<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Your comment was very helpful; thank you.

Type of harness used to install GO9 in Mercedes Benz Sprinter 2026 units

<a data-id="1546" data-value="ssartor-1546" data-denotation-char="@" href="/user/ssartor-1546" class="text-decoration-none mention">@ssartor-1546</a> thank you

Export MyGeotab data to Power BI

Hey <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> , Great question! Thank you for asking it in our community. There are a few common reasons why a GO device may fail to read the VIN from a vehicle's computer. I used an AI tool to help compile this answer, so please let me know if anything needs clarification. The GO device reads the VIN by querying the engine ECU over the CAN bus. Whether this succeeds depends on how the vehicle manufacturer implemented that part of the ECU firmware. The most common reasons it fails are: - VIN not programmed in the engine ECU — especially after an ECM replacement, the VIN sometimes needs to be manually re-entered using manufacturer diagnostic software and is often skipped - The ECU returns a manufacturer-internal ID instead of the ISO VIN — some manufacturers store an internal build or calibration number in the VIN register rather than the standard 17-character VIN - ECU security lockout — newer ECU firmware versions on some makes require an authenticated diagnostic session before exposing the VIN. Without it, the ECU ignores the request entirely - CAN bus connection issue — if the device is operating in two-wire mode or is connected to the wrong CAN segment, it has no path to the engine ECU It is also possible a loose installation is causing this issue. its hard to say without looking the specific case but I hope this helps give you some things to look into. If the engine VIN cannot be read automatically, the most reliable workaround is to enter it manually in the device settings in MyGeotab. Please let us know if you have any follow-up questions - happy to help! Have a great day! Eishi FUN

¿Why do some GO9 devices not automatically decode the VIN?

Is it only possible to upgrade advanced IOX via SDK Runner?

Hello, In the assets section, there is a subsection that displays the total number of assets that are not communicating. As for creating a notification or alert to detect when a GO device stops communicating, I am not sure if that is possible.

Is it possible to create a notification when a GO device loses communication?

Hello, you can use the messaging section, select the driver, and send them a message.

How can I send custom Notifications to a specific user in the Drive app?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> thank you

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To install a GO9 device in a 2026 Mercedes-Benz Sprinter, the HRN-CM24Y1 HRN-CP04A2 harness is required, or it can be installed via the OBD port using the HRN-GS16K22.

¿How can I export telematics data from MyGeotab directly to Microsoft Power BI?

I have identified some cases of GO devices that fail to detect the vehicle's VIN from the vehicle's computer. What is the reason for this?

Hello. If it is possible to connect the GO device in the bus, I recommend using the following harness: HRN-CW03K3 3-wire harness for GO devices – PWR, GND, IGN.

need to install geotab gps on older bus

for example IOX BT and IOX CAN

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Type of harness used to install GO9 in Mercedes Benz Sprinter 2026 units

Export MyGeotab data to Power BI

¿Why do some GO9 devices not automatically decode the VIN?