I have media recording enabled via a reverse rule for the Go Focus Plus cameras. Is it possible to change the video duration? I've noticed that the maximum recording time is 10 seconds, even if the event lasts longer. I want the recording to capture the entire duration of the event.

Media loading configuration for Go Focus Plus

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> I'll escalate this issue to support, then. Thank you.

Audio on SurfSight cameras

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> can you support us

facial recognition activation

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks, I will be creating the case. regards

Video audio failure

<a data-id="8267" data-value="ZMahd-8267" data-denotation-char="@" href="/user/zmahd-8267" class="text-decoration-none mention">@ZMahd-8267</a> Hey yes I had this occur for a few of our customers recently and received this doc from the Geotab support team. Hope it helps! https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1rDP5bw4IwpQhAZdgaiax-L9LRvCIcV2PznyQNREMzFw&#x2F;edit?tab=t.0

Geotab GoFocus Plus Firewall Requirements

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I will be replicating what was suggested

language change in iox gotalk

I had a quick look through the debug log for a vehicle travelling out of coverage, and when it goes out of coverage it shows up as 'GprsSendingDataTimeout', along with a bunch of other messages: <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1791253460812-2026-10-06-12_47_55-fc-debug-log_20261005_220836.xlsm-excel.png"/>

GprsModemPowerOff debug log and its impact on uptime calculation

Hello <a data-id="12281" data-value="anthonymendoza" data-denotation-char="@" href="/user/anthonymendoza" class="text-decoration-none mention">@anthonymendoza</a> , Thank you for asking your question in our community. I did not find a documented way to do this anywhere. I could see there being a good usecase for this functionality. As we are continuing to improve and work on this product I would encourage you to give us feedback about this so our product team knows this is something our customers are asking for. The best way to give feedback would be using the form at the bottom of this page. This will go directly to our Go Focus team to be added into their development process. Let us know if you have any other questions. We are here to help! Have a good one! Eishi FUN

Go Focus Plus Rule

<a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> Excellent answer Thank you Cesar 🙏

How do I configure the Iox NFC so that it only detects keys registered in the database?

Hey <a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> and <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> I have heard this is something we are working on. Not sure of any timeline but you should be able to sometime in the future.

Extendable services for GO Focus Plus

<a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> Oh good! Glad I shared it here hope this will help others looking for this as well. Have a good weekend Cesar!

Fatigue detection | GO Focus Plus

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> It depends on the kind of damage. If you could get it to turn on then we could just get it in the cloud the standard way. If it cant turn on at all but the SD card in undamaged it cannot just be removed and plugged into a computer due to its encryption. I was thinking about it but couldn't confirm if maybe you could take out the SD and put it in a different working camera and see if you can get it to upload to the cloud. I would try that at your own risk. I havent heard if that has been successful or recommended. Maybe I shouldn't even mention that 😆 If you have a case where the camera is damaged and really need the footage I have seen cases where customers have sent the camera to our office in Oakville for us to investigate it and work on a possible data retrieval. So if you have a case this I think your best bet at first would be to talk to support and work with them to see what the best route to go is.