Geotab Fleet Card

What the Geotab Fleet Card is and how drivers use it.

Geotab Fleet Card is a payment card assigned to you by your Administrator. Use it to pay for fuel and other approved fleet expenses.

Before using the card, you must unlock it in the Geotab Drive app. Your Administrator controls what the card can be used for.

Questions about the card or what it can be used for should go to your Administrator.

Card unlock and telematics security

What you need to know before using the Geotab Fleet Card at a merchant.

Depending on which security checks your Administrator has turned on, a purchase typically goes through one or both of these checks:

  • Unlock the card in the Geotab Drive app before each purchase. The card locks again after 30 minutes.

  • The vehicle must be near the merchant when the purchase is made.

If the card fails one of these checks, the purchase might be declined.

Unlocking your card for a purchase

Learn how to unlock the Geotab Fleet Card before making a purchase.

The card must be unlocked before each purchase. Unlock it in the Geotab Drive app. It stays unlocked for 30 minutes.

  1. Log in to the Geotab Drive app.
  2. Tap Geotab Fleet Card.
  3. Tap Unlock card.

The card is unlocked and ready to use.

Finding nearby fuel stations with Geotab Fleet Card discounts

Find nearby fuel stations that offer discounts through Geotab Fleet Card.

  1. Log in to the Geotab Drive app.
  2. Tap Geotab Fleet Card.
  3. Tap Find fuel.
  4. Enter a location in the search field.
  5. Select Geotab Savings from the dropdown.
  6. Select a fuel type and search radius.
  7. Tap a fuel station to view its address, distance, and discounted price.

The selected station's details (such as address, distance, and discounted prices) are displayed.

Reporting a lost or stolen card

Learn how to report a lost or stolen Geotab Fleet Card.

Contact Geotab Support right away if a card is lost or stolen. Support will deactivate the card. Then let your Administrator know.

  1. Call Support right away to report the card: 1-888-247-3890.

    Support can also be reached by email at support@geotabfleetcard.com.

  2. Let your Administrator know the card is lost or stolen and that Geotab Support has been notified.

Support is notified and the card will be deactivated.

Why was my card declined?

Reasons why the Geotab Fleet Card may be declined when making a purchase.

The card was declined when attempting to make a purchase.

Card was not unlocked

The card was not unlocked in the Geotab Drive app before the purchase.

Unlock the card in Geotab Drive before making a purchase. See Unlocking your card for a purchase.

Outside spend policy

The purchase may be outside the card's spending policy. This includes spend limits, where the purchase was made, or time of day.

Vehicle was not near the merchant

The vehicle was not near where the purchase was made.