Support Document

PLEASE NOTE: The Next Gen GO Anywhere is currently in beta and this document is subject to change.

Product overview

The Next Gen GO Anywhere is a dependable tracking solution for non-powered and operational assets. Its rugged, "deploy once" design features an industry-leading 10-year battery life to minimize operational costs while improving asset visibility and security.

The device provides hourly location updates and high-frequency tracking for theft recovery. It is ideal for tracking high-value cargo, non-powered, and other site-based operational equipment.

Getting started

Quick start guide

Refer to the Next Gen GO Anywhere Quick Start Guide for installation information such as how to activate the GO Anywhere, what the LEDs mean, where to verify activation, and how to get started with the device.

Device functionality

GO Anywhere can operate in two modes of operation:

1. Standard reporting
2. High frequency mode

Standard reporting

This is the default device mode. In this mode, GO Anywhere provides regular, hourly updates of the asset's location. This mode is best for assets where long battery life is a priority and a consistent, hourly check-in is sufficient for operational needs.

In this mode, the device is configured to report a location update every hour.

*NOTE: Due to network bandwidth considerations, the device may update up to 15 minutes ahead of the hour.

High frequency mode

GO Anywhere also has a High Frequency Mode to give you more up-to-date visibility into your asset’s location. When enabled, this feature increases the update frequency to every 15 minutes while an asset is moving.

While enabled, this feature results in a significant impact on battery life. As a result, this feature is automatically disabled after 72 hours.

To enable this feature in MyGeotab:

1. Navigate to Assets in the ​​main menu.
2. Select the asset you want to update to open the Asset Details page.
3. Click Asset options > High Frequency Mode.

4. A popup is displayed, providing important context about this setting.

4. Review the information, then click Turn on to enable High Frequency Mode.

! IMPORTANT: Once enabled, the 15-minute update frequency does not apply until the next time the device connects to MyGeotab.

Battery insights

MyGeotab provides battery insights about your GO Anywhere: both the device’s State of Charge (SOC) and Estimated Life Remaining.

1. State of Charge (%): Calculated based on energy utilization onboard the device for operations such as GPS location and cellular upload.
2. Estimated Life Remaining (Days, Months, Years): Calculated based on the average battery usage of each GO Anywhere device over a period of 31 days. Important notes about estimated life remaining:
3. 1. Changes in device operation or environmental factors can affect estimations.
   2. If there is insufficient data for a given device, Geotab will estimate remaining battery life based on an average of utilization of all devices.
   3. Currently Unavailable is a temporary status which will typically resolve within three days of a device being added to MyGeotab, as Geotab’s data pipelines discover new devices.

Support and troubleshooting

You can manually initiate a health check that forces the GO Anywhere to perform a set of diagnostics and upload results to MyGeotab. To perform a manual health check, press the button on the device and observe the LED behavior:

Technical specifications

Warranty

For full warranty terms, see the Geotab Limited Warranty Statement.

Warnings

⚠︎ Professional installation required - Installation of this product requires that the installer have sufficient technical knowledge and expertise for mobile device installation and integration into modern vehicles, i.e. Certified Geotab Installer certification or equivalent.

Read important related safety information and Limitations of Use following these installation instructions. Read and follow all instructions and warnings to prevent serious injury and/or vehicle damage.

WARNING! Some installations are not straightforward and must be completed by an Authorized Installer to ensure a secure installation. Some examples requiring professional installation from an Authorized Installer include if the device may not be fully secured and could vibrate loose, get knocked or if the installer questions their ability to complete a secure installation according to these instructions.

WARNING! Prior to Go Anywhere installation, read and follow important safety information including limitations of use located following these installation instructions. Always read and follow all safety information to prevent loss of vehicle control and serious injury.

WARNING! Do not attempt to install, reconfigure, or remove any product from a vehicle while the vehicle is in motion or otherwise in operation. All installation, configuration, or removal must be done only in stationary vehicles which are securely parked. Attempting to service devices while the vehicle is in motion could result in malfunctions or collisions, leading to death or serious personal injury.

WARNING! To prevent risk of fire or damage to the asset, the external power harness must be connected to an appropriately fused circuit. Failure to use a correctly fused power source can lead to an overcurrent condition, resulting in serious damage to the asset's electrical system and/or risk of fire.

CAUTION! The device may become hot to the touch during operation, particularly when externally powered in high-temperature environments. Exercise caution when handling the device after extended use to avoid the potential for minor burns.

CAUTION! To prevent equipment damage and ensure reliable operation, do not install the device where it may be exposed to corrosive chemicals or fuels. Such exposure can damage the housing and internal components, compromising the device's integrity and voiding the warranty.

WARNING! Keep away from children. The magnets can cause serious injury or death if ingested. The magnets are strong and may cause harm if mishandled. Always slide the magnets when trying to separate or join them to avoid personal injury or damage.

NOTE! Always get permission before you drill, and inspect the area to ensure no adjacent equipment will sustain any damage.

WARNING! To prevent risk of fire, explosion, or chemical leakage, use only Geotab-approved replacement batteries. The use of unauthorized or incompatible batteries will void the product warranty and can lead to device failure or a safety hazard.

WARNING! Do not use a battery that is leaking, damaged, or deformed. Handle compromised batteries with appropriate personal protective equipment to avoid chemical burns. Dispose of damaged batteries immediately according to local hazardous waste regulations.

WARNING! Do not short-circuit the battery terminals. Allowing the terminals to come into contact with metallic objects can cause rapid overheating, leakage, or explosion, resulting in serious injury or fire.

NOTICE: The Geotab GO Anywhere is a monitoring device and is not a failsafe anti-theft or life-saving system. Device functionality depends on factors including battery charge, available GPS and cellular coverage, and proper installation. Do not rely on this device for emergency situations or as the sole means of asset security.

Important safety information and limitations of use

You must always select the right Telematics hardware suitable for your specific installation environment and vehicle use.

For the latest version of the Limitations of Use, please visit: goo.gl/k6Fp0w.

NOTICE: This product does not contain any user-serviceable parts. Configuration, servicing, and repairs must only be made by an authorized reseller or installer. Unauthorized servicing of these products will void your product warranty.

Regulatory statements

Warning: RF Exposure Compliance

This equipment complies with FCC and ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. In order to avoid the possibility of exceeding the FCC and ISED RSS-102 radio frequency exposure limits, this equipment should be installed and operated with minimum distance 20 cm (7.9 inches) between the antenna and your body during normal operation. Users must follow the specific operating instructions for satisfying RF exposure compliance.

Cet équipement est conforme aux limites d’exposition aux rayonnements FCC et ISED CNR-102 établies pour un environnement non contrôlé. Cet émetteur ne doit pas être installé ou utilisé en conjonction avec une autre antenne ou un autre émetteur. Afin d’éviter la possibilité de dépasser les limites d’exposition aux radiofréquences FCC et ISED, cet équipement doit être installé et utilisé avec une distance minimale de 20 cm (7.9 pouces) entre l’antenne et votre corps pendant le fonctionnement normal. Les utilisateurs doivent suivre les instructions spécifiques d’utilisation pour respecter la conformité à l’exposition aux RF.

Canada

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic

Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of the

device.

L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences

et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée

aux deux conditions suivantes :

1. L'appareil ne doit pas produire de brouillage;

2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en

compromettre le fonctionnement.

CAN ICES-003(B)/NMB-003(B)

EU

This equipment complies with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Applicable harmonized standards:

- EN 301 908-1 / EN 301 908-13 (Radio — LTE)

- EN 55032 Class B (EMC emissions)

- EN 55035 (EMC immunity)

- EN IEC 62368-1 (Safety)

- EN 62311 (RF exposure)

- EN 303 645 / EN 18031 (Cyber security)

WEEE Disposal: This product must not be disposed of with normal household waste in accordance with Directive

2012/19/EU. It should be handed over to an applicable collection point for recycling of electrical and electronic

equipment.

This product complies with Directive 2011/65/EU (RoHS).

This product contains a non-rechargeable lithium battery. Dispose of in accordance with EU Regulation 2023/1542.

USA

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

1. This device must accept any interference received, including interference that may cause undesired operation.

✱ NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

1. Increase the separation between the equipment and receiver.

1. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

1. Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Geotab could void the user’s authority to operate the equipment.