MyGeotab MCP limitations and support
Review the known limitations of the MyGeotab MCP integration and find support channels for getting help and submitting feedback during the pilot.
As an active pilot program, the MyGeotab MCP integration has documented limitations across certain entity types and methods. For issues not covered in the limitations table, or to share feedback on the integration, several support channels are available to pilot participants.
Known limitations of MyGeotab MCP
As an active pilot program, the MyGeotab MCP integration has known limitations. Your feedback on these areas will directly inform the roadmap.
Area | Current status |
|---|---|
TextMessage (Add) | Serialization issue with messageContent field; workaround in progress. |
TrailerAttachment (Add) | Internal serialization error; fix planned for next release. |
Route (Add) | Requires undocumented 'source' field; documentation update pending. |
MediaFile (Add) | Intermittent server errors; investigation ongoing. |
Zone / DistributionList (Set) | Requires full entity fetch before update; partial update not yet supported. |
AddIn (Add) | Requires a signed Geotab manifest URL. Contact your account team for access. |
Emission Programs | Only available if emission compliance programs are configured in your account. |
Geotab Ace (GetAceResults) | Requires additional permissions. Contact your pilot coordinator to enable. |
GetFeed | Blocked for now. Entity change streaming not available in this pilot. |
GetVersion / GetSystemTimeUtc / GetTimeZones / GetDaylightSavingRules / DatabaseExists | Blocked for now. Server utility methods not exposed in this pilot. |
ExecuteMultiCall (Batch Operations) | Blocked for now. Multi-call batching not available in this pilot. |
GetAddresses / GetCoordinates / GetDirections / OptimizeWaypoints / GetRegions | Blocked for now. Geocoding and routing methods not available in this pilot. |
SubscribeToInteractiveDashboard | Blocked for now. |
UploadMediaFile / DownloadMediaFile | Blocked for now. Media file operations not available in this pilot. |
GetLanguages | Blocked for now. |
Add: UntrackedAsset, NotificationBinaryFile, CustomReportSchedule | Blocked for now. Add not supported for these entity types in this pilot. |
Remove: Device, User, Group, Trailer, TrailerAttachment, UntrackedAsset, MediaFile, TextMessage, Alarm, Recipient, DVIRDefect, WorkTime, Key, AnnotationLog, FuelTransaction | Blocked for now. Remove restricted to a smaller set of entity types in this pilot. |
How to report issues
If you encounter unexpected errors or behavior not listed above:
Note the exact prompt you used.
Copy the error message returned.
Send both to your Geotab pilot coordinator via the feedback channel.
Use the thumbs-down button in Claude to flag problematic responses.
MyGeotab MCP support and feedback
Use these channels to get help and share feedback during the MyGeotab MCP pilot program.
Channel | Purpose |
|---|---|
Pilot coordinator | Primary point of contact for access issues, escalations, and account-specific questions. |
Geotab Developer Docs | Geotab Developer Docs contains full API reference for supported entity types and methods. |
In-app feedback (Claude) | Use the thumbs-down button on any response to flag issues directly to Anthropic. |
Email feedback | Share detailed use case feedback, feature requests, and bug reports with your pilot coordinator. |
MCP documentation | Claude API Docs contains Claude and MCP setup guides for advanced users. |
Pilot program commitment
As a pilot customer, your feedback directly shapes the future of MyGeotab MCP. Geotab reviews all feedback weekly and will keep you updated on fixes and new capabilities as they are released throughout the pilot program.
Thank you for being part of this early access program.