Camera Health

The Camera Health tool keeps an automatic eye on all the cameras in your vehicles that are connected to MyGeotab.

The Camera Health tool monitors camera behavior during trips to identify devices that are behaving as expected, need attention, or not working. The system runs the health check once per day and analyzes the most recent trip behavior to provide you with up-to-date, actionable insights.

You can access the Camera Health tool by navigating to the Assets page in the main menu and selecting the Cameras tab.

Camera Health eligibility requirements

This feature is compatible with all cameras with native integration, including:

  • GO Focus

  • GO Focus Plus

  • Lytx Surfsight

  • Xirgo

Camera health statuses

Camera health statuses provide quick insight into your cameras' functionality.

The health status for each camera is displayed in the Camera health column on the Cameras tab of the Assets page. There are four possible health statuses:

  • Healthy: The camera is working normally.

  • Unstable: The camera is working but needs attention due to potential problems. This can include issues such as:

    • Blocked lenses

    • Open SD card covers

    • Slow connection times at the start of trips

    • Going offline during trips

    • Low video retrieval success rate

  • Unhealthy: The camera is not recording some or all footage. This could be due to hardware malfunctions or platform errors.

  • Not working: The camera is consistently offline, incorrectly paired, or all video upload attempts have failed across recent trips.

Cameras associated with devices that have not yet completed a trip display a Pending status in the Camera health column, indicating that there is no data to determine a health status yet. The health status will automatically update overnight once the first completed trip is processed

You can view details about your cameras’ health in the Cameras report, under the Camera Health and Health Details columns. You can access the report under the Reports dropdown at the top of the page.

What is the difference between camera status and camera health status?

The camera status is a connectivity status. It tells users the current connected state of the camera, whether it is online, offline or on standby.

The camera health status tells users if the device is working as expected and able to upload videos to MyGeotab. If a device isn't performing the way it should, the camera health status indicates what the issue is, and what actions can be performed to bring the camera back to working order.

Viewing recommended camera health actions

Depending on the camera health status associated with your device, different actions may be recommended to solve potential problems.

  1. Navigate to the Assets page in the main menu.
  2. Navigate to the Cameras tab.
  3. Locate the device you want to view.
  4. Click the health status listed in the Cameras health column to open additional information about the problem.
  5. Review the recommended actions listed.
You can access quick explanations for each camera status by hovering over the Info icon at the top of the column.

Camera health notifications

You can set up notifications to receive alerts about your camera health statuses using rules.

To create a rule that triggers when a camera health status changes, follow the steps to add a new rule and use the following condition:

ConditionAdvanced Conditions Editor
Status Data Diagnostic "Video device health (0. HEALTHY, 1. UNSTABLE, 2. UNHEALTHY, 3. NOT_WORKING)" > 0
IsValueMoreThan[value=0](
    FilterStatusDataByDiagnostic[diagnostic=aOzdYMcJkw06ft9g4uXvpIA]
)

To set up notifications for a rule, see Rule notifications.