<a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> thank you so much &lt;3

MyGeotab database deactivation?

The vehicle group and user groups match. I think the answer is the user needs to be an admin or admin sub-clearance. I've tried matching the video security features and the supervisor clearance will not display but the admin clearance will display.

Why is Video Events - Cameras page blank?

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cristian

IMAGE NOT AVAILABLE | GO FOCUS

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you so much for the comments🙌 Regards

Trips History | Product Guide

We're so excited to welcome you to the new Geotab Community! After months of planning and preparation, we've officially migrated to a brand new platform fully integrated with the Geotab Support Site — and we think you're going to love it. 💙 Whether you're a long-time Community member or finding us for the first time, here's everything you need to know to get settled in. One home for everything The biggest change you'll notice is that the Geotab Community is no longer a standalone destination. We're now part of the Geotab Support Site, which means Community discussions, Help articles, and Academy learning content are all accessible from one place. No more bouncing between tabs to find what you need — it's all right here. You might notice that some of our Knowledg Articles still take you to the old URLs but without any of the old Community features — that's only temporary as we migrate them into the Help articles section of this site. Logging in Most of you can log in using your existing MyGeotab or MyAdmin database credentials. Even better — if you visit the Community directly from MyGeotab or MyAdmin, you'll be logged in automatically. No extra steps required. If you run into any trouble logging in, please reach out to us at community@geotab.com and we'll help you get sorted. Your username may look a little different To avoid duplicate usernames across the new platform, the system automatically generated unique usernames for all migrated accounts during the migration. If your username isn't quite right, you can update it anytime in your profile settings — it only takes a second. Smarter search Finding answers just got a whole lot easier. The new Community features AI-powered search that understands natural language questions, so you can ask things the way you'd actually say them and get to the right answer faster. When searching from the Community homepage, you can choose to search just our Community questions or from all resources on the Support Site by selecting the Community, Academy or AI Answers filters from the left-side dropdown in the search bar. <a href="https://support.geotab.com/community/all-posts" target="_blank">AI post categorization</a> Not sure which category your question belongs in? Don't worry about it — when you post a question, our AI will automatically categorize it under the correct topic based on your title and content. One less thing to think about. <a href="https://support.geotab.com/community/webinars" target="_blank">Watch past Community webinars</a> Missed a Learning LIVE! session or want to revisit a past Road Ahead webinar? You can now browse and watch our most recent Community webinars directly from the homepage. No searching required. <a href="https://support.geotab.com/community/perks-program" target="_blank">Leaderboard and perks</a> Your contributions here matter — and we want to recognize them. The Community Leaderboard highlights our top contributors each quarter, and active members are rewarded through our perks program. Jump in, share your knowledge, and see where you land. What about the Feedback Hub? The Feedback Hub from the old Community has been retired. In its place, you'll find a new Feedback Form right here on the Support Site — a streamlined way to share your ideas and suggestions with our Product team. Additionally, if you want to be more hands-on in the product development process we encourage you to join our Product Research Program by filling out <a href="https://geotabinc.qualtrics.com/jfe/form/SV_8IgHxCPf6SrXhKm" target="_blank">this form</a>. A note on migrated content We carried over active user accounts and a selection of high-value forum posts from the old Community. If you're looking for a specific post and can't find it, it's possible it wasn't included in the migration — feel free to reach out to us at community@geotab.com and we'll do our best to help. We're here if you need us This is a big change, and we know it might take a little getting used to. If you have questions, run into any issues, or just want to share your first impressions, we'd love to hear from you — drop a reply below or reach out to the Community team at community@geotab.com. Welcome to your new home. We're glad you're here. — The Geotab Community Team

Welcome to the new Geotab Community — here's everything you need to know

Hi Geotab Community!We recently wrapped up our June 2026 edition of the Geotab Community product update webinar series The Road Ahead. Be sure to: 🎥 Visit the Geotab Community Events Page to watch the recording 💬 Read through all of the answers to the questions we were not able to cover live listed below 🙋 Ask any additional questions you might have by commenting on this discussion💬 Q&amp;A Recap📷 MyGeotab Safety and Video Software UpdatesQ: Does the Pro capture events when the engine is off? Like if someone crashed into my car while it was parked and the engine was off?A: This will be available later in the year. For engine-off detection, an optional battery pack is recommended. More commercial details are coming soon.Q: Would the external battery mentioned in the "'Security' Mode" line allow us to access video footage when a vehicle kill switch is employed?A: Yes, as long as the battery is on, it will continue to operate.Q: Is there a plan to phase out the standard GO Focus?A: Not at this time.Q: With the new collision event update, will we be able to reprocess to try and capture possible missed collisions in previous months?A: Unfortunately, it is only a forward change; we cannot reprocess at this time.Q: For the continuous driver, if a driver changes mid-trip and their profile is in the system, will the trips history also update with the new driver or is it just an event?A: If you have Smart Driver ID enabled, yes!Q: Does the safety overview take into account custom rules turned on or is it all AI-based everyday driving and g-force? Do the scores take into account similar fleets or just my fleet?A: So that we can continue to provide inter- and intra-fleet benchmarks, the main view will be of the standard rules, but there will be a Tile for your individual scorecards.Q: How long is the investigation platform saved in the database? Does the data purge when in line with the purge settings? Can this data be extracted and saved in a report?A: "Data related to investigations follows the existing purge settings configured for the MyG database instance and will be automatically removed based on those retention rules.Export to PDF is currently in development, with no official confirmed release date, but it is tracking for the Fall 2026 release season."🛠️ Productivity SolutionsQ: Service Titan integration available?A: Service Titan does integrate with MyGeotab. It is not directly connected to advanced routing at this time but anything is possible to integrate!Q: Right now the process of adding the routing app is slow, is there any way to speed it up?A: We haven't seen this as a common issue, as the routing app download is typically a one-time setup step. It may be worth reaching out to our Optimization Support team at optimizationsupport@geotab.com so they can review your environment and help identify what might be causing the delay.Q: For advanced routing it is billed by device—is that active devices that used the routing each month or all devices in the database?A: Advanced Routing is billed per device enrolled in routing (licensed devices), not all devices in the database. For example, if you allocate 10 of your 100 devices to routing, you are billed for 10 devices and can use routing for those 10 vehicles.📡 The Next-Gen in Asset TrackingQ: How does the high frequency activate when on the movement mode?A: High Frequency Mode/Update (HFU) is initiated after the MyG command is issued upon the next device update. A GO Anywhere Plus (GA+) in Movement: Delayed mode will receive the HFU command at midnight of the day the HFU is activated.A GA+ in Movement: Immediate Mode will receive the HFU command when it detects a valid Trip Start and report every 15 minutes instead of every 30 minutes.GO Anywhere Next Gen does not have a movement mode—in HFU, it will simply update every 15 minutes (stationary or moving). 

The Road Ahead: Safety, Videos, Custom Forms, Investigations and Next-Gen Tracking

I have data in an excel spreadsheet that I need to import into Geotab.  I am having trouble with the date/time format.  The error message I get requires the format to be in the following:yyyy-mm-ddTHH:mm:sszI add this format in my excel file, but I still get the error.  Any suggestions?

MyGeotab Data import format issue

Hi All,  I have had a customer ask the below: Where will the data be stored and what security measures will be applied to it. Will the provider have access to the data? They are referring to all data tracking and video.  I found this online but wasn't sure if it applies to the UK SMB market as well? https://docs.google.com/document/d/1R59EP5QvjubKsZmUbnddi-NZd2HIwfS6zIYO3d4-EVk/edit?tab=t.0#heading=h.gjdgxs

Data storage and security for smb uk

<a data-id="11520" data-value="wesleykirk" data-denotation-char="@" href="/user/wesleykirk" class="text-decoration-none mention">@wesleykirk</a> My apologies for the delay on a few of those answer. I have updated the now with the responses I got from our team. Please let us know if you have any other questions!

The Road Ahead: GO Focus Pro, Ace, Trips, Work Orders, Utilization & Compliance Enhancements

Hi fellow Geotabbers! Currently, when I try to open certain event videos on the Events page in MyGeotab, they appear as "Video Unavailable." &gt; I've noticed that for these specific events, although a thumbnail image is visible, the usual "GIF" preview does not play when I hover over it. This is different from the events that work correctly, where the preview plays and the video opens normally. The trip was less than 48 hours ago and the camera detected some Events. Has anyone encountered a similar issue? If so, how did you solve this to retrieve the event video? Image of "Video Unavailable" when clicked at Events page: Thanks in advance!​

Issues with "Video Unavailable" on the Events Page

I am currently extracting RPM values using the following logic:Filtering by trips (real driving intervals)Applying a physical filter (removing noise, e.g., values outside 50–4000 RPM)Resampling to 1‑minute intervals to approximate the UI behaviorPerforming a final cleanup of low outliersThis process produces consistent results; however, I have observed that certain values do not fully align with those presented in the MyGeotab interface. The discrepancies are minor but noticeable, with some offsets.My questions are:Does MyGeotab apply any internal filtering, normalization, or aggregation to raw diagnostic data (such as RPM or speed) before presenting it in the interface? If so, could you clarify the process or criteria used?On occasion, I encounter speed values that exceed what would normally be expected under typical driving conditions. I understand that such anomalies could potentially be influenced by temporary GPS signal loss from the GO device. Could you please clarify why these spikes occur and whether signal loss is a typical contributing factor? 

RPM & Speed values

Does anyone know if the 'Camera Health Insight's BETA feature was removed from the 'Cameras' tab? https://support.geotab.com/product-updates/camera-health-graduating-from-beta