FAQ

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Nov 25, 2022

OBD Port Audible Alert

Some vehicles sound an alert if any On-Board Diagnostic (OBD) third-party telematics device makes a data request via the OBD port while the vehicle is both locked and the ignition is off. While this alert is designed to detect undesired device installations, it can also be triggered by intentional device installations that are necessary for fleet operations. Given that this alert interferes with the intended operations of the telematics device, the version 9 telematics device disables it by default as of firmware version x.27.x on confirmed vehicles.

Should a user choose to re-enable the alert, the telematics device will request less vehicle data to avoid triggering the alert. For Electric Vehicles (EVs), re-enabling the alert may result in loss of charging data and delay of driving data.

While a vehicle cannot be fully operated via OBD alone, actions such as locking/unlocking doors, rolling down windows, and starting the engine may be possible. The specific abilities of the telematics device is governed according to your service plan.

FAQs

Which vehicles are likely to have an OBD alert?

Only a small number of vehicles have a confirmed OBD alert. The following list is non-exhaustive, and the OBD alert may not apply to all model years.

Audi

Audi A3 eTron 2016+

Audi Q6 eTron 55 Quattro

BMW

225 XE PHEV

5 Series PHEVs

7 Series PHEVs

i3 2014-2020

X Series PHEVs

CUPRA

Born

Škoda

Enyak

VW

eGolf

Golf GTE

Passat GTE

ID.3

ID.4

Can the telematics device cause the OBD alert to sound?

If the alert is not disabled upon installing the telematics device, the version 9 device (with firmware version x.27.x+) will disable the alert by default on Audi, BMW and VW electric vehicles (EVs) listed above, with this list potentially expanding in the future. This allows the device to provide full data access according to your service plan without risk of sounding the alert.

There is a risk that the OBD Alert will sound on Audi, BMW and VW EVs with telematics device version 7 or 8, and on version 9 with firmware version less than x.27.x.

There remains a risk that the OBD Alert will sound on any other vehicle where the OBD Alert is not yet confirmed.

NOTE: Should the device be installed in an electric vehicle (EV) and charged prior to the vehicle being started (ignition on), there is a risk that the alert will sound. Please follow the standard device installation instructions.

How can I verify if a vehicle has an OBD alert?

Verifying the presence of an OBD alert — Telematics Fleet Management Application Portal

1

Navigate to Engine & Maintenance > Engine and Device … > Measurements from the main menu. Select a date period that includes the last time this vehicle was driven, and select your vehicle(s) of interest.

2

Use the Diagnostics field to search for Generic OBD port alert status (0 = unknown / 1 = enabled / 2= disabled / 3 = not available), and click Apply changes.

2

Review the search results and follow the guidelines below to determine if the vehicle has an OBD alert:

  • If the value is 1 (enabled) or 2 (disabled), then the vehicle has an OBD alert.
  • If the value is 0 (unknown), 3 (not available), or if there are no search results (indicated by No status data for this period of time), the system is unable to determine if the vehicle has an OBD alert at this time. If the search results display any of the aforementioned values, and the vehicle is not listed under Which vehicles are likely to have an OBD alert?, it’s unlikely this vehicle has an OBD alert.

How can I enable the OBD Alert?

If the alert is not disabled upon installing the telematics device, the version 9 device (with firmware version x.27.x+) will disable the alert by default. After you have confirmed an OBD Alert is present and has been disabled, follow the steps to below to re-enable the ODB Alert. For more information on how to verify the presence of an OBD Alert, follow the steps outlined in How can I verify if a vehicle has an OBD alert?

NOTE: For Electric Vehicles (EVs), an enabled OBD alert may result in loss of charging data and delay of driving data. Please contact your reseller to determine whether a different service plan may be more appropriate in this case.

1

Navigate to Vehicles, and select the vehicle for which you want to re-enable the OBD Alert. In the top button row select + More details.

2

Under the Asset tab, determine if the OBD port audible alert option is toggled to Disable.

! IMPORTANT: OBD port audible alert will not appear if the OBD Alert is unknown, or when it doesn’t have one. To verify the presence of the OBD Alert, see How can I verify if a vehicle has an OBD alert?

3

Select Enable and you will see the following message:

4

Click the Enable OBD port audible alert button to complete the request. Changes typically take effect the next time the vehicle’s ignition is turned on.

5

Click the Save button at the top left.

To verify that the OBD alert was successfully enabled, follow the instructions for How can I verify if a vehicle has an OBD Alert? and confirm the value was 1.

How can I disable the OBD alert?

If the alert is not disabled upon installing the telematics device, the version 9 device (with firmware version x.26.x+) will disable the alert by default. Should it be re-enabled, you have the option to disable it again.

NOTE: If the OBD alert is disabled, the device will provide full data access according to its service plan.

If the OBD alert has been enabled by completing the steps above, the following instructions can be used to disable the alert.

1

Navigate to Vehicles in the main menu, and select the vehicle for which you want to disable the OBD alert. In the top button row select + More details.

2

Under the Asset tab, determine if the OBD port audible alert option is toggled to Enable,

! IMPORTANT: OBD port audible alert will not appear if the OBD Alert is unknown, or when it doesn’t have one. To verify the presence of the OBD Alert, see How can I verify if a vehicle has an OBD alert?

3

Select Disable and you will the following message:

4

Click the Disable OBD port audible alert button to complete the request. Changes typically take effect the next time the vehicle’s ignition is turned on, and is driven.

5

Click the Save button at the top left.

To verify that the OBD alert was successfully disabled, follow the instructions for How can I verify if a vehicle has an OBD Alert? and confirm the value was 2.

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