The status of devices in MyGeotab reports is mainly calculated based on the Last Communication Date. Here are the key details about how it works: • Status calculation: A device shows as &quot;OK&quot; if it has communicated within the last 24 hours. If it hasn't communicated for a full day, the system marks it as disconnected. • Failure codes: There is a specific failure called &quot;Telematics device failure: the telematics device has disconnected,&quot; which records the exact timestamp of the disconnection. You can see it under Maintenance &gt; Diagnostics &gt; Failures. • Relation to movement: The device usually communicates when it detects ignition or movement. If the vehicle hasn't moved in over 24 hours and there are no heartbeat events, it will appear as disconnected, even if there is no technical problem. • Visual indicators: In the Watchdog report, devices are highlighted in orange after 3-21 days without connection and in red.

Assets > Device Offline - Timeframe in MyGeotab

The vehicle group and user groups match. I think the answer is the user needs to be an admin or admin sub-clearance. I've tried matching the video security features and the supervisor clearance will not display but the admin clearance will display.

Why is Video Events - Cameras page blank?

Do you still need any help with this one? <a data-id="10763" data-value="User-10763" data-denotation-char="@" href="/user/user-10763" class="text-decoration-none mention">@User-10763</a>

Geotab Video App - phone vs. tablet

Hi, User. The “Video Not Available” error on Geotab GO FOCUS cameras occurs when the system records a rule or event, but the platform is unable to process or receive the media file stored on the camera. The steps are: 1. Check the Rule Settings in MyGeotab Go to Rules and Groups &gt; Rules. Edit the rule that triggered the event (pencil icon). On the Media Upload tab, confirm that the selected option is Video (if it is set to Notification or Photo only, the player will display a black screen). 2. Confirm Hardware Connection and Power Engine Power: GO FOCUS cameras rely on power from the GO device. If the engine was off or in deep sleep mode during the upload attempt, the video will not be transmitted until the vehicle is restarted. Cell Service: If the event occurred in an area with no signal or in a tunnel, the camera cannot upload the clip in real time. The file remains in the internal memory (128 GB) and will be uploaded as soon as the vehicle regains 4G&#x2F;LTE coverage. 3. Device Assignment and IOX Integration Make sure the IOX-CAMERA harness&#x2F;cable or the direct connection to the GO device is not loose. Under Maintenance &gt; Devices, verify that the GO FOCUS appears correctly linked to the serial number of the corresponding GO device. 4. Manual Video Request (Buffer On-Demand) If the automatic event upload failed, you can manually retrieve the video if the cam

Go focus plus - video unavailable

Hello <a data-id="10763" data-value="User-10763" data-denotation-char="@" href="/user/user-10763" class="text-decoration-none mention">@User-10763</a> , Thank you for asking your question in our community. I am sorry to hear you have been running into this issue! I will be happy to help you troubleshoot this. The &quot;high volume of failed video upload&quot; message on the Cameras page is typically a connectivity issue. The GO Focus camera uses its own built-in SIM card for cellular connectivity and uploads footage directly to the cloud. When the vehicle is operating in areas with poor or no cellular signal, uploads will fail and this health status will appear. To answer your specific questions: Will re-calibration help? No — calibration on GO Focus cameras is for the ADAS sensors (accelerometer), not related to video upload connectivity. Re-calibrating won't resolve upload failures. Is it only because of cell coverage? Cellular signal is the most common cause, but it's also worth checking that the camera is powered on and healthy — check the camera's LED status and look for any engine faults in the database that might be affecting power to the device. Will the videos eventually upload? Yes. The camera stores footage locally on its SD card when connectivity is unavailable and will automatically upload it once it returns to an area with sufficient cellular signal. So the footage is not lost — it just needs connectivity to sync. If the camera continues to show failures even in areas with good signal, that would be worth opening a support ticket to investigate further, as it may indicate a deeper issue with the device. Feel free to reach out if you have any other questions — we are here to help. Have a great day! Eishi FUN

Go Focus- High Volume of Failed uploads

I've created a custom rule and enabled the media settings. I have an email notification when the rule is broken and inserted the video event link in the template When i click on the event via the notification and it brings me to the exceptions page, when i click on the exception video option i get a black square that says video unavailable Does anyone know why this is and are there any troubleshooting steps?

A Go Focus sensor camera is showing the message a high volume of failed video upload message on the camera assets page. Anyone aware of troubleshooting? Will re-calibration work? is it only bc of cell coverage? will the videos eventually upload in better cellular area?

On the Assets page how is the Device Offline tab being calculated? I've seen the device offline for hours and for a day+. Is there a fault code associated with being offline or is it movement based? Customers are getting concerned that a lot of their devices are showing as offline when they just didn't move for a day.

We've installed Go Focus Plus cameras, under the Video Events page and then Cameras tab, it is blank, despite the vehicles being under my group. The Video Events page is not blank and the Trips page is not blank. I'm using a custom clearance that has view live video and view recorded video enabled

Has anyone had issues logging into the Geotab video app via a tablet? On an apple phone my driver can move between video app and the drive app dashboards. On an apple ipad pro if the driver tries to go back to the video app from the dashboards they get a message 'your session has expired and you will need to log in again&quot;. The settings on both devices appear to match, any suggestions on what could be the issue?

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Assets > Device Offline - Timeframe in MyGeotab

Why is Video Events - Cameras page blank?

Geotab Video App - phone vs. tablet