<a data-id="9561" data-value="DRich-9561" data-denotation-char="@" href="/user/drich-9561" class="text-decoration-none mention">@DRich-9561</a> When I add a new asset into MyGeotab database, the odometer field is blank so I have to enter the reading manually. That could be why it's only displaying the odometer reading. Is the harness the correct one for the year model of the F450 &amp; could it possibly be classified as a 'heavy-duty' vehicle given the size (different harness)??? I found this on support page. https:&#x2F;&#x2F;support.geotab.com&#x2F;en-GB&#x2F;harnesses&#x2F;installation&#x2F;doc&#x2F;harness-identify I'm sure they'll publish more info - might pay to submit a feedback form as well 🙂 Goodluck.

Newly installed GO10 device not activating

We installed a GO10 today to demo it and we are running into some issues. . . The available documentation doesn't fit the situation perfectly, so I was hoping someone might have some additional insight. The relevant details&#x2F;variables are below: <ul><li>We installed it directly in a Ford F-450 (no intermediate harness - only Geotab proprietary harness).</li><li>The device's Green LED flashes twice than goes out when it was initially inserted into the OBD2 port.</li><li>With the vehicle's engine running, the device's Green LED continuously flashes rapidly.</li><li>This truck had a GO9 installed that was removed so that we could test the GO10.</li><li>The measurements from the GO9 being installed in the same vehicle shows valid ignition events during recent trips.</li><li>The device status screen shows that the last communication was about 5 hours ago at 10:26AM EST today - it looks like it hit the network for a moment on our first attempt.</li><li>On the Primary Device screen, it shows: &quot;Last Communicated Unknown&quot; just as we'd expect for a device that is not fully activated.</li></ul> We haven't done a cross swap to another vehicle as of yet, but one should be available soon- in the meantime, I figured it wouldn't hurt to reach out to the community to see if anyone has additional insight to share. Thank you!!!

<a data-id="8213" data-value="BPennAU" data-denotation-char="@" href="/user/bpennau" class="text-decoration-none mention">@BPennAU</a> That's a good question! Unfortunately, I wasn't actually there when the initial installation was done, so I'm not sure of the ignition status when it was first installed. Regarding the harness, as far as I know we are using the correct harness - XGS16K2-LD (purchased directly from Geotab). -- I checked to see what logs or measurements might show up- The only item I see, since the GO10 was installed, is a single instance of an odometer log showing the vehicles mileage. There seems to be a very limited amount of information regarding the GO10 available, on the Geotab site and elsewhere. . . Knowing that I'm going to have to support these new devices, I hope that more information gets published for them soon. Thanks!

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Newly installed GO10 device not activating