Partner Guide and FAQ

For the most up-to-date version of this document, refer to this link.

This document is also available in French (France), Spanish (Spain), German, Italian, and English (UK)

Introduction

The Geotab Integrated Solution for Kia allows customers to view data from Kia factory-fit devices in Geotab. This document is intended for Partners, and includes all essential information needed to use the Geotab Integration Solution.

Eligible assets

The following table lists all eligible models:

Models EV9, EV3, EV6, Sorento Facelift or newer are currently not supported.

Supported regions

This solution is available in Europe (Austria, Baltics, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom)

Validating vehicles

Validate vehicles on the Vehicle Eligibility page:

If the OEM provides an API to check the eligibility of their vehicles, the result will appear immediately.

If one or more vehicles in your search requires a manual check for OEM embedded services eligibility, the OEM Embedded Eligibility banner is displayed.

Select Request OEM eligibility check to request a manual check. A support ticket is created on your behalf and can be viewed via Support > Helpdesk Tickets. You will also receive an email from Geotab to confirm that we have received your request.

✱ NOTE: Please wait until vehicle delivery to check OEM telematics eligibility to ensure accuracy and avoid false negatives.

If you have issues validating Kia vehicles for OEM eligibility, send the list of VINs to oem-emea@geotab.com.

Getting started

Before you can use the solution, you must obtain valid VINs, follow the instructions below and, register the devices in MyAdmin, and add the devices to a MyGeotab database.

Activate connected services in vehicle screen

On your Kia’s navigation screen, select “Kia Connect”. Then accept the terms of use, and activate the service.

✱ NOTE: This step is required only once per vehicle and before activation.

Disable vehicle Private mode

All Kia vehicles being delivered with Privacy mode off;

To establish communication with your vehicle, you must ensure that Private Mode remains OFFin the vehicle's infotainment system:

1. From the main Menu, select Settings.
2. Within the Settings menu, find the Private Mode option and turn it OFF.

✱ NOTE: It is required to always keep the privacy mode turned off. If private mode is enabled at any point, telematics data will no longer be available.

Registering third-party devices in MyAdmin

A valid telematics device serial number is required to use this solution with MyGeotab. Geotab has established a process in MyAdmin that allows Partners to register third-party devices and obtain a valid serial number.

Provide consent in the OEM Configuration Add-In

The Kia Authorization Terms and Conditions must be accepted for each VIN added to the database by doing the following:

Adding devices in MyGeotab

Adding a single device

To add a single device to your MyGeotab database, do the following:

Adding multiple devices

To add multiple devices to your MyGeotab database, do the following:

! IMPORTANT: Only add devices to a single database, and only provide VINs for vehicles that you have permission to view.

✱ NOTE: It may take up to 24 hours for the vehicle data to become available in MyGeotab after you add the devices to the database. The vehicle should also be taken on a drive for successful activation.

Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or Kia?

While the solution uses the Kia embedded telematics device, all billing will be done by Geotab.

How do I choose a Rate Plan for the device?

Use the Subscription Plan dropdown menu to select a Rate Plan when registering third-party devices on the Device Management page in MyAdmin. For more information about subscription plans, refer to the Data Set document. To view pricing options, navigate to Billing > Rate Plans in MyAdmin.

When does billing begin?

Billing begins the moment the device is added to MyGeotab and starts receiving data from Kia. The solution will be billed at the end of every month (prorated).

Managing Kia Devices

How do I identify Kia devices in MyAdmin?

View Kia devices in MyAdmin under Devices > Device Management. All new Kia device serial numbers start with “IP” in Europe.

Can I use the “Replace with new device” function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. This option can only be used when moving from a GO device to an OEM device; it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Kia device?

Kia devices can be terminated in MyAdmin by following the standard device termination process:

✱ NOTE: After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Kia device in MyAdmin?

Billing stops as soon as a device is terminated in MyAdmin. To complete the termination process, either remove the device from the MyGeotab database, or archive it using the Archive Asset feature.

✱ NOTE: Removing a device from MyGeotab does not terminate the contract in this device.

I terminated the Kia device, can I use the solution again for the same vehicle?

Terminated OEM serial numbers cannot be used again. To reactivate a device, repeat the steps in the Registering third-party devices in MyAdmin section to create a new serial number and add a new device.

Can I change the Kia Device Plan or VIN after it has been registered?

The Device Plan for the same VIN can be changed under the Device Admin menu in MyAdmin.

For new VINs, repeat the steps in the Registering third-party devices in MyAdmin and Adding devices sections to register and add new devices. An existing serial number cannot be reused for a new VIN.

Does standard Geotab Warranty or RMA Policy apply to Kia devices?

Neither the Geotab Warranty nor the RMA Policy apply to Kia devices.

Getting help

I cannot see device data on MyGeotab. What are some initial troubleshooting steps I can perform?

As a Geotab Partner, follow these preliminary steps:

1. Check if the serial number prefix is correct (it should start with “IP”)
2. Ensure that the vehicle has been driven in a good network coverage zone (avoiding underground parking/tunnels) for at least 3 consecutive trips of 10 min (with ignition ON & OFF).
3. Review the device information in MyGeotab to make sure the VIN was added.
4. Confirm with the Customer that the vehicle has been driven.
5. Confirm with the Customer that connected services have been activated in the vehicle screen.
6. Confirm with the Customer that the “Privacy Mode” in the vehicle is turned off.
7. Confirm with the Customer that the VIN has been added in the MyG OEM-Configuration Add-in and Terms & Conditions have been accepted
8. If the vehicle has been activated and driven, all activation steps have been followed, and the activation has still not occurred after 2 days, please open a support ticket.

Who do I contact for support?

! IMPORTANT: Geotab is limited to supporting issues around MyGeotab and MyAdmin. Any activation or data quality issues that require escalation to Kia may require assistance from the vehicle owner/driver to troubleshoot with the Geotab Support team.

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab Support.

✱ NOTE: Geotab does not support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. To streamline the process, specify the category as Third-party telematics device and provide both the serial number and the VIN as part of the issue description.

If Geotab Support determines that the issue is not related to a Geotab service, we will refer to troubleshooting materials provided by Kia. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory-embedded hardware is covered under the Kia Vehicle Warranty. If your device does not work, go to an authorized Kia repair center for evaluation.

Network Coverage

Europe

Where is the solution available to order?

This solution is available for Kia vehicles domiciled in Austria, Baltics, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

Will the solution work while roaming in Europe outside the country of registration and are there any restrictions?

The solution will work in Austria, Baltics, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom). The vehicle may roam while in other regions dependent on vendor agreements.

Resources and contact information

For more information, refer to the Geotab Kia EU Brochure and the MyAdmin User Guide.

If you have any questions, contact your Partner Account Manager (PAM) directly.