A Go Focus sensor camera is showing the message a high volume of failed video upload message on the camera assets page.
Anyone aware of troubleshooting? Will re-calibration work? is it only bc of cell coverage? will the videos eventually upload in better cellular area?
You need to be logged in to reply to this post and participate in the Geotab Community discussions.
Hello @User-10763 ,
Thank you for asking your question in our community. I am sorry to hear you have been running into this issue! I will be happy to help you troubleshoot this.
The "high volume of failed video upload" message on the Cameras page is typically a connectivity issue. The GO Focus camera uses its own built-in SIM card for cellular connectivity and uploads footage directly to the cloud. When the vehicle is operating in areas with poor or no cellular signal, uploads will fail and this health status will appear.
To answer your specific questions:
Will re-calibration help? No — calibration on GO Focus cameras is for the ADAS sensors (accelerometer), not related to video upload connectivity. Re-calibrating won't resolve upload failures.
Is it only because of cell coverage? Cellular signal is the most common cause, but it's also worth checking that the camera is powered on and healthy — check the camera's LED status and look for any engine faults in the database that might be affecting power to the device.
Will the videos eventually upload? Yes. The camera stores footage locally on its SD card when connectivity is unavailable and will automatically upload it once it returns to an area with sufficient cellular signal. So the footage is not lost — it just needs connectivity to sync.
If the camera continues to show failures even in areas with good signal, that would be worth opening a support ticket to investigate further, as it may indicate a deeper issue with the device.
Feel free to reach out if you have any other questions — we are here to help.
Have a great day!
Eishi FUN
Hello @User-10763 ,
Thank you for asking your question in our community. I am sorry to hear you have been running into this issue! I will be happy to help you troubleshoot this.
The "high volume of failed video upload" message on the Cameras page is typically a connectivity issue. The GO Focus camera uses its own built-in SIM card for cellular connectivity and uploads footage directly to the cloud. When the vehicle is operating in areas with poor or no cellular signal, uploads will fail and this health status will appear.
To answer your specific questions:
Will re-calibration help? No — calibration on GO Focus cameras is for the ADAS sensors (accelerometer), not related to video upload connectivity. Re-calibrating won't resolve upload failures.
Is it only because of cell coverage? Cellular signal is the most common cause, but it's also worth checking that the camera is powered on and healthy — check the camera's LED status and look for any engine faults in the database that might be affecting power to the device.
Will the videos eventually upload? Yes. The camera stores footage locally on its SD card when connectivity is unavailable and will automatically upload it once it returns to an area with sufficient cellular signal. So the footage is not lost — it just needs connectivity to sync.
If the camera continues to show failures even in areas with good signal, that would be worth opening a support ticket to investigate further, as it may indicate a deeper issue with the device.
Feel free to reach out if you have any other questions — we are here to help.
Have a great day!
Eishi FUN