Hi Team, I am after some insight as to why the Geotab app (not Geotab drive) keeps logging me out and why can't I stay logged in like Instagram, Facebook, Spotify etc. I have a client that is extremely frustrated by this

Geotab App (Manager App) Keeps logging me out

how to resend the MyGeotab password link

Hi everyone,I have a client who is transitioning from Verizon (VZ) and they find it cumbersome to manually enter the database name, username, and password every time they access the MyGeotab platform or the mobile app.On their previous platform, the session remained active or the credentials were auto-filled more efficiently.  Is there a way to keep the session active or a direct URL to bypass the database entry step?

MyGeotab auto-login

Does the single sign-on work with integrating Geotab with Okta? 

Single Sign on

New user,  just set up new account.  Need to know the best way to get up to speed learning the software and how to use it

how to set up vehicle and driver in MyGeotab?

Does MyGeoTab have the option to enable multi-factor or 2-factor authentication for user logins. Our company is bringing in a company wide requirement to only allow access to apps via MFA.

Hi!I've followed the "MyGeotab SAML 2.0 SSO Integration Guide"  but even after reviewing everything multiple time, I cannot find the path to the solution.  Can somebody help me? Here is the error I received from "https://my.geotab.com/apiv1/authenticateSaml?redirect=true" after login in correctly on AzureAD with a specific set of credentials for a user present in the GeoTab database. (The ID in the error message has been changed.){"error":{"message":"Incorrect login credentials","code":-32000,"data":{"id":"00000000-0000--0000--0000-000000000000","type":"InvalidUserException","requestIndex":0},"name":"JSONRPCError","errors":[{"message":"Incorrect login credentials","name":"InvalidUserException"}]},"jsonrpc":"2.0","requestIndex":0} Here is some part of my configuration. In AzureAD In GeoTab: Thank you!

SAML integration with AzureAD - Error when sent back to the GeoTab API

When one of our drivers try to log in too many times it locks them out. I'm aware that we can unlocking them is a easy fix. My question is if they waiting 5 min or 10 min will it allow them to try again or do you have to wait for an admin person to unlock them?

How long is a user locked out of MyGeotab for?

Hello team,  We have detected this problem when trying to log in with our registered email at https://mypreview.geotab.com/ and it is not loading. Could you help us to check this incident?:  Additionally, we would like to validate with you if there is a way to put some timeout to the SDK requests? Thanks,

MyPreview delay detected and question about timeout to the SDK

i would like to know my geotab server name

Hi all! We're looking to revamp our onboarding resources for new customers, in particular the "Getting Started" page. If you'd like to share your experiences (either your own journey or your customers' journeys), our product manager, Esther Huh, would love to meet you! Please email her at estherhuh@geotab.com.