Exceptions

Exceptions are the data points generated by activity that breaks or triggers your rules.

By collecting exception data points, exception reports provide a summary of vehicle and driving behavior in your fleet. They can help you monitor compliance, identify areas for coaching, and improve overall fleet safety and efficiency.

You can generate exception reports on the Exceptions page. The page lists your exceptions and gives you the option to sort them by Asset or by Drivers. The page includes these key data points:

  • Incident count: The number of times a rule was triggered. Each instance where the conditions of the rule were met increases the count.

  • Address information: For exceptions related to distance, the address closest to the vehicle’s location at the start of the exception is shown.

  • Duration and distance: Each incident records its own duration and distance, allowing you to see the full extent of the exception.

If you have cameras paired with vehicles in your fleet, you can view videos of your exceptions using the Video recordings button on the Exceptions page.

You can also download your exception reports using the Reports dropdown menu at the top of the page.

The Exceptions page, showing a list of rules that have generated exception data in the specified time period.

Exception considerations

Learn more about key details that affect your exception reporting.

The following are key points to keep in mind when using the Exceptions feature in MyGeotab.

  • Exception records in MyGeotab preserve the timezone of the device that produced the exception. For example:

    • If a user in Toronto (ET/UTC-5) runs a report that includes exceptions from Device A in the UK (UTC) and Device B in China (CST/UST+8) for the date January 1, the report will show data for Device A from January 1, 00:00 to January 2, 00:00 (UTC) and Device B from January 1, 00:00 to January 2, 00:00 (UTC+8)

    • If a user selects the date range Yesterday, the data will display the data for each device from 00:00 to 23:59:59 the previous day in the time zone applicable to each device in the report.
      Note: The Timezone in built-in reports displays the time zone of the requester or user's time zone.

  • When using custom reports, users can access the Timezone column in the hidden data sheet to view data time zones.

  • Historical data for exceptions is pre-aggregated, in order to reduce the amount of real-time processing required to load data.

  • The following relative date ranges exclude the current day (today) by default:

    • This week

    • Last week

    • This month

    • Last month

Viewing exceptions

Learn how to view detailed exception data in MyGeotab.

  1. Navigate to Groups & Rules > Exceptions in the main menu.
  2. Under Filters:
    1. Select the Groups you want to include.
    2. Select the Rules that produce the exceptions you want to view.
    3. Select a date range for your data.
    4. Select whether you want to include dismissed exceptions.
    5. Select whether you want to view your report by Asset or Driver.
    6. Select the Assets or Drivers you want to view exceptions for.
    This opens a list of assets with exceptions produced by that rule.
  3. Click Apply.
  4. Select the rule that produced the exception from the list.

    This opens a detailed list of all exceptions produced by that rule for that asset.

    The Exceptions page, showing a list of rules that have generated exception data in the specified time period.

  5. Select your desired asset from the list.
  6. Select an exception from the list to open the Exception overview page.
    The Exception overview page, showing detailed data, such as time and location, about a specific exception.
The Exception overview page shows a detailed record of the exception, including the vehicle, its drivers, and the date, time, location, and duration of the exception. You can add comments or link related documents to the record using the available fields.

Viewing exception reports

Learn how to view and download exception reports in MyGeotab.

  1. Navigate to Groups & Rules > Exceptions in the main menu.
  2. Under Filters:
    1. Select the Groups you want to include.
    2. Select the Rules that produce the exceptions you want to view.
    3. Select a date range for your data.
    4. Select whether you want to include dismissed exceptions.
    5. Select whether you want to view your report by Asset or Driver.
    6. Select the Assets or Drivers you want to view exceptions for.
  3. Filter your data using the options available at the top of the page, including groups, rules, date, and assets.
  4. Open the Filters panel to select whether or not you want to include archived data in your report and click Apply.
  5. Download your report by selecting Reports at the top of the page. You can choose to download a Summary report or a Details report.
You can access your prepared reports at any time by navigating to Reports > My Reports in the main menu.