Hello, Got a question regarding setting up the "MyGeotabAPI adapter" in my local machine. model: DM2version: v3.13.0MyGeotabAPIAdapter_SCD_win-x64.zipSQL server SQL platform: SSMS 21 Following is the:"Device": {
        "EnableDeviceCache": true,
        "DeviceCacheIntervalDailyReferenceStartTimeUTC": "2025-01-01T06:00:00Z",
        "DeviceCacheUpdateIntervalMinutes": 1,
        "DeviceCacheRefreshIntervalMinutes": 1440
      },
      "User": {
        "EnableUserCache": true,
        "UserCacheIntervalDailyReferenceStartTimeUTC": "2025-01-01T06:00:00Z",
        "UserCacheUpdateIntervalMinutes": 1,
        "UserCacheRefreshIntervalMinutes": 1440
      },error when I start api:  2025-11-05 16:11:39.9492|INFO|"******** PAUSING SERVICE: DatabaseMaintenanceService2 because of the following:
&gt; The Orchestrator service has not completed initialization.
The DatabaseMaintenanceService2 will check again at 11/5/2025 9:11:44 PM (UTC) and will resume operation if the Orchestrator service has completed initialization at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
2025-11-05 16:11:40.3148|INFO|Initialization completed.||MyGeotabAPIAdapter.Services.Orchestrator2|
2025-11-05 16:11:41.1251|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.BinaryDataProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.BinaryDataProcessor2|
2025-11-05 16:11:41.2785|INFO|"******** PAUSING SERVICE: BinaryDataProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 has never been run.
&gt; The prerequisite DeviceProcessor2 is not currently running or has not yet completed initialization.
Please ensure that all prerequisite processors are running. The BinaryDataProcessor2 will check again at 11/5/2025 9:11:51 PM (UTC) and will resume operation if all prerequisite processors are running at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
2025-11-05 16:11:41.8026|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.ChargeEventProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.ChargeEventProcessor2|
2025-11-05 16:11:41.9561|INFO|"******** PAUSING SERVICE: ChargeEventProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 has never been run.
&gt; The prerequisite DeviceProcessor2 is not currently running or has not yet completed initialization.
Please ensure that all prerequisite processors are running. The ChargeEventProcessor2 will check again at 11/5/2025 9:11:51 PM (UTC) and will resume operation if all prerequisite processors are running at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
 
2025-11-05 16:11:42.4718|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.ControllerProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.ControllerProcessor2|
2025-11-05 16:11:42.6223|INFO|Controller cache cleared.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:42.8622|INFO|Controller cache updated with 815 records added.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:42.8622|INFO|Controller cache refresh completed.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:43.1555|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.DeviceProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.DeviceProcessor2|
2025-11-05 16:11:43.3010|INFO|Device cache cleared.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:43.7436|INFO|ControllerProcessor2 pausing for the configured update interval (00:10:00).||MyGeotabAPIAdapter.BackgroundServiceAwaiter`1|
2025-11-05 16:11:44.1486|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.DeviceStatusInfoProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.DeviceStatusInfoProcessor2|
2025-11-05 16:11:44.2982|INFO|"******** PAUSING SERVICE: DeviceStatusInfoProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 and UserProcessor2 have never been run.
&gt; The prerequisite DeviceProcessor2 and UserProcessor2 are not currently running. 

Mygeotab API Adapter - DeviceProcessor2 and UserProcessor2 have never been run

page-user page-user-min-lin-2111 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

Hello, Got a question regarding setting up the "MyGeotabAPI adapter" in my local machine. <ul><li>model: DM2</li><li>version: v3.13.0</li><li>MyGeotabAPIAdapter_SCD_win-x64.zip</li><li>SQL server </li><li>SQL platform: SSMS 21</li><li> </li></ul>Following is the:<code>"Device": {
 "EnableDeviceCache": true,
 "DeviceCacheIntervalDailyReferenceStartTimeUTC": "2025-01-01T06:00:00Z",
 "DeviceCacheUpdateIntervalMinutes": 1,
 "DeviceCacheRefreshIntervalMinutes": 1440
 },
 "User": {
 "EnableUserCache": true,
 "UserCacheIntervalDailyReferenceStartTimeUTC": "2025-01-01T06:00:00Z",
 "UserCacheUpdateIntervalMinutes": 1,
 "UserCacheRefreshIntervalMinutes": 1440
 },</code>error when I start api:  <code>2025-11-05 16:11:39.9492|INFO|"******** PAUSING SERVICE: DatabaseMaintenanceService2 because of the following:
&gt; The Orchestrator service has not completed initialization.
The DatabaseMaintenanceService2 will check again at 11/5/2025 9:11:44 PM (UTC) and will resume operation if the Orchestrator service has completed initialization at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
2025-11-05 16:11:40.3148|INFO|Initialization completed.||MyGeotabAPIAdapter.Services.Orchestrator2|
2025-11-05 16:11:41.1251|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.BinaryDataProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.BinaryDataProcessor2|
2025-11-05 16:11:41.2785|INFO|"******** PAUSING SERVICE: BinaryDataProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 has never been run.
&gt; The prerequisite DeviceProcessor2 is not currently running or has not yet completed initialization.
Please ensure that all prerequisite processors are running. The BinaryDataProcessor2 will check again at 11/5/2025 9:11:51 PM (UTC) and will resume operation if all prerequisite processors are running at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
2025-11-05 16:11:41.8026|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.ChargeEventProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.ChargeEventProcessor2|
2025-11-05 16:11:41.9561|INFO|"******** PAUSING SERVICE: ChargeEventProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 has never been run.
&gt; The prerequisite DeviceProcessor2 is not currently running or has not yet completed initialization.
Please ensure that all prerequisite processors are running. The ChargeEventProcessor2 will check again at 11/5/2025 9:11:51 PM (UTC) and will resume operation if all prerequisite processors are running at that time.
"||MyGeotabAPIAdapter.Logging.MessageLogger|
 
2025-11-05 16:11:42.4718|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.ControllerProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.ControllerProcessor2|
2025-11-05 16:11:42.6223|INFO|Controller cache cleared.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:42.8622|INFO|Controller cache updated with 815 records added.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:42.8622|INFO|Controller cache refresh completed.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:43.1555|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.DeviceProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.DeviceProcessor2|
2025-11-05 16:11:43.3010|INFO|Device cache cleared.||MyGeotabAPIAdapter.GenericGeotabObjectCacher`1|
2025-11-05 16:11:43.7436|INFO|ControllerProcessor2 pausing for the configured update interval (00:10:00).||MyGeotabAPIAdapter.BackgroundServiceAwaiter`1|
2025-11-05 16:11:44.1486|INFO|******** STARTING SERVICE: MyGeotabAPIAdapter.DeviceStatusInfoProcessor2 (v3.13.0.0)||MyGeotabAPIAdapter.Services.DeviceStatusInfoProcessor2|
2025-11-05 16:11:44.2982|INFO|"******** PAUSING SERVICE: DeviceStatusInfoProcessor2 because of the following:
&gt; The prerequisite DeviceProcessor2 and UserProcessor2 have never been run.
&gt; The prerequisite DeviceProcessor2 and UserProcessor2 are not currently running.</code>

近期活動

Mygeotab API Adapter - DeviceProcessor2 and UserProcessor2 have never been run