeotab and start receiving data from Stellantis vehicles. The solution will be billed at the end of every month (prorated). Pricing is available in MyAdmin under Billing > Rate Plans.
Replacing Devices
GO devices in Stellantis vehicles can be replaced by OEM devices by using the Replace with new device option in MyGeotab. Device replacement will make sure that the OEM device will be sending data to the same vehicle object to which the GO device was sent. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third-party device with a new OEM device.
! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.
Below are the detailed steps:
- Terminate the old Serial Number on MyAdmin
- Provision a new Serial Number on MyAdmin
- On MyGeotab, go to the Asset Edit page for asset to be replaced. Between steps 1 and 4, you should wait at least 15 minutes
- Unplug device and select the Keep Active option
- Select the same asset again to reach the Asset Edit page
- Click Add device
- Enter the newly-provisioned SN
- Click Save new asset
To replace a GO device with an OEM device, follow the steps below:
1 | Log in to MyGeotab. |
2 | From the main menu, select Assets. |
3 | On the Assets page, search for the vehicle by name, VIN, or serial number. |
4 | Select the vehicle from the list. |
5 | On the Asset page, click Replace with a new device besides the serial number field.
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6 | Enter a new serial number, then select Save. |
✱ NOTE: It may take up to 24 hours after the new device serial number is added for the vehicle data to become available in MyGeotab.
Terminating Devices
Terminate devices when they are no longer in use. Third-party devices installed in Stellantis vehicles can be terminated via MyAdmin following the standard device termination process. Device termination disables the device, prevents data logging, and stops the billing accordingly.
! IMPORTANT: Terminated telematics devices associated with OEM serial numbers cannot be reactivated. If you want to reactivate the devices, please follow the process outlined in steps 2 and 3 of the Getting Started section above.
To terminate devices:
1 | Log in to MyAdmin. |
2 | From the main menu, select Devices > Device Management. |
3 | Use the filter options, as required, to narrow the search results. The table displays search results in real-time. |
4 | Select a device serial number to edit the device information. |
5 | Select Terminate. |
Once complete, do the following to remove (or archive) the devices from the MyGeotab database:
1 | Log in to MyGeotab. |
2 | From the main menu, select Assets. |
3 | On the Assets page, search and select the vehicle. |
4 | On the Asset page, select Remove. |
5 | On the pop-up window, select Delete. |
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✱ NOTE: Removing the terminated devices from the MyGeotab database is not a required step in the termination process, but will ensure complete device termination.
FAQ, Resources, and Contact Information
Frequently Asked Questions
Can I change the provided VIN?
No. The VIN associated with an OEM serial number cannot be changed. To register and add a new device, terminate the current device, and then repeat the process outlined in Steps 1 to 3 in the Getting Started section above.
Does the standard Geotab Warranty or RMA Policy apply to Stellantis devices?
No. The Geotab Warranty and RMA Policy do not apply to the third-party devices installed in Stellantis vehicles. The third-party devices installed in Stellantis vehicles must adhere to the Stellantis hardware and repairs policy.
I cannot see device data in MyGeotab. Are there any initial troubleshooting steps I can perform?
Yes. As a Partner, try the following preliminary troubleshooting steps:
- Ensure the prefix of the serial number is “E9”. If the serial number does not begin with “E9”, terminate the device and repeat the process outlined in the Getting Started section above.
- Check MyGeotab, and ensure the VIN is displayed on the Assets page. If not, manually add the VIN associated with the device by searching and selecting it from the Assets table.
- Confirm with the Customer that the vehicle has been in use and in motion.
If the troubleshooting steps are not successful, can I contact Geotab Support directly?
Yes. The option to request support is available through MyAdmin. To request support, follow the steps below:
1 | Log in to MyAdmin. |
2 | From the main menu, select Support > Helpdesk Tickets. |
3 | On the Helpdesk Tickets page, select + Submit New Ticket. |
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4 | On the New support ticket tab, enter the Account number. |
5 | From the Support Category dropdown menu, select Third-party telematics device, and subcategory OEM. |
6 | From the Ticket type dropdown menu, select Issue. |
7 | Provide the device serial number and associated VIN when describing the issue. |
8 | Enter the remaining required information. |
9 | Select Review, then select Submit. |
What happens if my devices can not be activated?
Once all activation steps have been performed, the devices should start reporting data within 24 hours. Any devices which can not be activated within six months will be terminated. We request such registrations be resubmitted.
It has been determined that my device does not work. Are there any next steps I can take?
Yes. If your device does not work, please go to an authorized Stellantis repair center for further evaluation.
Can I change the plan for a device after it has been registered?
Yes, the plan can be modified by following the standard change plan process on MyAdmin. Please identify your devices under Devices > Device Management. Select the devices you wish to change and click the Change Plan button to select the new plan.
! IMPORTANT: Changing the device plan will lead to interruption in data service as the old plan is terminated and a new plan is activated by the OEM.
Which cellular networks are available for this solution?
This solution is available on the AT&T network in the USA, and on Rogers network in Canada.
Will the solution work while roaming outside the base region and are there any restrictions?
Canada / USA:
The cellular connection for the Stellantis modem is expected to work in the USA and Canada.
Mexico:
Currently, there is no roaming agreement for Mexico, and the solution will not work in this region.
Resources and Contact Information
For more information, please refer to the MyAdmin User Guide, and/or the Product Guide. For any questions, please contact your Partner Account Manager.