Good morning. I have a GEOTAB device that is pulling up blank when I search for it. I tried driver name, unit number and GEOTAB serial number but nothing comes up. It had been reporting recently but now nothing. Doesn't even show as offline, just blank as if it was never installed.  Update .... There is another unit that has now disappeared from our GEOTAB site. I was looking at it earlier today but now, it too has disappeared. Is there a glitch with the site?

Unit no longer showing in GEOTAB

Yesterday we took a GEOTAB device out of a unit going to auction and placed it into another unit. I did the swap function on the site and it worked. The tech installed the device in the new vehicle and took it on a road test. It did report and show the drive route successfully. However once the unit showed as back in our shop, it promptly disappeared. I could no longer see it with either the old or new unit number, nor could I see it using the GEOTAB device serial number. 

Geotab device disappeared after a successful swap and road test.

We run, seasonally a large rental fleet, plus on occasion, have to sell or auction a unit so we remove the GEOTAB devices and intend to re-use them. We usually remove  them on the settings page but have difficulty re-using that device for another unit. What are we doing wrong. Is there a process for when removing a device from a unit and then later on, installing it in a new vehicle?

Re-used GEOTAB devices

We already use your scheduler for booking by date and mileage but also have a rental fleet that we wish to schedule based on oil life remaining

When will there be a scheduler to book servicing by oil life remaining in MyGeotab

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Good morning. I have a GEOTAB device that is pulling up blank when I search for it. I tried driver name, unit number and GEOTAB serial number but nothing comes up. It had been reporting recently but now nothing. Doesn't even show as offline, just blank as if it was never installed.  Update .... There is another unit that has now disappeared from our GEOTAB site. I was looking at it earlier today but now, it too has disappeared. Is there a glitch with the site?

Yes, the ones that were removed via the settings page. So these ones are junk now?

I forgot to add that after this happened, I did try to set it up as a new asset but it would not save, which usually means it is already in the system. Though I cannot find it.

Yesterday we took a GEOTAB device out of a unit going to auction and placed it into another unit. I did the swap function on the site and it worked. The tech installed the device in the new vehicle and took it on a road test. It did report and show the drive route successfully. However once the unit showed as back in our shop, it promptly disappeared. I could no longer see it with either the old or new unit number, nor could I see it using the GEOTAB device serial number.

Good afternoon, and thank you for your response. I was able to use the workaround you sent and if I did it correctly, should start seeing notifications shortly. Thank you

Thank you for your response. I will choose archive going forward when removing devices from a unit. However, for the units that I removed through the settings page, how do I regain those devices?

We run, seasonally a large rental fleet, plus on occasion, have to sell or auction a unit so we remove the GEOTAB devices and intend to re-use them. We usually remove them on the settings page but have difficulty re-using that device for another unit. What are we doing wrong. Is there a process for when removing a device from a unit and then later on, installing it in a new vehicle?

We already use your scheduler for booking by date and mileage but also have a rental fleet that we wish to schedule based on oil life remaining

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Unit no longer showing in GEOTAB

Geotab device disappeared after a successful swap and road test.

Re-used GEOTAB devices