I've created a custom rule and enabled the media settings. I have an email notification when the rule is broken and inserted the video event link in the template
When i click on the event via the notification and it brings me to the exceptions page, when i click on the exception video option i get a black square that says video unavailable
Does anyone know why this is and are there any troubleshooting steps?
You need to be logged in to reply to this post and participate in the Geotab Community discussions.
To fix the issue with the black square that says "video not available," make sure of the following:
1. Go to Rules and Groups > Rules, click the pencil icon on your rule, and check on the Media Upload tab that the media type is set to Video.
2. Make sure the camera is on and has cellular connection at the time of the event so it can upload the clip.
3. If you use Surfsight cameras, check in the Surfsight add-in that the specific rule is enabled to trigger video events.