We're so excited to welcome you to the new Geotab Community! After months of planning and preparation, we've officially migrated to a brand new platform fully integrated with the Geotab Support Site — and we think you're going to love it. 💙 Whether you're a long-time Community member or finding us for the first time, here's everything you need to know to get settled in. One home for everything The biggest change you'll notice is that the Geotab Community is no longer a standalone destination. We're now part of the Geotab Support Site, which means Community discussions, Help articles, and Academy learning content are all accessible from one place. No more bouncing between tabs to find what you need — it's all right here. You might notice that some of our Knowledg Articles still take you to the old URLs but without any of the old Community features — that's only temporary as we migrate them into the Help articles section of this site. Logging in Most of you can log in using your existing MyGeotab or MyAdmin database credentials. Even better — if you visit the Community directly from MyGeotab or MyAdmin, you'll be logged in automatically. No extra steps required. If you run into any trouble logging in, please reach out to us at community@geotab.com and we'll help you get sorted. Your username may look a little different To avoid duplicate usernames across the new platform, the system automatically generated unique usernames for all migrated accounts during the migration. If your username isn't quite right, you can update it anytime in your profile settings — it only takes a second. Smarter search Finding answers just got a whole lot easier. The new Community features AI-powered search that understands natural language questions, so you can ask things the way you'd actually say them and get to the right answer faster. When searching from the Community homepage, you can choose to search just our Community questions or from all resources on the Support Site by selecting the Community, Academy or AI Answers filters from the left-side dropdown in the search bar. <a href="https://support.geotab.com/community/all-posts" target="_blank">AI post categorization</a> Not sure which category your question belongs in? Don't worry about it — when you post a question, our AI will automatically categorize it under the correct topic based on your title and content. One less thing to think about. <a href="https://support.geotab.com/community/webinars" target="_blank">Watch past Community webinars</a> Missed a Learning LIVE! session or want to revisit a past Road Ahead webinar? You can now browse and watch our most recent Community webinars directly from the homepage. No searching required. <a href="https://support.geotab.com/community/perks-program" target="_blank">Leaderboard and perks</a> Your contributions here matter — and we want to recognize them. The Community Leaderboard highlights our top contributors each quarter, and active members are rewarded through our perks program. Jump in, share your knowledge, and see where you land. What about the Feedback Hub? The Feedback Hub from the old Community has been retired. In its place, you'll find a new Feedback Form right here on the Support Site — a streamlined way to share your ideas and suggestions with our Product team. Additionally, if you want to be more hands-on in the product development process we encourage you to join our Product Research Program by filling out <a href="https://geotabinc.qualtrics.com/jfe/form/SV_8IgHxCPf6SrXhKm" target="_blank">this form</a>. A note on migrated content We carried over active user accounts and a selection of high-value forum posts from the old Community. If you're looking for a specific post and can't find it, it's possible it wasn't included in the migration — feel free to reach out to us at community@geotab.com and we'll do our best to help. We're here if you need us This is a big change, and we know it might take a little getting used to. If you have questions, run into any issues, or just want to share your first impressions, we'd love to hear from you — drop a reply below or reach out to the Community team at community@geotab.com. Welcome to your new home. We're glad you're here. — The Geotab Community Team

Welcome to the new Geotab Community — here's everything you need to know

Did you miss last week's live webinar Setting Up MyGeotab for ELD Compliance with @JoyB-1751​ ? No worries - you can find a copy of the webinar on the Geotab Community Events page! Joy and @EishiFUN​ were able to answer a lot of the questions that came in live, but we ran out of time so here's a list of the remaining questions that Joy and Eishi will answer throughout the week:If a non-sleeper berth rule set is chosen, can the driver still log sleeper berth but still get the violation alerts? I ask because if the sleeper berth (SB) rule set is chosen, the driver does not get alerts because GT is calculating any over 2-hour off duty/SB entries.Can we use the ELD Settings Validator for non-commercial drivers?For Mexico, is there already a set of rules that can be applied?Can you give an example of why a driver would need access to shared data in the Driver tab?What can I do if I do not want my drivers to have access to other drivers' information?Do all users have access to the ELD Settings Validator?We are getting a lot of unassigned logs when they are moved within the yard. Is there a way to reduce these logs? What happens if I keep yard move on? Will that reduce the number of logs inside the yard? If you have any additional questions, please ask them below! And stay tuned for the next Geotab Community event.

Setting Up MyGeotab for ELD Compliance

One of Geotab's product training experts @ElenaIon-1114​ created this 12-minute video diving into the creation of a dynamic dashboard. The same process can be used to create other dynamic dashboards in your database that will save you time day-in and day-out once built. Watch the video, get inspired, and if you run into any questions or speed bumps while creating your own dashboards, comment below so we can help you out 😁  &gt;&gt;&gt; How to Create Dynamic and Interactive Dashboards &lt;&lt;&lt;

How to create dynamic and interactive reports and dashboards

The Geotab GO Recycle Program provides an eco-friendly way for customers and partners to dispose of their Geotab products and accessories. Now we've made it even easier to do the right thing for the planet - just print the prepaid FedEx label from our website and apply it to your box or envelope for free shipping to one of our R2-certified recycling centers. Available in the U.S. and Canada (excl. U.S. Territories). Together, we can create a more sustainable future. To learn more, visit geotab.com/go-recycling/ 

Geotab GO Recycle Program

Verizon is sunsetting their 3G CDMA devices on December, 31 2022. All 3G devices that have not been upgraded prior to this date will lose connectivity. Find out how to update your devices here. Contact your Geotab Partner or visit the Verizon News Centre for more information.

Final notice - Verizon 3G CDMA sunset

To better support their 4G LTE and 5G networks, Verizon is phasing out (sunsetting) their 3G networks. Geotab GO devices operating on Verizon's 3G network will lose connectivity if not upgraded prior to the December 31, 2022 sunset date. Click here to find out how to upgrade or contact your reseller/partner.Visit Verizon News Centre for more information on the announcement.

Act now! Stay ahead of the Verizon 3G CDMA sunset

To better support their 4G LTE and 5G networks, wireless carriers are phasing out (sunsetting) their 3G networks. Geotab GO devices operating on Verizon's 3G network will lose connectivity if not upgraded prior to the December 31, 2022 sunset date. Click here to find out how to upgrade or contact your reseller/partner.Visit Verizon News Centre for more information on the announcement.

Act now! Stay ahead of the 3G sunset

The MyGeotab Map and Trips product team is interested in speaking with customers from companies operating railcars, stationary or off-road assets, as we are trying to understand your business and experience better.We invite you to attend a brief session with our Product Team to discuss your thoughts. Please fill out the participation interest form to get started!

Help us improve locomotive mapping in MyGeotab

We're pleased to announce that the Geotab Drive mobile app, along with our current GO device offerings, have now successfully completed the Canadian ELD certification process through CSA Group, an accredited third-party certification body. This includes the GO7, GO8, GO9, and GO9+ devices in conjunction with the Geotab Drive mobile app for both Android and iOS devices. In addition, all certified Geotab ELD devices and apps offer the option for variable day start time, not just midnight, a key differentiator for ELD users. For additional information, please refer to the following documents:<ul><li><a href="https://drive.google.com/file/d/1Lqk5zDRA5S18R3T6MBEkAHd1dSsO_Gvo/view?j=261431&amp;sfmc_sub=214828846&amp;l=255_HTML&amp;u=10883657&amp;mid=514004470&amp;jb=1&amp;sfmc_id=" target="_blank">Guide to Canadian ELD mandate</a></li><li><a href="https://docs.google.com/document/d/10eS4R80aSCQF8grPCyyCvsNVztAwLrPFofaYfC60CBY/edit?j=261431&amp;sfmc_sub=214828846&amp;l=255_HTML&amp;u=10883658&amp;mid=514004470&amp;jb=1&amp;sfmc_id=" target="_blank">Geotab Drive - Compliance and Implementation Guide</a></li><li><a href="https://www.geotab.com/blog/canadian-eld-certification/" target="_blank">Blog</a></li></ul>

Geotab obtains Canadian ELD certification

To better support their 4G LTE and 5G networks, wireless carriers are phasing out (sunsetting) their 3G networks. Geotab GO devices operating on Verizon's 3G network will lose connectivity if not upgraded prior to the December 31, 2022 sunset date. Please click here to find out how to upgrade or contact your reseller/partner.Visit Verizon News Centre for more information on this announcement.

We would love to know more about your experiences using MyAdmin in terms of navigation, flexibility, and features. With your feedback, we'll gain valuable insights to help us drive improvements that matter most to you. Please take a quick moment to complete this short survey.

Attention Geotab Business Partners

To better support their 4G LTE and 5G networks, wireless carriers are phasing out (sunsetting) their 3G networks. Geotab GO devices operating on AT&amp;T's 3G networks will lose connectivity if not upgraded prior to the February 22, 2022 sunset date.Find out how to get ready here.

Apologies for the late announcement on this topic as it was recently uncovered within our development team. As of MyGeotab release 5.7.2103, the JSON Serializer responsible for parsing API calls has changed to no longer allow single quote (') usage within the call parameters. Integrators should now solely use double quotes (") for this purpose. The expected error result for single quote usage can be found in this post in the Integrator's Hub.The new Serializer logic only accepts property names and string values in double quotes because that format is required by the RFC8259 specification and is the only format considered to be valid JSON.For any questions, please visit this same post within the Integrator's Hub to connect with our SDK experts.

JSON Serializer Change in 5.7.2103

It's the moment we've all been waiting for... the official breakdown of what's new in the MyGeotab and Geotab Drive 2102 update! Join Anthony Roberts, Customer Success Team Lead, and Kyle Dodsworth, Solutions Specialist, Team Lead, Geotab Community favorite, as they discuss how these updates will effect and ideally enhance your business operations. Sign up here to guarantee you stay up-to-date on the latest new release features.

Wildcard Wednesday: MyGeotab and Geotab Drive 2102 Update

In partnership with Together for Safer Roads (TSR), Geotab is challenging its customers to reduce their speed during the UN Global Road Safety Week (May 17-23, 2021), and beyond. Participate in the Road Safety Week Challenge by taking the pledge and watching this video to learn three simple habits for safer driving.

Geotab and TSR Global Road Safety Week Challenge

page-user page-user-genevieve-bouchard-1051 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

["administrators"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

The exclusive spot for members of the Geotab Community Insiders Program - users who stand out for their willingness to help others and the Geotab Community mission.

Insiders Group

administrators

We appreciate you following up <a href="/user/ivan-allegre-9898" data-id="9898" data-value="IvanAllegreMM-9898" data-denotation-char="@" class="text-decoration-none mention">@IvanAllegreMM-9898</a>​ ! Your answer might help a future user and that's with this Community is all about 💙

GO FOCUS PLUS Video events not available, shown as "Video Upload Pending"

Hello, can you help me find out what type of OBD port and harness corresponds to this vehicle: MERCEDES BENZ, SPRINTER CHASSIS CAB, 2025, VIN W1X4K2HZXSN342801

To get total visibility of all driver annotations without clicking into each duty status field, you can use the <a href="https://marketplace.geotab.com/solutions/hos-driver-summary/?utm_campaign=com_com_gb_null&amp;utm_medium=content&amp;utm_source=internal_community" target="_blank">HOS Driver Summary add-in from the Geotab Marketplace</a>. This free add-in provides a consolidated view of driver annotations. Please let me know if this resolves your problem or if you still need support! Have a great weekend,Gen

Total visibility of annotation in MyGeotab

Hey <a href="/user/marco-ciceri-8691" data-id="8691" data-value="mcice-8691" data-denotation-char="@" class="text-decoration-none mention">@mcice-8691</a>​ , I'll double check with our EV Team, but I believe we will need to know the specific Makes, Models and Years of the trucks to be able to accurately answer that question. Do you know any Makes/Models/Years or in general would you like to know if we offer this data for any N3 electric trucks?  Best,Gen Salut <a href="/user/marco-ciceri-8691" data-id="8691" data-value="mcice-8691" data-denotation-char="@" class="text-decoration-none mention">@mcice-8691</a>​, Je vais vérifier auprès de notre équipe dédiée aux véhicules électriques, mais il me semble que nous aurons besoin de connaître la marque, le modèle et l'année exacts des camions pour pouvoir répondre précisément à ta question. Connais-tu des informations sur la marque, le modèle et l'année ? Ou bien, plus généralement, aimerais-tu savoir si nous proposons ces données pour les camions électriques N3 ? Au fait, notre communauté est principalement anglophone pour le moment. J'ai donc utilisé Google Traduction pour te faciliter la tâche et j'ai ajouté une version anglaise de ta question au cas où d'autres utilisateurs souhaiteraient partager leur expérience. Cordialement,Gen

Battery and related information for electric TRUCK vehicles / Informazioni sulla batteria e relative informazioni per veicoli TRUCK elettrici

Hey <a href="/user/edgar-chantes-1748" data-id="1748" data-value="EChan-1748" data-denotation-char="@" class="text-decoration-none mention">@EChan-1748</a>​ ! Happy to help you out! According to the <a href="https://support.geotab.com/en-GB/harnesses/installation/doc/harness-cheat?utm_campaign=com_com_gb_null&amp;utm_medium=content&amp;utm_source=internal_community" target="_blank">Harness Cheat Sheet</a>, Mercedes Benz Sprinters from 2019+ should use the OBDII port if available and a HRN-GS16K22-A in the OBD port. If not available, there is a PSM connection option but it doesn't provide the fault data or EV data and is a more complicated install. That being said, when I looked up your specific VIN in our <a href="https://www.geotab.com/harness-lookup/?utm_campaign=com_com_gb_null&amp;utm_medium=content&amp;utm_source=internal_community" target="_blank">Harness Lookup Tool</a> it didn't show up, so you can also leverage <a href="https://docs.google.com/spreadsheets/d/1jmXo8LlyoMjNCGi8V9a42le6WODAgRWnpYMb_z5BUZI/edit?usp=sharing" target="_blank">this template</a> and email vincheck@geotab.com to be 100% sure before making any purchases. Please let me know if you have any other questions! Warm regards,Gen

Hi Ray! You can find multiple methods for sending the reset password link in this knowledge article: <a href="https://community.geotab.com/s/article/How-to-reset-the-password-of-a-MyGeotab-user-profile" target="_blank">How to reset the password of a MyGeotab user profile</a>  The article above covers several methods for doing this based on your situation and the user/driver. The password reset link is only valid for one hour after it has been sent, so you'll likely need to redo these steps if you already tried and were hoping to have the same email from earlier resent. There are two sections at the bottom of the article "Why am I not receiving a password reset email" and "Important to Know" that are very useful if you're having trouble with this. If that doesn't work, please reach back out to us! Best of luck,Gen

how to resend the MyGeotab password link

Hey Ivan! Great questions and I'm glad to hear your swerved to safety but definitely important for all of us to know why it didn't automatically trigger so I'm going to tag in our GO Focus expert- the brilliant <a href="/user/jaime-lox-1754" data-id="1754" data-value="jlox-1754" data-denotation-char="@" class="text-decoration-none mention">@jlox-1754</a>​ - to see if he can shed some light. It's Friday afternoon so he might not respond until next week though so please be patient with us! If you have any other questions or experiences to add, please do so Jaime has even more context to work with. Have a wonderful weekend! Warm regards,Gen

Questions about "Near Collision" G-Force parameters and automatic detection (GO Focus Plus/Pro)

Hey <a href="/user/cherie-rondeau-10621" data-id="10621" data-value="CRond-10621" data-denotation-char="@" class="text-decoration-none mention">@CRond-10621</a>​ ! Welcome to the Geotab Community! I see you asked your question under the "Developer discussions" topic so just wanted to double check before we get you an answer: Are you looking for a way to do this through the SDK or in the MyGeotab UI? Warm regards,Gen

You're very welcome!  It's not on the roadmap as of today, but you can always leave feedback in our <a href="https://community.geotab.com/s/feedback-hub?language=en_US" target="_blank">Feedback Hub</a> and that might change one of these days 😊

Recent Activity

Welcome to the new Geotab Community — here's everything you need to know

Setting Up MyGeotab for ELD Compliance

How to create dynamic and interactive reports and dashboards