Passwords

MyGeotab enforces password requirements to help keep your database secure.

Your password is set when you log into MyGeotab for the first time. If you forget your password, you can request a password reset email from the login page, or an administrator can manually reset your password and send the email on your behalf.

Administrators can also manually change user passwords. Geotab does not recommend this solution for security reasons, and provides it only as a last resort.

Passwords in MyGeotab are required to meet the following standards:

  • Be at least 12 characters

  • Have at least one lowercase and one uppercase letter

  • Have at least one number

  • Have at least one special character

  • Not contain emails or phone numbers

Changing your password

Learn to to change your password as an existing user.

Only users with the Basic Authentication can change their password in MyGeotab. If you don't have this authentication, please use the Partner Administration Tool.
  1. Click on your Profile icon in the top menu to access user options.
  2. Select Change Password.
  3. Enter your new password.
  4. Confirm your new password by entering it again.
Your password has been updated.

Resetting your password on the login page

Learn how to reset your MyGeotab password on the login page.

If you have forgotten your password and cannot log in, use the Forgot Password link on the login page to reset it. This option is available for accounts that use Basic Authentication.

Note: If you have made five or more unsuccessful login attempts, your account will be locked and any requests to reset your password will not go through. You'll need to contact your administrator to manually force a password reset for you.
  1. Navigate to the MyGeotab login page.
  2. Enter your username (email address) and click Next.
  3. Click Forgot Password.
  4. Enter your email address and database name, then click OK.
  5. Check your inbox for a password reset email and click the link inside.
    Note: Password reset emails expire after one hour. If the you don't click the link and reset your password within that timeframe, you'll have to submit another request.
  6. Enter a new password and click Save.

You can now log in to MyGeotab using your new password.

Resetting user passwords as an administrator

Learn how to reset passwords for your users.

Administrators can reset user passwords by forcing a password reset on the user's next login. To force a password reset, the user must have a valid email address as their username.
  1. Navigate to People > Users & Drivers in the main menu.
  2. Select an individual user from the table to open the User Edit page.
  3. In the Force password change on next login field, select Yes.
  4. Click Save.
The user will receive an email with a link to reset their password.
Note: Password reset emails expire after one hour. If the user does not click the link within that timeframe, you'll have to manually force a password reset again for them.

Resetting driver passwords in bulk

Learn how reset passwords for multiple drivers at the same time.

  1. Navigate to People > Users & Drivers in the main menu.
  2. Click Filters to open the filter panel.
  3. Set the Clearances dropdown menu to Drive app users.
  4. Click Apply.
  5. Use the check boxes to the left of the usernames to select the drivers you want to reset passwords for.
  6. Click Edit selected users.
  7. Under Authentication and Security on the User Edit page, set the Force password change on next login to Yes.
  8. Click Save.
The selected drivers will receive an email with a link to reset their password.

Manually changing a user's password as an administrator

Learn how to manually modify a user's password in MyGeotab as an administrator.

Important: Geotab does not recommend this solution for security reasons, and provides it only as a last resort.
  1. Navigate to People > Users & Drivers in the main menu.
  2. Select the user you want to edit from the list.
  3. Under Authentication and Security on the User Edit page, click Reset password.
  4. Enter the new password in the Password field.
  5. Confirm the password by reentering it in the Confirm password field.
  6. Click Save.

Troubleshooting password reset email issues

Learn how to resolve common causes for not receiving your password reset email.

Why am I not receiving a password reset email?

The email may be filtered out as spam or junk.

  • Check your spam and junk filters for the email.

The sending email address (noreply@geotab.com) is blocked by your network.

  • Doublecheck that your network isn't blocking noreply@geotab.com.

You're experiencing internet connection issues.

  • Double check your internet connection and refresh your email inbox.

You entered the incorrect database when resetting your password.

  • Retry submitting the request to reset your password and ensure that the database name is correct.

The user does not exist on the database you entered when requested to reset the password.

  • If possible, verify with another user on the same database that the username you're using in the password reset request exists in that database.

The user has an incorrect email address associated with the account.

  • If possible, verify with another user on the same database that you're using the correct email address when submitting the password reset request.

The user has been archived.

  • Users that have been archived are unable to log in. Contact your database administrator to unarchive your user account.