Passwords

MyGeotab enforces password requirements to help keep your database secure.

How passwords are created, changed, or reset depends on your account type.

Password requirements

MyGeotab passwords must meet the following requirements:

  • Contain at least 8 characters

  • Is not a commonly used password

  • Does not contain the account username, first name, or last name

  • Is different from your previous password

Password Expiry

If your administrator has enabled Password Expiry in System Settings, you are prompted to create a new password after a specified number of days. If your password expires before you create a new one, you are blocked from logging in until you set a new password.

Account types

MyGeotab has two account types, each with different password management options.

Password management options depend on whether a username is an email address or not.

Account typeDescriptionCan an administrator manage this password?

Email accounts

The username is a valid email address

No, self-service only

Non-email accounts

The username is not an email address (such as johndoe or a driver ID)

Yes

Every account is either enrolled in Unified Login or is a Legacy account. Unified Login accounts display a check mark badge next to the username on the Users & Drivers page while Legacy accounts do not.

Note: To learn more about Unified Login, see Unified Login overview.

This distinction does not change whether a password is manageable by the administrator, but it does affect a few other things:

Unified Login

  • Non-email: username must be unique across the entire Geotab platform, not just within one database.

  • Email: the account can be used to log in across multiple databases.

Legacy

  • Non-email: username only needs to be unique within its own database.

  • Email and non-email: account access is limited to a single database

Changing your password

Learn to to change your password as an existing user.

The method for changing your password depends on whether you have an email account or non-email account. Follow the step that matches your account type.

To determine your account type, see Account types.

  1. If your have an email account:
    Note: Password changes are managed through the Geotab identity portal.
    1. Select your account name in MyGeotab.
    2. Select Change password to be redirected to the Geotab identity portal.
    3. Complete the change through the portal.
  2. If you have a non-email account:
    Note: You can change your password directly in MyGeotab.
    1. Click the Profile icon in MyGeotab to access user options.
    2. Select Change password.
    3. Enter your current password to verify your identity.
    4. Enter and confirm your new password.
    5. Click Save.
    Result

    Your password has been updated.

Resetting your password on the login page (email-accounts only)

Learn how to reset your MyGeotab password on the login page.

To determine your account type, see Account types.

If you have an email account and cannot log in, you can reset your password in MyGeotab by following the listed steps.

If you have a non-email account and cannot log in, contact your administrator to reset your password for you.

Note: If you have made five or more unsuccessful login attempts, your account will be locked and any requests to reset your password will not go through.
  1. Navigate to the MyGeotab login page.
  2. Enter your username (email address) and click Next.
  3. Click Forgot password?.
  4. Follow the on-screen instructions. A password reset link will be sent to your email address.
  5. Check your inbox for a password reset email and click the link inside.
    Note:

    Password reset links are valid for 7 days. If the link expires before you use it, submit a new request from the login page.

  6. Enter a new password and click Save.

You can now log in to MyGeotab using your new password.

Directing email account users to reset passwords as an administrator

Learn how you can direct users to reset their passwords. This option is available to you for email account users.

You cannot set or override the password for users with email-based accounts. Password management is self-service only for email account users.
  1. Direct the user to the Forgot password? link on the MyGeotab login page or Geotab Drive app login page.
    Result

    The user follows the steps to reset their password.

  2. If the user has not activated their account or if their activation link has expired, resend the setup email:
    1. Open the user profile in the Users & Drivers list.
    2. Locate the account status indicator.
    3. If the status displays Pending or Expired, select the option to resend the setup email.
    Result

    The user receives a new password setup email. The link remains valid for 7 days.

Resetting non-email account user passwords as an administrator

Learn how to reset passwords for your users. This option is available to you for non-email account users.

You can set a new password directly for non-email account users.
  1. Navigate to People > Users & Drivers in the main menu.
  2. Select an individual user from the table to open the User Edit page.
  3. Under Authentication and Security, select Reset password.
  4. Enter a new password in the Password field.
  5. Reenter the password in the Confirm password field.
  6. Click Save.
The user password is updated.
Note: Geotab does not recommend resetting passwords on behalf of users for security reasons. Use this option only as a last resort.

Account lockout

MyGeotab accounts are designed to lock a user out after a number of unsuccessful login attempts.

MyGeotab automatically locks a user's account after a specific number of incorrect login attempts within a defined time frame:

  • After five unsuccessful login attempts, the user will be locked out for 5 minutes.

  • Subsequent failed login attempts will extend the lockout period to 10 minutes.

Administrators cannot manually unlock accounts. To immediately restore access, the user should reset their password from the login page.

Troubleshooting password reset email issues

Learn how to resolve common causes for not receiving your password reset email.

Problem

Why am I not receiving a password reset email?

Possible cause 1

The email may be filtered out as spam or junk.

  • Check your spam and junk filters for the email.

Possible cause 2

The sending email address (noreply@geotab.com) is blocked by your network.

  • Doublecheck that your network isn't blocking noreply@geotab.com.

Possible cause 3

You're experiencing internet connection issues.

  • Double check your internet connection and refresh your email inbox.

Possible cause 4

You entered the incorrect database when resetting your password.

  • Retry submitting the request to reset your password and ensure that the database name is correct.

Possible cause 5

The user does not exist on the database you entered when requested to reset the password.

  • If possible, verify with another user on the same database that the username you're using in the password reset request exists in that database.

Possible cause 6

The user has an incorrect email address associated with the account.

  • If possible, verify with another user on the same database that you're using the correct email address when submitting the password reset request.

Possible cause 7

The user has been archived.

  • Users that have been archived are unable to log in. Contact your database administrator to unarchive your user account.