Spring 2026

This document contains the answers to the questions asked during our Spring 2026 Learning LIVE! Training webinars.

There are still 7 sessions left in this Spring 2026 season! To learn more about upcoming webinars, view our remaining webinars below.

Spring Calendar

Mastering the Basics: Part 2 FAQs

1. Air Date: April 15, 2026
2. Hosts: and
3. Recording Link: Mastering the Basics: Part 2 (recording coming soon!)

4. Continue building your MyGeotab expertise in Part 2 of Mastering the Basics (Part 1 below)! This session picks up where Part 1 left off, diving deeper into the tools and features that help you get the most out of your fleet management platform.

5. What You’ll Learn By the End of the Mastering the Basics 2-part series:

6. 1. How to set up and organize groups for streamlined fleet management
   2. How to add and manage vehicles and drivers in MyGeotab
   3. How to create and use zones to monitor fleet activity by location
   4. How to configure rules and leverage reporting for actionable insights

7. FAQs:

8. 1. Q1: If I use AT&T's version of MyGeotab, are there any differences in your portal than theirs? A: No, the AT&T database/ portal has all the same functionality as any other MyGeotab database. The only real difference is the branding of the database and URL.
   2. Q2: Does the seatbelt exception trigger when starting the vehicle without latching the belt? Can this be adjusted for time/ duration? The built-in rule conditions are looking for no seatbelt and going over 6.21 MPH. You can customize this rule to have time/ duration or just ignition on, as well as, many other options.
   3. Q3: What if I have turned on all Beta Features in MyGeotab but they are not showing up? A: It is recommended you refresh your database or log out of and back into your database for the changes to take effect. If this does not work, please reach out to your support channel for troubleshooting.
   4. Q4: Where can I find documentation on the statistics for overspending and fuel waste shown in the Mastering the Basics: Part 2 training session? A: Reference sources coming soon!
   5. Q5: Does enabling a Beta Feature as an Administrator (Admin) enable it for all users or just the Admin? A: Beta features are toggled on and off by each user in the database (even Admins), so you would only be enabling it for yourself.
   6. Q6: If my fleet is equipped with cameras, can I connect them to MyGeotab? A: Mostly likely you can! We have several integrations with camera providers already set up; it depends on the camera type. As a first step, feel free to ask about your specific camera type in the Geotab Community and we will be able to help you get the specific answers for your unique setup.
   7. Q7: For exceptions in MyGeotab, do speeding incidents record the actual speed or are they just a general notification that speeding occurred. A: Yes; when you review an exception for a rule that was broken, the system brings you to the map with a line over the exact path where the infraction occurred. It also provides detailed speed data for the specific duration the speeding rule was violated and the exception was generated.
   8. Q8: Can MyGeotab notify users based on any condition set? A: Yes; notifications can be set up for any of the exception rules.
   9. Q9: How do I access the Asset Usage Page? A: Answer coming soon!
   10. Q10: Can the built-in rules be changed or adjusted? A: Answer coming soon!
   11. Q11: Why are some elements greyed out for me under the Groups and Rules section? A: Access to these rules is likely restricted by your current permissions. To gain editing rights, an Administrator for your database must update your security clearance.
   12. Q12: Can we set up a rule based on a scheduled location versus an actual location? For example, if a vehicle is supposed to be at a terminal at a scheduled time, can we generate a report or notification when it is not? A: Answer coming soon!
   13. Q13: How do I set up emailed reports? A: Answer coming soon!

9. Mastering the Basics: Part 1 FAQs

4. Air Date: April 8, 2026
5. Hosts: and
6. Recording Link: Mastering the Basics: Part 1

7. Get back to basics with this hands-on session on MyGeotab essentials.

8. Whether you're a new user or looking to refresh your knowledge, Cecilia walks you through the fundamentals from A to Z — including setting up groups, vehicles, drivers, and more.

10. FAQs:

11. 1. Q: Is there a Geotab certification program for individual employees? A: At this time, Geotab offers learning tracks in the Geotab Academy, but they do not give you a certification. However, we are working on a customer certification program and will let our customers know once it is available.
    2. Q: How can I run a Trips History report in MyGeotab for a selected date range instead of viewing results broken down by individual days? A: To view the Trips History report by a selected date range rather than by individual days, click on the summary tile on the Trips History page. We will explore this feature in more depth in Mastering the Basics: Part 2 so please register!
    3. Q: How do I delete a group in MyGeotab? A: When you are looking at your Groups, click on the one you want to delete and you should see options pop up in the top right to either edit or delete.
    4. Q: If I’m missing the “+” option to add new groups in MyGeotab, what should I do to resolve this? A: If you are missing the “+” option to add a new group, you will need to get the correct security clearance to add new groups. An Administrator for your database can give you the permissions without needing to make you an administrator by giving you permission to administer Groups via a custom clearance.
    5. Q: How do I edit asset information in MyGeotab if it is incorrect? A: As long as you have the correct permissions in MyGeotab, you should be able to edit asset information on the Asset page. If you do not see the field, it is likely you do not have the correct permissions and need to contact your Administrator to grant you a built in or custom clearance that allows you to administer assets.
    6. Q: What is an Original Equipment Manufacturer (OEM)? A: Answer coming soon!
    7. Q: Does OEM telematics give the same information as the GO Device? A: A lot of the OEMs give the same basic information but they do all vary a bit with how much information they give and what types they give. Some give much more than others.
    8. Q: What OEM telematics is MyGeotab able to connect with? A: We support most major OEMs at this time. You can read more about it on our OEM page here: https://www.geotab.com/oem-telematics/
    9. Q: Do we have monitoring in place for tracking GPS data availability for each asset in MyGeotab- including uptime percentage, downtime periods, and notifications when data is not available? A: You can use the Watchdog Report to monitor device connectivity. However, it does not show percentages by default, you would need to customize the report for it to show percentages.
    10. Q: Is it possible to enable preview features for a single user in MyGeotab or does it have to be done database-wide? A: Yes, each beta (preview) feature can be toggled on or off for each individual user.
    11. Q: Is there a report that shows maintenance issues for the entire fleet in MyGeotab or do you have to check by individual vehicles? A: In the Reports section, there are several reports that can help you monitor your asset’s health (for example, the Active Faults Report). You can set these reports up as emailed reports or as a dashboard. Please browse through the Reports section in MyGeotab for the reports that best meet your needs.
    12. Q: How long does the battery last in the GO Device? A: The GO Device is connected to the vehicle’s battery and does not have its own internal battery. Therefore, it will last as long as the vehicle’s battery is still working and providing power.
    13. Q: How do you delete an asset rather than archive it in MyGeotab? A: Geotab does not recommend the deletion of an asset because this will remove your ability to see the asset’s data if you need it in the future. But while editing an asset in MyGeotab, there is a button to delete it located in the top right (next to the Archive button).
    14. Q: If there is a Low Battery widget on the Asset Page, does that represent that there is a low battery on that vehicle? A: Yes, if the Low Battery widget is on the Asset Page, then this indicates an alert that the GO Device is reading a low voltage from the vehicle’s battery.
    15. Q: How do we resolve GO Device activation issues? A: Resolving GO Device activation issues depends on the issue. Most often, the GO Device will automatically connect once the vehicle is driven around a little, or after the GO Device is unplugged and plugged back in (if it’s a simple installation). However, please reach out to your Support resource so your specific situation can be further investigated if one of the solutions above did not resolve the issue. If you do not know your support resource, please reach out to us at and we will connect you to your support channel.
    16. Q: If a Partner did the GO Device installation, do I still need to add the device in MyGeotab? A: This depends on your specific Partner. Please reach out to your Partner to find out their specific installation and setup process. If you do not know how to contact your Partner, please reach out to us at and we will connect you to your support channel.
    17. Q: Is there a way to set the default view for the asset list in MyGeotab so that trailers are at the end of the list and vehicles show up at the top on one page? A: No, this is not currently a feature. Please feel free to submit your idea to our Feedback Hub.
    18. Q: What is the best practice for moving a GO Device from one vehicle to a different vehicle in MyGeotab? A: To move a GO Device from one vehicle to another, you will first need to Archive the original vehicle so that the data will be retained and the GO Device serial number will no longer be associated with the original vehicle. Then you can add the GO Device serial number to the new asset in MyGeotab. Please follow the steps in this video tutorial to correctly move a GO device from one vehicle to another.
    19. Q: Is there a way to remove access to an overall category (for example, Safety or Maintenance) in MyGeotab rather than having to remove clearances for each part of the category? A: No this level of customization is not available at this time.
    20. Q: Does Geotab plan to incorporate Universal Product Code (UPC) codes for scanning GO Devices in and out? A: This is already available with our tool MyInstall. It gives installers the ability to scan the bar code of the GO Device they are installing and all of the changes are then reflected in a report in MyGeotab (called Installation Pending Changed). The Administrator can then go through the report and accept changes which then overwrites the information in MyGeotab.
    21. Q: Does the GO Device have the capability to see if the headlights are turned on or if turn signals are activated, so that pre-trip inspections can be done through MyGeotab? A: Yes and no; the GO Device does get headlight and turn signal data from some vehicles but not from all. If you look at the Maintenance section in MyGeotab, you can see all of the measurements being tracked for your individual vehicles.
    22. Q: Where can I find the locations (on a map) where my driver was speeding in MyGeotab? What if there is a speed limit issue- like when the posted speed limit does not match what is shown in MyGeotab? A: You can find where a driver was speeding on the map in the Trips History section. At the next webinar (Mastering the Basics: Part 2), Cecilia will cover how to activate and customize rules, including speeding rules. Once you activate the speeding rule, the section of a trip where your driver was speeding will actually change color to indicate that on the Trips History map. For more information on road speed in MyGeotab, please consult this article.
    23. Q: Can we remove drivers from MyGeotab? A: Yes, you can delete or archive drivers from MyGeotab just like you can with vehicles and other assets.
    24. Q: What can I do to monitor if a driver is driving too slow in MyGeotab? A: To monitor whether or not a driver is driving too slow in MyGeotab, you can make a rule to track when they are driving under the speed limit. Then you can monitor this in the exceptions report to see when, where and for how long drivers were driving under the speed limit. At the next webinar (Mastering the Basics: Part 2), Cecilia will cover how to activate rules and view the Exceptions report.
    25. Q: Is the information for tracking history in MyGeotab gone after three days? A: No, Geotab keeps data for a period of two years by default. In your MyGeotab database system settings, you can edit the purge period if needed. The functionality we highlighted in the training (“area activity”) only supports a maximum date range of three-days that you can freely select.
    26. Q: If we already have cameras in our vehicles, can we connect them to MyGeotab? A: Whether or not you can connect your existing cameras to MyGeotab depends on the camera type. Fortunately, we are integrated with quite a few camera providers- you can find the full list here.

    27. AI for the Road: The Power of Geotab Ace FAQs

    7. Air Date: April 1, 2026
    8. Hosts: and
    9. Recording Link: https://video.geotab.com/watch/gqPKWRohu4F8gqUDWns8Yf

12. Explore Geotab Ace, the industry’s first Generative AI assistant for fleet management. In this Learning LIVE! session, Marco demonstrates how to use natural language questions to instantly pull complex, actionable insights from your fleet data — saving hours on reporting, accelerating decision-making, and unlocking hidden opportunities for efficiency and safety.

13. Key Takeaways:

14. 1. How to ask natural language questions to get instant fleet insights
    2. Practical use cases for AI-powered fleet analytics
    3. How Geotab Ace accelerates reporting and decision-making

15. FAQs:

27. Q: Is Geotab Ace automatically turned on in MyGeotab? A: Yes, Geotab Ace should now be on by default.
28. Q: Is the Geotab Ace data processed in the United States (US)? Can we choose the location? A: The storage of data follows the Data Security Measures stated in our TOMS Document.
29. Q: Can we create different threads in Geotab Ace? So, for example, we can continuously work on a specific thread for a specific topic. A: Yes, creating multiple threads is possible in Geotab Ace. To start a new thread, click on the blue icon at the top.
30. Q: Is Geotab Ace available in Spanish or any other language? A: Yes, it is available in Spanish. Geotab Ace will respond in the language you have set in your MyGeotab settings; so if you ask in Spanish but MyGeotab is set to English, it will respond in English.
31. Q: How do we report if a response is not correct? How do we provide feedback on what should be the correct answer so Geotab Ace can learn (besides the thumbs down button)? A: When you press the thumbs down button, you are able to add comments into a comment box to let us know what went wrong in more detail.
32. Q: Are there plans for Geotab Ace to evolve into an action-based assistant, such as creating rules or reports directly within MyGeotab A: Yes, action-based features are something you will see in a future version of Geotab Ace.
33. Q: Can I use Geotab Ace for Geotab data cleansing? To find exceptions, add rules, and proactively monitor as examples. A: At this point, Geotab Ace can only consult information and does not have permissions to edit your information. However, we plan to evolve its capabilities in the future.
34. Q: Will Geotab Ace continue to be included in the monthly subscription or will Geotab charge more as its features grow? A: For the time being Geotab Ace is included with your subscription at no additional cost. Geotab has no plans to charge extra for it at this time.
35. Q: I see that Geotab Ace can interact with elements within the database, such as vehicles and zones. If using GO Focus, would these capabilities also extend to searching within video records and captured images? A: Geotab Ace can not search within video recordings and captured images today, but we intend to continue adding additional data points and capabilities in future versions. Stay tuned for the updates!
36. Q: How do you allow Geotab Ace clearance for a user who does not have Administrator access? A: For a user to use Geotab Ace without Administrator access, an Administrator would need to give the user all of the permissions listed in the Geotab Ace User Guide.
37. Q: Can we use Geotab ACE for data quality checks as well? Like to run an analysis to pick up noise and anomalies within the data in the database? A: Yes, you would be able to run data quality checks using Geotab Ace. To do so, ensure your prompt is specific to what you want and if you don’t get the results you want, try to alter your prompt.
38. Q: You mentioned the data won't be shared with 3rd parties. However, once using a different Large Language Model (LLM) like you mentioned on the roadmap, how will the data remain within MyGeotab when using that solution? A: Right now no data is shared while using Geotab Ace. Soon this will change. If a user uses Model Context Protocol (MCP) in another tool, that's up to the user on what solution should be used and what that tool does with their data. Geotab is just providing the connection.