Spring 2026

This document contains the answers to the questions asked during our Spring 2026 Learning LIVE! Training webinars.

There are still 7 sessions left in this Spring 2026 season! To learn more about upcoming webinars, view our remaining webinars below.

Spring Calendar

Managing and Measuring Fuel Efficiency and Emissions

1. Air Date: May 13, 2026
2. Hosts: and
3. Recording Link: Managing and Measuring Fuel Efficiency and Emissions - recording coming soon!

4. Transform fuel efficiency from a goal to a reality. This Learning LIVE! session shows you how to use Geotab data to measure fuel consumption, track emissions, and identify inefficient driving behaviors that increase your carbon footprint.

5. What You’ll Learn:

6. 1. How to measure and monitor fuel consumption across your fleet using Geotab data
   2. How to track emissions and reduce your fleet’s carbon footprint
   3. How to identify inefficient driving behaviors that drive up fuel costs
   4. How to use the EV Suitability Assessment (EVSA) tool to plan a data-driven transition to electric vehicles

7. FAQs:

8. 1. Q: Last I heard, the EVSA isn't available for bigger vehicles like semis. Can you confirm? A: The EVSA in MyG is for light-duty vehicle assessment. However if you're interested in a custom EVSA for medium and heavy duty, please contact your partner! We have an internal insights consulting team that can support that!
   2. Q: As a follow-up to my question, are there any plans for EVSA to eventually apply to medium and heavy duty vehicles in MyG? Or will that always have to go through an internal consultant? A: This is something we hope to add in the future. For the time being the internal insights consulting team can support you !
   3. Q: How is fuel being captured in the GHG report? A: We are using fuel usage and distance travelled measurements we get in MyGetab. For vehicles we don't get this data for you will see N/A for them in the report. Here is the user guide you can read more about it: GHG Emissions Report - User Guide
   4. Q: What is the cost range of reports on the Marketplace? A: It varies quite a bit. There are lots of free reports on the marketplace. The reports we shared today are all free reports
   5. Q: Have you posted your formulas of GHG production? A: I don't believe she went into this detail in this presentation. You can review the user guide for the report to learn more about how it works: GHG Emissions Report - User Guide
   6. Q: For non-US users, is the fuel cost also per gallon or is it per litre? A: Yes, there are two versions of the weekly idle cost report on the marketplace, one for per liter and one for per gallon
   7. Q: Our fleet has vehicles in different countries. Is there a way to have different fuel prices and currencies? A: With the weekly idle cost report, this could be achieved by customizing the report. You'd need to ensure that assets are grouped based on country and then modify the report to include fuel prices for each country. Recommend speaking to your reseller or dedicated Geotab solutions engineer for support
   8. Q: From which module can the cost report be downloaded? Or is it something customized? A: This is available in the marketplace at Weekly Idle Cost Report
   9. Q: What maintenance activities help reduce fuel usage? A: Maintaining correct air pressure in the tires, Getting regular oil changes and tune-ups, Replace air filter,Transmission fluid change are all easy maintenance items that can help you improve fuel economy.
   10. Q: Hello, are there sources for the data provided regarding the 5 mph over the limit and the amount of fuel used over the limit A: This is the source I referenced for that data: Energy.gov
   11. Q: Can you provide individuals with reports e.g Idling A: Yes these reports can be set up to send to individuals
   12. Q: Are the reports we reviewed available directly in the platform or through the Marketplace for use and integration with our database? A: Yes you can download them for free from the marketplace

   13. Reactive Fleet Maintenance: When Unexpected Issues Arise

   4. Air Date: May 6, 2026
   5. Hosts: and
   6. Recording Link: Reactive Fleet Maintenance: When Unexpected Issues Arise - Learning LIVE!

   7. While proactive maintenance is essential, unplanned issues are inevitable. This Learning LIVE! session covers how to detect and react to unpredictable asset events with speed and clarity.

   8. What You’ll Learn:

   9. 1. How to analyze engine fault data to quickly diagnose unexpected issues
      2. How to develop detailed defect lists for accurate tracking and resolution
      3. How to generate manual work orders to address unplanned maintenance needs
      4. How to automate reports for improved operational efficiency and faster response times

   10. FAQs:

   13. Q: What does it mean if some of the information in the fault list is hazed out? A: If you see fault information being "hazed out", this is most likely due to you being on a rate plan that does not support the associated fault data. You can reach out to your reseller parter to discuss upgrading your plan to include this data in the future.
   14. Q: Are you able to add jobs that aren't based on schedules or defect lists? Or will you need to add an item to a defect list in order to add it as a job/ repair? A: Currently, in order to add a job, you must choose from an associated option from any chosen defect list.
   15. Q: What happens in the system when you assign a work order to someone? Do they get notified or does that need to be set up separately? A: The assignment does not include any notification association at this time. This field is currently only utilized to record who performed maintenance tasks for the associated work order or job.
   16. Q: I have several assets showing as needing an oil change due to oil life remaining. When I check my maintenance records from Auto Integrate, it has only been 2,000 miles. What would cause this? A: This could be due to various factors. We would most likely need additional information to determine the cause for this.
   17. Q: Can WOs from an ERP system be imported into Geotab's WO Management ? Are you able to add a miscellaneous category under job cost A: Not at this time, but your feedback is valuable to understand what may be required for future updates. Please feel free to add feedback from the support menu in your database to help us understand where we can make future improvements.
   18. Q: Is there a list of all the fault codes? A: Here is a list that may be helpful. We don't always read every code for every vehicle so its best to check the faults report in MyGeotab for each vehicle: List of Diagnostics and Sources with IDs [PUB]
   19. Q: How is severity determined? A: It is determined by the percentage Risk of breakdown based on our model we use to determine risk of breakdown for certain faults. Low: 0-4% Medium: 4-8.5% High: 8.5-15% Critical: >15% This is a feature that is continuing development so there is potential for inaccuracies.
   20. Q: What does unknown mean? A: It means the model we use to assess the severity cannot determine if this is a low or high risk of breakdown based on the way it is working today. This is a feature this is continuing development so this could change in the future for certain faults
   21. Q: Can you give me a simple example of how I could use the work order section for our fleet? We don't use this area at all currently. Is the key having a person or group who 'receives' this work order, in order to complete it? A: You will probably benefit from last week's sessions where Curtis goes into a lot of detail on this section: Proactive Fleet Health: Getting Started with Geotab Asset Maintenance Features - Learning LIVE! If you still have questions feel free to reach to us in the Community or through any support channels
   22. Q: Do you have a list of what a common Maintenance Defect List would include? Can this be bulk imported? A: The default lists include most of the common items. You can then use this as a template to add or remove anything to fit your needs
   23. Q: Are there any defect templates that address truck mounted booms or forklifts? A: Not a default but you can alter the default lists to include those items you will be concerned with for booms and forklifts. Making specific lists for each type of asset
   24. Q: If maintenance information is filled in from another system, could I link it (via API) to the mygeotab module and thus have it automated? A:Yes it is possible to link them. The new Work Order Management product was built API first, meaning it was designed to integrate easily with. Please review our free API documentation - https://docs.google.com/document/d/1WcNMx9MLX-ru2jQSoyHei0Be9fOkc6A4uDbIZMgw108/edit?tab=t.0#heading=h.6wrh7xjho0on Feel Free to email RickyRivera@geotab.com any feedback , and if you make any great integrations feel free to share we want to know how you are using it!
   25. Q:Regarding the additional information about the faults, when will the recommended actions be available in Spanish? Even if the language changes, this section remains in English. A: This is a roadmap item we are working on but we do not have a timeline we can share today

   27. Proactive Fleet Health: Getting Started with Geotab Asset Maintenance Features

   7. Air Date: April 29, 2026
   8. Hosts: and
   9. Recording Link: Proactive Fleet Health: Getting Started with Geotab Asset Maintenance Features - Learning LIVE!

   10. Discover the core MyGeotab features designed for proactive asset maintenance. This Learning LIVE! session explores how to leverage preventative maintenance schedules and work order management to reduce unexpected breakdowns and maximize asset uptime.

   11. What You’ll Learn:

   12. 1. How to set up and manage preventative maintenance schedules in MyGeotab
       2. How to utilize updated work order management features to stay ahead of maintenance needs
       3. How to reduce unexpected breakdowns through proactive monitoring
       4. How to maximize asset uptime and extend the life of your fleet

   13. FAQs:

   26. Q: How do I start adding my vehicles to this maintenance. We use Fleetio for maintenance control but want to start using Geotab A: When you click on the schedule in question you will see assets at the bottom to add them to it.
   27. Q: Can I set reminder notifications for annual safeties that have been completed? A: Yes you can set up schedules for things like annual safety review or car registrations or anything else really.
   28. Q: Are you able to add historical (most recent) service records in bulk when adding units to a new schedule? A: Yes there is an import option at the top right of the page. It will give you a template to follow and a place to upload it once you are ready.
   29. Q: How do you update the existing Maintenance Schedules. For example, how do I update the notifications for the Oil Life Remaining schedule? A: You should be able to click on the maintenance schedule when you see them in the list. This will take you to the edit screen. Notifications will be at the bottom of the settings.
   30. Q: Can notifications be sent to an email other than a user in Geotab? A: The email will need to be added to MyGeotab to show up in the user list when creating the notification rule.
   31. Q: Can you send notification emails to people who aren't users, or do you have to be a user for this type of alert? A: The email will need to be added to MyGeotab to show up in the user list when creating the notification rule.
   32. Q: Can Geotab integrate with advanced diagnostic software? (e.g. JPRO, Cummins INSITE, etc...), And-or integrate with fleet maintenance systems, e.g. McLeod, - retain service records, fault codes A: We have several integration with different partners you can check them out in our marketplace: https://marketplace.geotab.com/category/maintenance-diagnostics/?sortBy=SolutionTierAscending.
   33. Q: Can you only set up maintenance for certain groups, not all of the trucks in Geotab? A: Yes! When you are adding assets to a maintenance schedule you can select just one group or any combination of groups to apply to that schedule.
   34. Q: Is there any way to have shop supplies or other fees as a cost group A: There is not a custom option to add costs or an "other costs" I would use something like parts cost to cover that one.
   35. Q: If you're working with a 3rd party vendor for maintenance that has access to Geotab, can the WO management be automated based off the data from them? A: This is a possibility. Depending on the vendor this can vary how exactly the integration works.
   36. Q: When looking through the maintenance tab, does it show the vehicle’s current location, or can it be sorted by terminal if you’re managing a large fleet? A: You can sort it by groups and sub groups to make it a little more manageable.
   37. Q: If you have a large fleet, can you copy paste a schedule you want to apply to the entire list of vehicles? A: Not at this time.
   38. Q: So, what happens when your readings from the truck are different from Geotab itself? I can manually edit the readings but yet a few days later they are different. A: You can manually update the odometer and engine hours in Work Orders and Jobs if there are discrepancies for the data based on the time/date stamp.
   39. Q: I have 40 assets listed in oil life remaining. I don't know which 40 (I have about 200) and I can't see any editing options... A: Oil Life Remaining is a digital insight and while you cannot manually add any assets to the schedule, any assets triggered as coming due will automatically show under Work Order Management > Requests.
   40. Q: Do you have to enter costs and labor, or can you move the work order to complete without them? A: Costs and Labor are completely optional as are most of the fields within Work Orders and Jobs.
   41. Q: If we do not use the work order feature and perform the maintenance ourselves, can we still use the schedule and notification features, and still update the vehicles as the maintenance is performed? A: Yes. This is where you can click on a Request and choose the Complete option to automatically create a completed Job and Work Order in the system. You will just need to add the time associated conditions for the event for Time / Distance / Engine Hours to ensure the next scheduled request is calculated correctly.
   42. Q: Can a report be generated to reflect past maintenance work orders? A: Yes. You can run reports for Work Orders and Jobs from within the associated Work Order Management pages as well as set up recurring dashboard or email reports from within the reports section.
   43. Q: Will DVIR's also pop up on the add to job portion of the work order? A: Not at this time.

   44. Driving Down Safety Incidents: Predictive Rules, Tools and Collision Reconstruction

   10. Air Date: April 22, 2026
   11. Hosts: and
   12. Recording Link: Driving Down Safety Incidents: Predictive Rules, Tools and Collision Reconstruction

   13. This essential Learning LIVE! session guides you through the complete lifecycle of collision management within the Geotab platform—from pre-emptive measures to post-incident analysis.

   14. What You’ll Learn:

   15. 1. How to leverage Collision Risk models to identify and coach high-risk drivers before an event occurs
       2. How to use custom MyGeotab Rules to trigger instant alerts for extreme driving and enable real-time intervention
       3. How to apply new safety standards for capturing harsh driving events
       4. How to perform Collision Reconstruction using precise telematics data—speed, G-force, and location—from the moment of impact

   16. FAQs:

   44. Q1: Are the collision rules still in Beta and should the legacy rules be turned off? A: They are still in Beta. This does not mean they don't work well; they are being improved with feedback. We encourage you to use these newer rules going forward, and while you don't have to turn the legacy ones off immediately, it is good to start transitioning to these new rules.
   45. Q2: When Geotab doesn't detect the VIN number and one adds it manually, does it still work for the new safety rules? A: Yes it will still work.
   46. Q3: For minor and Major collision rules, if it is a bus/truck will it adjust accordingly the g force needed, and how does it determine what type of vehicle it is? A: Yes it will! We are reading the VIN to understand what kind of vehicle it is and how to adjust the rules knowing that information.
   47. Q4: I have excessive false positives on collisions; adding the new system do I need to calibrate? A: It is possible the accelerometer needs to be recalibrated. Which you can do by unplugging and plugging the device back in. IIt also may be an issue where the device is installed. It could be in a spot that gets kicked or vibrating up against something.
   48. Q5: Do we have to update our reports to the new rules, or will that be automatic? A: If you are using something like the Driver Safety Scorecard where you select certain rules for it to use, then when you start using these new rules you will want to update the report to reflect those rules.
   49. Q6: We are getting a lot of harsh accelerations that we didn't on the old rules; what driver patterns are taking into account to decide who is more likely to crash? A: There is a lot that goes into determining your risk profile. Such as vehicle type and the kind of driving you typically do. This is something that we are improving more and more as we get more data.
   50. Q7: Are training requests submitted through MyGeotab included in the plan or do we have to pay extra? A: It depends on your contract and agreements/reseller. I would contact your reseller to get the specific details of training offered with your contract
   51. Q8: Are the vehicle classes included in the new ABC rules? We have custom rules now that identify it for us and was curious if your new rules already have that built in. A: Yes! We are reading the VIN to understand what kind of vehicle it is and how to adjust the rules knowing that.
   52. Q9: For the rules and exceptions I do not have access to turn them on or off as they are grayed out; how do I get that? A: This is likely due to the clearance you have in MyGeotab. If you need access to change these rules, talk to one of your database administrators to have them update your clearance.
   53. Q10: Predictive must be every 100,000 miles? Can that be adjusted to a lower number (e.g., 20,000 km) as we do not drive far, but often? A: No this is saying the risk in the next 100,000 miles of driving of having a collision. We don't need to have the vehicle drive that far in order to predict the risk.
   54. Q11: If the safety rules are related to the collision risk module, can the user customize the conditions or are they automatically calibrated? A: Coming soon.
   55. Q12: For collision risk, can we benchmark against our own fleet? A: You can compare drivers or vehicles against each other in your fleet and the fleet average.
   56. Q13: Is there a way to turn on tailgating (mine says N/A) and where does this information come from? A: The Tailgating rating uses ADAS system data and is currently available for heavy-duty and medium-duty vehicles only.
   57. Q14: Once we activate the new collision rules will it back date or does it start for when we activate? A: Any rule will start the minute you turn it on. You can always reprocess the data back to any date to see if the rule was broken in the past, though it may take up to 24 hours to reprocess.
   58. Q15: Is the collision risk specific to the vehicle and the driver (e.g., slip-seat operations)? A: It can be run by vehicle or driver but we would need to know who is driving by using manual driver assignments or NFC keys to tell us when drivers change.
   59. Q16: Do the new geotab rules need to be turned on in order for them to appear on the collision risk page? A: No, those rules don't need to be on for the collision risk model to be used.
   60. Q17: When turning on collision rules on/off is the administrator the only one who can change it or can anyone? A: By default only administrators and supervisors can administer these rules. This permission can be added to any clearance with a custom clearance.
   61. Q18: In the case of collision risk, is the dataset sampled globally, or is the benchmark restricted to specific regions like Latin America? A: Coming soon.
   62. Q19: How does a driver see their own collision risk on the Drive App and where is it located? A: Driver safety profiles must be activated using the "View Driver Safety Insights" on the Drive App sub clearance. Once enabled, there should be a tile on the main dashboard.
   63. Q20: How is the benchmark figured on the collision part (compared to other companies)? A: We use all the data from different fleets across our 6 million vehicles to determine these benchmarks. Categorizing fleets for similar vehicles and driving to create the benchmarks
   64. Q21: Does the collision and predictive work with the G9 device, or only with the new GO FOCUS? A: Yes this works with just having a GO9
   65. Q22: If you have a small fleet (30 vehicles), can you search Collision Data for all vehicles or do you need to request info for each asset? A: You can run the report on your fleet the same as any other fleets.
   66. Q23: If an accident isn't detected is there a way to add it in the system? A: No, if you know there was an accident and it wasn't recorded you can reach out to support and our collision reconstruction team can put together a report of the data we have from around that time.
   67. Q25: What if I don't see Collision Risk or Collision Reconstruction under my Safety tab? A: You'll need to download the Collision Reconstruction add-in from the Marketplace.
   68. Q26: Our fleet is equipped with cameras, how can we integrate them to Geotab and does reconstruction work with other camera systems? A: Coming soon.
   69. Q27: Is it possible to customize the collision reconstruction report, or is it only available in the default format? A: Coming soon.

   70. Mastering the Basics: Part 2 FAQs

   13. Air Date: April 15, 2026
   14. Hosts: and
   15. Recording Link: Mastering the Basics: Part 2

   16. Continue building your MyGeotab expertise in Part 2 of Mastering the Basics (Part 1 below)! This session picks up where Part 1 left off, diving deeper into the tools and features that help you get the most out of your fleet management platform.

   17. What You’ll Learn By the End of the Mastering the Basics 2-part series:

   18. 1. How to set up and organize groups for streamlined fleet management
       2. How to add and manage vehicles and drivers in MyGeotab
       3. How to create and use zones to monitor fleet activity by location
       4. How to configure rules and leverage reporting for actionable insights

   19. FAQs:

   70. Q1: If I use AT&T's version of MyGeotab, are there any differences in your portal than theirs? A: No, the AT&T database/ portal has all the same functionality as any other MyGeotab database. The only real difference is the branding of the database and URL.
   71. Q2: Does the seatbelt exception trigger when starting the vehicle without latching the belt? Can this be adjusted for time/ duration? A: The built-in rule conditions are looking for no seatbelt and going over 6.21 MPH. You can customize this rule to have time/ duration or just ignition on, as well as, many other options.
   72. Q3: What if I have turned on all Beta Features in MyGeotab but they are not showing up? A: It is recommended you refresh your database or log out of and back into your database for the changes to take effect. If this does not work, please reach out to your support channel for troubleshooting.
   73. Q4: Where can I find documentation on the statistics for overspending and fuel waste shown in the Mastering the Basics: Part 2 training session? A: Reference sources coming soon!
   74. Q5: Does enabling a Beta Feature as an Administrator (Admin) enable it for all users or just the Admin? A: Beta features are toggled on and off by each user in the database (even Admins), so you would only be enabling it for yourself.
   75. Q6: If my fleet is equipped with cameras, can I connect them to MyGeotab? A: Mostly likely you can! We have several integrations with camera providers already set up; it depends on the camera type. As a first step, feel free to ask about your specific camera type in the Geotab Community and we will be able to help you get the specific answers for your unique setup.
   76. Q7: For exceptions in MyGeotab, do speeding incidents record the actual speed or are they just a general notification that speeding occurred. A: Yes; when you review an exception for a rule that was broken, the system brings you to the map with a line over the exact path where the infraction occurred. It also provides detailed speed data for the specific duration the speeding rule was violated and the exception was generated.
   77. Q8: Can MyGeotab notify users based on any condition set? A: Yes; notifications can be set up for any of the exception rules.
   78. Q9: Can the built-in rules be changed or adjusted? A: You can make a copy of the rules to create a custom version of it to fit your needs. Just hit the pencil icon the top right of the rule.
   79. Q10: Why are some elements greyed out for me under the Groups and Rules section? A: Access to these rules is likely restricted by your current permissions. To gain editing rights, an Administrator for your database must update your security clearance. You can review this document for all available clearances. What you are looking for is administer rules for this issue:
   80. Q11: Can we set up a rule based on a scheduled location versus an actual location? For example, if a vehicle is supposed to be at a terminal at a scheduled time, can we generate a report or notification when it is not? A: No this is not possible at this time. We can make rules based on zones to track whether a vehicle went to that zone or left that zone. We can know when this happens but are unable to make a rule based on time.

9. Mastering the Basics: Part 1 FAQs

16. Air Date: April 8, 2026
17. Hosts: and
18. Recording Link: Mastering the Basics: Part 1

19. Get back to basics with this hands-on session on MyGeotab essentials.

20. Whether you're a new user or looking to refresh your knowledge, Cecilia walks you through the fundamentals from A to Z — including setting up groups, vehicles, drivers, and more.

22. FAQs:

23. 1. Q: Is there a Geotab certification program for individual employees? A: At this time, Geotab offers learning tracks in the Geotab Academy, but they do not give you a certification. However, we are working on a customer certification program and will let our customers know once it is available.
    2. Q: How can I run a Trips History report in MyGeotab for a selected date range instead of viewing results broken down by individual days? A: To view the Trips History report by a selected date range rather than by individual days, click on the summary tile on the Trips History page. We will explore this feature in more depth in Mastering the Basics: Part 2 so please register!
    3. Q: How do I delete a group in MyGeotab? A: When you are looking at your Groups, click on the one you want to delete and you should see options pop up in the top right to either edit or delete.
    4. Q: If I’m missing the “+” option to add new groups in MyGeotab, what should I do to resolve this? A: If you are missing the “+” option to add a new group, you will need to get the correct security clearance to add new groups. An Administrator for your database can give you the permissions without needing to make you an administrator by giving you permission to administer Groups via a custom clearance.
    5. Q: How do I edit asset information in MyGeotab if it is incorrect? A: As long as you have the correct permissions in MyGeotab, you should be able to edit asset information on the Asset page. If you do not see the field, it is likely you do not have the correct permissions and need to contact your Administrator to grant you a built in or custom clearance that allows you to administer assets.
    6. Q: What is an Original Equipment Manufacturer (OEM)? A: An OEM is someone like Ford or Honda who is the one who makes the vehicles. You can read a little more about some of the OEMs we work with: https://www.geotab.com/oem-telematics/
    7. Q: Does OEM telematics give the same information as the GO Device? A: A lot of the OEMs give the same basic information but they do all vary a bit with how much information they give and what types they give. Some give much more than others.
    8. Q: What OEM telematics is MyGeotab able to connect with? A: We support most major OEMs at this time. You can read more about it on our OEM page here: https://www.geotab.com/oem-telematics/
    9. Q: Do we have monitoring in place for tracking GPS data availability for each asset in MyGeotab- including uptime percentage, downtime periods, and notifications when data is not available? A: You can use the Watchdog Report to monitor device connectivity. However, it does not show percentages by default, you would need to customize the report for it to show percentages.
    10. Q: Is it possible to enable preview features for a single user in MyGeotab or does it have to be done database-wide? A: Yes, each beta (preview) feature can be toggled on or off for each individual user.
    11. Q: Is there a report that shows maintenance issues for the entire fleet in MyGeotab or do you have to check by individual vehicles? A: In the Reports section, there are several reports that can help you monitor your asset’s health (for example, the Active Faults Report). You can set these reports up as emailed reports or as a dashboard. Please browse through the Reports section in MyGeotab for the reports that best meet your needs.
    12. Q: How long does the battery last in the GO Device? A: The GO Device is connected to the vehicle’s battery and does not have its own internal battery. Therefore, it will last as long as the vehicle’s battery is still working and providing power.
    13. Q: How do you delete an asset rather than archive it in MyGeotab? A: Geotab does not recommend the deletion of an asset because this will remove your ability to see the asset’s data if you need it in the future. But while editing an asset in MyGeotab, there is a button to delete it located in the top right (next to the Archive button).
    14. Q: If there is a Low Battery widget on the Asset Page, does that represent that there is a low battery on that vehicle? A: Yes, if the Low Battery widget is on the Asset Page, then this indicates an alert that the GO Device is reading a low voltage from the vehicle’s battery.
    15. Q: How do we resolve GO Device activation issues? A: Resolving GO Device activation issues depends on the issue. Most often, the GO Device will automatically connect once the vehicle is driven around a little, or after the GO Device is unplugged and plugged back in (if it’s a simple installation). However, please reach out to your Support resource so your specific situation can be further investigated if one of the solutions above did not resolve the issue. If you do not know your support resource, please reach out to us at and we will connect you to your support channel.
    16. Q: If a Partner did the GO Device installation, do I still need to add the device in MyGeotab? A: This depends on your specific Partner. Please reach out to your Partner to find out their specific installation and setup process. If you do not know how to contact your Partner, please reach out to us at and we will connect you to your support channel.
    17. Q: Is there a way to set the default view for the asset list in MyGeotab so that trailers are at the end of the list and vehicles show up at the top on one page? A: No, this is not currently a feature. Please feel free to submit your idea to our Feedback Hub.
    18. Q: What is the best practice for moving a GO Device from one vehicle to a different vehicle in MyGeotab? A: To move a GO Device from one vehicle to another, you will first need to Archive the original vehicle so that the data will be retained and the GO Device serial number will no longer be associated with the original vehicle. Then you can add the GO Device serial number to the new asset in MyGeotab. Please follow the steps in this video tutorial to correctly move a GO device from one vehicle to another.
    19. Q: Is there a way to remove access to an overall category (for example, Safety or Maintenance) in MyGeotab rather than having to remove clearances for each part of the category? A: No, this level of customization is not available at this time.
    20. Q: Does Geotab plan to incorporate Universal Product Code (UPC) codes for scanning GO Devices in and out? A: This is already available with our tool MyInstall. It gives installers the ability to scan the bar code of the GO Device they are installing and all of the changes are then reflected in a report in MyGeotab (called Installation Pending Changed). The Administrator can then go through the report and accept changes which then overwrites the information in MyGeotab.
    21. Q: Does the GO Device have the capability to see if the headlights are turned on or if turn signals are activated, so that pre-trip inspections can be done through MyGeotab? A: Yes and no; the GO Device does get headlight and turn signal data from some vehicles but not from all. If you look at the Maintenance section in MyGeotab, you can see all of the measurements being tracked for your individual vehicles.
    22. Q: Where can I find the locations (on a map) where my driver was speeding in MyGeotab? What if there is a speed limit issue- like when the posted speed limit does not match what is shown in MyGeotab? A: You can find where a driver was speeding on the map in the Trips History section. At the next webinar (Mastering the Basics: Part 2), Cecilia will cover how to activate and customize rules, including speeding rules. Once you activate the speeding rule, the section of a trip where your driver was speeding will actually change color to indicate that on the Trips History map. For more information on road speed in MyGeotab, please consult this article.
    23. Q: Can we remove drivers from MyGeotab? A: Yes, you can delete or archive drivers from MyGeotab just like you can with vehicles and other assets.
    24. Q: What can I do to monitor if a driver is driving too slow in MyGeotab? A: To monitor whether or not a driver is driving too slow in MyGeotab, you can make a rule to track when they are driving under the speed limit. Then you can monitor this in the exceptions report to see when, where and for how long drivers were driving under the speed limit. At the next webinar (Mastering the Basics: Part 2), Cecilia will cover how to activate rules and view the Exceptions report.
    25. Q: Is the information for tracking history in MyGeotab gone after three days? A: No, Geotab keeps data for a period of two years by default. In your MyGeotab database system settings, you can edit the purge period if needed. The functionality we highlighted in the training (“area activity”) only supports a maximum date range of three-days that you can freely select.
    26. Q: If we already have cameras in our vehicles, can we connect them to MyGeotab? A: Whether or not you can connect your existing cameras to MyGeotab depends on the camera type. Fortunately, we are integrated with quite a few camera providers- you can find the full list here.

24. AI for the Road: The Power of Geotab Ace FAQs

19. Air Date: April 1, 2026
20. Hosts: and
21. Recording Link: https://video.geotab.com/watch/gqPKWRohu4F8gqUDWns8Yf

Explore Geotab Ace, the industry’s first Generative AI assistant for fleet management. In this Learning LIVE! session, Marco demonstrates how to use natural language questions to instantly pull complex, actionable insights from your fleet data — saving hours on reporting, accelerating decision-making, and unlocking hidden opportunities for efficiency and safety.

Key Takeaways:

1. How to ask natural language questions to get instant fleet insights
2. Practical use cases for AI-powered fleet analytics
3. How Geotab Ace accelerates reporting and decision-making

FAQs:

1. Q: Is Geotab Ace automatically turned on in MyGeotab? A: Yes, Geotab Ace should now be on by default.
2. Q: Is the Geotab Ace data processed in the United States (US)? Can we choose the location? A: The storage of data follows the Data Security Measures stated in our TOMS Document.
3. Q: Can we create different threads in Geotab Ace? So, for example, we can continuously work on a specific thread for a specific topic. A: Yes, creating multiple threads is possible in Geotab Ace. To start a new thread, click on the blue icon at the top.
4. Q: Is Geotab Ace available in Spanish or any other language? A: Yes, it is available in Spanish. Geotab Ace will respond in the language you have set in your MyGeotab settings; so if you ask in Spanish but MyGeotab is set to English, it will respond in English.
5. Q: How do we report if a response is not correct? How do we provide feedback on what should be the correct answer so Geotab Ace can learn (besides the thumbs down button)? A: When you press the thumbs down button, you are able to add comments into a comment box to let us know what went wrong in more detail.
6. Q: Are there plans for Geotab Ace to evolve into an action-based assistant, such as creating rules or reports directly within MyGeotab A: Yes, action-based features are something you will see in a future version of Geotab Ace.
7. Q: Can I use Geotab Ace for Geotab data cleansing? To find exceptions, add rules, and proactively monitor as examples. A: At this point, Geotab Ace can only consult information and does not have permissions to edit your information. However, we plan to evolve its capabilities in the future.
8. Q: Will Geotab Ace continue to be included in the monthly subscription or will Geotab charge more as its features grow? A: For the time being Geotab Ace is included with your subscription at no additional cost. Geotab has no plans to charge extra for it at this time.
9. Q: I see that Geotab Ace can interact with elements within the database, such as vehicles and zones. If using GO Focus, would these capabilities also extend to searching within video records and captured images? A: Geotab Ace can not search within video recordings and captured images today, but we intend to continue adding additional data points and capabilities in future versions. Stay tuned for the updates!
10. Q: How do you allow Geotab Ace clearance for a user who does not have Administrator access? A: For a user to use Geotab Ace without Administrator access, an Administrator would need to give the user all of the permissions listed in the Geotab Ace User Guide.
11. Q: Can we use Geotab ACE for data quality checks as well? Like to run an analysis to pick up noise and anomalies within the data in the database? A: Yes, you would be able to run data quality checks using Geotab Ace. To do so, ensure your prompt is specific to what you want and if you don’t get the results you want, try to alter your prompt.
12. Q: You mentioned the data won't be shared with 3rd parties. However, once using a different Large Language Model (LLM) like you mentioned on the roadmap, how will the data remain within MyGeotab when using that solution? A: Right now no data is shared while using Geotab Ace. Soon this will change. If a user uses Model Context Protocol (MCP) in another tool, that's up to the user on what solution should be used and what that tool does with their data. Geotab is just providing the connection.