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Why can't a user create an account on My Geotab Community using their My Admin username?

danielaramirez-1969
Poster original

We get this error when we try to log in with our admin email address.

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EishiFUN
Administrator comunitar

Hello @danielaramirez-1969​ ,

 

Thank you for asking your question in our community. I apologize you have run into this issue! Will you email community@geotab.com and give me the details such as the email address of the user getting this error. I can look into it on the back end and see what is going on here.

 

I look forward to hearing from you!

 

Have a good one!

Eishi FUN

2 Replies

EishiFUN
Administrator comunitar

Hello @danielaramirez-1969​ ,

 

Thank you for asking your question in our community. I apologize you have run into this issue! Will you email community@geotab.com and give me the details such as the email address of the user getting this error. I can look into it on the back end and see what is going on here.

 

I look forward to hearing from you!

 

Have a good one!

Eishi FUN

danielaramirez-1969
Poster original

Thank you for your help. We will be sending you an email with the requested details.

 

Best regards, and have a nice day.

 

Daniela R

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