Partner Guide — Geotab Integrated Solution for Mobilisights/Stellantis (Europe)

User Guide

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Learn how to use the Geotab Integrated Solution for for Mobilisights/Stellantis (Europe only) Vehicles available in MyGeotab. This document is intended for Partners, and includes all the essential information needed to use the Geotab Integration Solution for Stellantis Europe.

Partner Guide and FAQ

For the most up-to-date version of this document, refer to this link.

This document is also available in French, Spanish, German, Italian and English (UK)

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Introduction

The Geotab Integrated Solution for Stellantis Europe allows customers to view data from Stellantis factory-fit devices in Geotab. This document is intended for Partners, and includes all the essential information needed to use the Geotab Integration Solution for Stellantis Europe.

If you are interested in Stellantis North America, refer to the Partner Guide - Geotab Integrated Solution for Stellantis NA document.

Eligible assets

The following vehicle makes and models are eligible in Europe.

ICE = Internal Combustion Engine
BEV = Battery Electric Vehicle
PHEV = Plug-in Hybrid Vehicle
FCEV = Fuel Cell Electric Vehicle

Vehicle Make and Model			ICE	BEV	PHEV	FCEV
Alfa Romeo	Giulia	✔	✘	✘	✘
		Stelvio	✔	✘	✘	✘
		Tonale	✔	✘	✔	✘
Citröen	Berlingo / VAN	✔	✔	✘	✘
		C3	✔	✘	✘	✘
		C3 Aircross	✔	✘	✘	✘
		C4	✔	✔	✘	✘
		C4 Spacetourer, Picasso	✔	✘	✘	✘
		C4X	✔	✔	✘	✘
		C5 Aircross	✔	✘	✔	✘
		C5X	✔	✘	✔	✘
		Jumper	✔	✔	✘	✘
		Jumpy	✔	✔	✘	✔
		Spacetourer	✔	✔	✘	✘
DS	DS3	✔	✔	✘	✘
		DS4	✔	✘	✔	✘
		DS7	✔	✘	✔	✘
		DS9	✘	✘	✔	✘
Fiat	500	✘	✔	✘	✘
		500 Abarth	✘	✔	✘	✘
		600	✔	✔	✘	✘
		600 Abarth	✘	✔	✘	✘
		Scudo Ulysse	✔	✔	✔	✘
		Doblo	✔	✔	✔	✘
		LCV Ducato	✔	✔	✘	✘
Jeep	Avenger	✔	✔	✘	✘
		Compass	✔	✘	✔	✘
		Gladiator	✔	✘	✘	✘
		Grand Cherokee	✘	✘	✔	✘
		Renegade	✔	✘	✔	✘
		Wrangler	✔	✘	✔	✘
Opel — Vauxhall	Astra	✔	✔	✔	✘
		Combo Life / Cargo	✔	✔	✘	✘
		Corsa	✔	✔	✘	✘
		Crossland	✔	✘	✘	✘
		Crossland X	✘	✘	✘	✘
		Grandland / X	✔	✘	✔	✘
		Insignia	✔	✘	✘	✘
		Mokka	✔	✔	✘	✘
		Movano	✔	✔	✘	✘
		Vivaro	✔	✔	✘	✔
		Zafira Life	✔	✔	✘	✘
Peugeot	2008	✔	✔	✘	✘
		208	✔	✔	✘	✘
		3008	✔	✘	✔	✘
		308	✔	✔	✔	✘
		408	✔	✘	✔	✘
		508	✔	✔	✔	✘
		5008	✔	✘	✘	✘
		Boxer	✔	✔	✘	✘
		Expert	✔	✔	✘	✔
		Partner	✔	✔	✘	✘
		Rifter	✔	✔	✘	✘
		Traveller	✔	✔	✘	✘
Lancia	Ypsilon	✘	✔	✘	✘

*The above list was last updated by Stellantis in March 2024. The eligibility of the vehicles depends on the year of manufacture. More vehicles will be added to the list periodically.

Validate vehicles on the Vehicle Eligibility page:

1	From the MyAdmin main menu, navigate to Vehicle Eligibility.
2	Enter one or more VINs or specify a make/model/year. Select Europe in the Region dropdown.
3	Click Search.

If the OEM provides an API to check the eligibility of their vehicles, the result will appear immediately.

If one or more vehicles in your search requires a manual check for OEM embedded services eligibility, the OEM Embedded Eligibility banner is displayed.

Select Request OEM eligibility check to request a manual check. A support ticket is created on your behalf and can be viewed via Support > Helpdesk Tickets. You will also receive an email from Geotab to confirm that we have received your request.

✱ NOTE: Please wait until vehicle delivery to check OEM telematics eligibility to ensure accuracy and avoid false negatives.

Getting started

Before you can use the solution, you must obtain valid VINs, register the devices in MyAdmin, and add the devices to a MyGeotab database.

Registering third-party device in MyAdmin

A valid telematics device serial number is required to use the Geotab and Stellantis Integrated Solution with MyGeotab. Geotab has established a process in MyAdmin that allows Partners to register third-party devices and obtain a valid serial number.

1	Log into MyAdmin.
2	From the main menu, navigate to Devices > Device Management.
3	Select Register third-party device. The Register Third-Party Device popup is displayed.
4	Use Select to choose the Customer who will be assigned this device.
5	Enter the number of third-party devices that will be assigned.
6	Enter 10211 for Product Code.
7	From the Subscription Plan dropdown menu, select Stellantis Basic or Stellantis Premium. For more information on subscription plans, please refer to the Stellantis Europe Data Set document.
8	Select Register. The MyAdmin order process is complete. After you receive third-party serial numbers, complete additional steps in MyGeotab to start using the solution.Click Submit to download a .csv file with allocated serial numbers.

Adding devices in MyGeotab

! IMPORTANT: You must provide the VIN when adding devices to MyGeotab.

Adding devices

Add a Single Device

To add a single device to your MyGeotab database, do the following:

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	From the Assets page, select + Add a new asset.
4	On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), VIN, the serial number that you received from Geotab in the Serial number field, then select Vehicle as the Asset type group using the dropdown menu:
5	Select Save new asset.
6	Once you have done all the above steps, turn on the vehicle ignition to complete the process.

Add Multiple Devices

To add multiple devices to your MyGeotab database, do the following:

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, select + Add a new asset > Add multiple assets.
4	On the Add Multiple Assets page, upload a spreadsheet with the list of asset information, and select the Asset type group. ✱ NOTE: You must provide the VIN to add Hino telematics devices in MyGeotab.
5	Select Save all assets.
6	Once you have done all the above steps, turn on the ignition of all entered vehicles to complete the process.

! IMPORTANT: Only add the device to a single database, and only provide VINs you are authorized to view

✱ NOTE: It may take up to 24 hours for the vehicle data to become available in MyGeotab after you add the devices to the database.The vehicle should also be taken on a drive for successful activation.

Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or Stellantis?

While the solution uses the Stellantis embedded telematics device, you will be billed by Geotab.

How do I choose a Rate Plan for the device?

Use the Subscription Plan dropdown menu to select a Rate Plan when registering third-party devices on the Device Management page in MyAdmin. For more information about subscription plans, refer to the Data Set document. To view pricing options, navigate to Billing > Rate Plans in MyAdmin.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from Stellantis. The solution will be billed at the end of every month (prorated).

Managing Stellantis devices

How do I identify Stellantis Europe devices in MyAdmin?

View Stellantis devices in MyAdmin under Devices > Device Management. All new Stellantis Europe device serial numbers start with “J2”.

Can I use the “Replace with new device” function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. This option can only be used when moving from a GO device to an OEM device; it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Stellantis device?

Stellantis devices can be terminated in MyAdmin by following the standard device termination process:

1	From the main menu, select Devices > Device Management.
2	Use the filter options, as required, to narrow the search results. The table displays search results in real-time.
3	Select a device serial number to edit the device information.
4	Select Terminate.

✱ NOTE: After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Stellantis device in MyAdmin?

Billing stops as soon as a device is terminated in MyAdmin. To complete the termination process, either remove the device from the MyGeotab database, or archive it using the Archive Asset feature.

✱ NOTE: Removing a device from MyGeotab does not terminate the contract in this device.

I terminated the Stellantis device, can I use the solution again for the same vehicle?

Terminated OEM serial numbers cannot be used again. To reactivate a device, repeat the steps in the Register third-party devices in MyAdmin to create a new serial number and add a new device.

Can I change the Stellantis Device Plan or VIN after it has been registered?

The Device Plan for the same VIN can be changed under the Device Admin menu in MyAdmin.

For new VINs, repeat the steps in the Register third-party devices in MyAdmin and Add devices section to register and add a new device.

An existing serial number cannot be reused for a new VIN.

Does standard Geotab Warranty or RMA Policy apply to Stellantis devices?

The Geotab Warranty and RMA Policy do not apply to Stellantis Europe devices.

Getting help

I cannot see device data on MyGeotab. What are some initial troubleshooting steps I can perform?

As a Geotab Partner, follow these preliminary steps:

Check if the serial number prefix is correct (J2).
For some models, ask the Driver to confirm that he has performed the manual steps required for activation
Ensure that the vehicle has been driven, in a good network coverage zone (avoiding parking / tunnels), for at least 3 consecutive trips or 10 min (with ignition ON & OFF)
If the vehicle has been activated and driven, and the activation is not performed after 2 days, terminate the device and start the process again.
Review the device information in MyGeotab to make sure the VIN was added.
Confirm with the Customer that the vehicle has been driven.

Who do I contact for support?

! IMPORTANT: Geotab is limited to supporting issues around MyGeotab and MyAdmin. Any activation or data quality issues that require escalation to Stellantis Europe may require assistance from the vehicle owner/driver to troubleshoot with the Geotab Support team.

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab Support.

✱ NOTE: Geotab does not support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. To streamline the process, specify the category as Third-party telematics device and provide both the serial number and the VIN as part of the issue description.

If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by Stellantis. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory-embedded hardware is covered under the Stellantis Vehicle Warranty. If your device does not work, go to an authorized Stellantis repair center for evaluation.

Resources and Contact Information

For more information, refer to the Geotab and Stellantis Integrated Solution Brochure and the MyAdmin User Guide. If you have any questions, please contact your Partner Account Manager.