Work requests

Manage pending maintenance items using work requests.

The Requests tab of the Work Order Management feature displays all pending maintenance items. These include scheduled maintenance, data insights (predictive maintenance), and manually reported defects.

The Requests tab is also where you can create new requests for unexpected repairs in your fleet.

Work request management

Organize your maintenance queue by grouping related tasks into orders, snoozing non-urgent items, or removing invalid requests.

The Requests tab of the Work Order Management page allows you to manage your requests in one place.

You can perform the following actions with your requests:

  • + Work Order: Groups selected requests by asset and creates a new Work Order for each asset.

  • Skip: Automatically creates a Work Order, assigns it to you, and immediately closes it with a status of Canceled. You must add a note explaining why the work was skipped.

  • Snooze: Removes the request from the list temporarily. You can set it to reappear in 1, 7, or 30 days.

  • Complete: Used to Quick Complete requests.

Creating work requests manually

Learn how to capture unexpected breakdowns or ad-hoc repairs by logging issues that fall outside your regular schedules.

  1. Navigate to Maintenance > Work Order Management in the main menu.
  2. Click on the Requests tab.
  3. Click + Work Request.
  4. Add the required information for the request:
    1. Add the asset to which the maintenance applies.
    2. Add the defect associated with the maintenance.
    3. Select a severity level from the dropdown list.
      Note: Selecting Dynamic will allow the severity of the request to progress from Low to High as it gets closer to the maintenance due condition.
  5. Select a due date for the maintenance:
    • Indicate a calendar date using the Due on date field to set a firm deadline.
    • Indicate a threshold using the Service due (in kilometers) field to indicate the distance the asset can travel before the maintenance becomes due.
    • Indicate a threshold using the Service due (in engine hours) field to indicate the engine hours the asset can log before the maintenance becomes due.
  6. Enter a Description of the issue.
  7. Click Add.
    The work request form showing available fields for your request.
Your new work request will now appear under the Requests tab of the Work Order Management page.

Quick completing work requests

Learn how to save time on routine checks by instantly closing requests and resetting maintenance schedules without generating a full work order.

  1. Navigate to Maintenance > Work Order Management in the main menu.
  2. Click the Requests tab.
  3. Select the Work Requests you want to complete.
  4. Click Complete.
  5. Enter the date completed.
  6. Enter the Odometer and Engine Hours.
    Note: If you leave these fields blank, the system attempts to pull the values from the asset's data on the completion date.
  7. Click Complete Order. This marks the request as done and resets the associated maintenance schedule.
You can view completed work orders by setting the Status filter on the Orders tab to Completed.

Completing work requests in bulk

Learn how to complete multiple work requests at once to save time.

The Requests tab features the ability to multi-select and then complete multiple requests at the same time. Doing this can save time to reset your scheduled maintenance.
  1. Navigate to Maintenance > Work Order Management in the main menu.
  2. Click the Requests tab.
  3. Select the work requests you want to complete using the checkbox to the left of each asset.
  4. Click Complete.
  5. For each selected request:
    1. Enter the date completed.
    2. Enter the Odometer and Engine Hours.
      Note: If you leave these fields blank, the system attempts to pull the values from the asset's data on the completion date.
  6. Click Complete Order.
Note: If any asset has multiple requests, MyGeotab automatically groups them together into a single work order. You can adjust the date completion if needed.

Automated work requests

You can use rules to automatically generate work requests based on specific fleet conditions.

While standard maintenance schedules rely on time or distance intervals, rules allow you to set custom thresholds for real-time vehicle behavior. You can add rules that will trigger for events like harsh driving, entering specific zones, or idling for a set period of time. This allows you to automatically generate work requests when a vehicle breaks a rule.

Learn more about creating work requests rules.