Hey Geotab Community, We are working through a data issue with an EV Truck and Geotab. We are working with the Vehicle OEM as well, and if possible we would like to connect Geotab Support with their and our team(s). Overall Issues.The vehicle is using the J1939 protocol using the expected pins and other ELD devices are working. The Geotab device is powered.We are receiving GPS, fault and Geotab device specific data, but no other records or data are captured.  Essentially no data from the EC2 or Vehicle itself.We are working on gathering any related diagnostic data at this time.  Any ideas, thoughts or other related troubleshooting. Thanks,Davidg   

Issue with Geotab receiving data from an EV using the J1939 protocol

Hey Geotab and Community,  I have 2 Geotab go devices each installed into different Class 8 vehicles.  The power, connectivity and GPS signals all seem correct (per the documentation). The Geotabs have been installed in the vehicles for more than a week and the vehicles have been active. I have yet to see the Geotab devices report into the Geotab Assets portal. Any ideas?Thanks!!  

Two Geotab GO devices are not registering in the myGeotab Assets portal.

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Thanks <a href="/user/eishifun" data-id="1044" data-value="EishiFUN" data-denotation-char="@" class="text-decoration-none mention">@EishiFUN</a>​ Much appreciated!!

Hey Eishi,  Thanks for the update and suggestions, I am not familiar with the usual support channels, my impression was this support / community forum was the initial starting place. Which to note has been very very helpful! That said, I would greatly appreciate the help to open a support ticket and some info on how or where I can follow up. Thanks,Davidg

Hey Eishi,  Thanks for the fast reply and information. Reviewing the list we actually use a couple OEM Vehicle vendors not in the current list. In this case we are working with Harbinger Motors integrating with a Harbinger step van. Any information would be greatly appreciated. To note, we are working directly with Harbingers engineering team and can share diagnostics with Geotab if that would be helpful. Also, If possible we'd be happy to connect Harbinger and Geotab into the support conversation. Thanks,Davidg

Hey Geotab Community, We are working through a data issue with an EV Truck and Geotab. We are working with the Vehicle OEM as well, and if possible we would like to connect Geotab Support with their and our team(s). Overall Issues.<ul><li>The vehicle is using the J1939 protocol using the expected pins and other ELD devices are working. <ul><li>The Geotab device is powered.</li></ul></li><li>We are receiving GPS, fault and Geotab device specific data, but no other records or data are captured. Essentially no data from the EC2 or Vehicle itself.</li><li>We are working on gathering any related diagnostic data at this time.</li></ul>  Any ideas, thoughts or other related troubleshooting. Thanks,Davidg

Hey Joy and Cristian, Manually adding the devices into the Geotab platform did the trick. I can now see the Vehicle telemetry reporting in. I am not sure why some devices seem to automatically appear in the Geotab portal and some require the manual addition, but this did work. Thanks again!!Davidg

Hey Joy and Cristian, Thanks for the fast replies. Testing adding the device manually. I wasn't sure which the Geotab system preferred, a manual setup or some automatic mechanism (as many of our devices have automatically populated into our Assets database). I also wasn't sure if the Geotab Internal ID would change from a manual installation to when a vehicle begins reporting (with its VIN). I've added the devices and will update this thread with the results.  Thanks!!

Hey Geotab and Community,  I have 2 Geotab go devices each installed into different Class 8 vehicles. The power, connectivity and GPS signals all seem correct (per the documentation). The Geotabs have been installed in the vehicles for more than a week and the vehicles have been active. I have yet to see the Geotab devices report into the Geotab Assets portal. Any ideas?Thanks!!

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Issue with Geotab receiving data from an EV using the J1939 protocol

Two Geotab GO devices are not registering in the myGeotab Assets portal.