You would need to search the device by serial number in MyAdmin- (Devices &gt; Device Management) - IF the device is able to read and automatically associate with the vehicle it is installed in, the VIN will show in the results. If your MyAdmin view doesn't already have a VIN column header showing, then you can click &quot;Customize View&quot; on the upper right and make sure VIN is checked off and the column will display. Hope this helps! Thanks!

Asset identification

Hi <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> Maybe this will help: https:&#x2F;&#x2F;support.geotab.com&#x2F;go-devices&#x2F;doc&#x2F;go-anywhere-plus

GO Anywhere Plus battery charge

Hi <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> , great question thank you for asking it here in our community! The Geotab Data Connector officially supports the following tools: Microsoft Power BI, Microsoft Excel (via Get Data&#x2F;Power Query), and Tableau. Looker Studio is not on the officially supported list. That said, the connector uses an OData connection, so it may technically work with other tools that support OData — but those tools haven't been officially tested and wouldn't be eligible for support if you run into issues. For full details, the Geotab Data Connector documentation (https:&#x2F;&#x2F;support.geotab.com&#x2F;help&#x2F;mygeotab&#x2F;industry-and-advanced-features&#x2F;geotab-data-connector&#x2F;geotab-data-connector) has a complete breakdown of supported tools and how to connect them. Feel free to reach out if you have any other questions. We are here to help. Have a great day! Eishi FUN

Geotab data connector

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Your comment was very helpful; thank you.

Type of harness used to install GO9 in Mercedes Benz Sprinter 2026 units

<a data-id="1546" data-value="ssartor" data-denotation-char="@" href="/user/ssartor" class="text-decoration-none mention">@ssartor</a> thank you

Export MyGeotab data to Power BI

Hey <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> , Great question! Thank you for asking it in our community. There are a few common reasons why a GO device may fail to read the VIN from a vehicle's computer. I used an AI tool to help compile this answer, so please let me know if anything needs clarification. The GO device reads the VIN by querying the engine ECU over the CAN bus. Whether this succeeds depends on how the vehicle manufacturer implemented that part of the ECU firmware. The most common reasons it fails are: - VIN not programmed in the engine ECU — especially after an ECM replacement, the VIN sometimes needs to be manually re-entered using manufacturer diagnostic software and is often skipped - The ECU returns a manufacturer-internal ID instead of the ISO VIN — some manufacturers store an internal build or calibration number in the VIN register rather than the standard 17-character VIN - ECU security lockout — newer ECU firmware versions on some makes require an authenticated diagnostic session before exposing the VIN. Without it, the ECU ignores the request entirely - CAN bus connection issue — if the device is operating in two-wire mode or is connected to the wrong CAN segment, it has no path to the engine ECU It is also possible a loose installation is causing this issue. its hard to say without looking the specific case but I hope this helps give you some things to look into. If the engine VIN cannot be read automatically, the most reliable workaround is to enter it manually in the device settings in MyGeotab. Please let us know if you have any follow-up questions - happy to help! Have a great day! Eishi FUN

¿Why do some GO9 devices not automatically decode the VIN?

Is it only possible to upgrade advanced IOX via SDK Runner?

Hello, In the assets section, there is a subsection that displays the total number of assets that are not communicating. As for creating a notification or alert to detect when a GO device stops communicating, I am not sure if that is possible.

Is it possible to create a notification when a GO device loses communication?

Hi team, Can the Geotab data connector be used with Looker Studio, or only with Power BI?

Hello, you can use the messaging section, select the driver, and send them a message.

How can I send custom Notifications to a specific user in the Drive app?

Hi team, Could you help me with a question about the GO Anywhere Plus device? How long does the battery charge last?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> thank you

¿How can I export telematics data from MyGeotab directly to Microsoft Power BI?

page-user page-user-gus_rubio10 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

Hi team, good morning. I have a GO9 device installed and communicating, but it hasn't been registered in any database. Is there a way to see which VIN the device is installed in using MyAdmin?

To install a GO9 device in a 2026 Mercedes-Benz Sprinter, the HRN-CM24Y1 HRN-CP04A2 harness is required, or it can be installed via the OBD port using the HRN-GS16K22.

I have identified some cases of GO devices that fail to detect the vehicle's VIN from the vehicle's computer. What is the reason for this?

Attività recenti

Asset identification

GO Anywhere Plus battery charge

Geotab data connector