When I try to change a user from Basic to MyAdmin authentication, the MyAdmin type is grayed out and cannot be selected.  How can we make that change?Thanks! Jen 

How to change a user from Basic Authentication to MyAdmin (Reseller Support) Authentication

We have tried several different admin users, different PC,s and browsers.  When we try and load the Analytics Lab's API Explorer we always get the error "An error occurred retrieving your API List." Any suggestions? Jen SmithElementFleet

Error when loading API Explorer in Analytics Lab

page-user page-user-jennifer-smith-1349 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

["Map Server Updates Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

Is it possible to add users with MyAdmin authentication using the bulk edit tool? There does not seem to be that option.

It works with a new account. We were just hoping to avoid having to delete and re-add users. Thanks!

Yes this user is registered in MyAdmin.

When I try to change a user from Basic to MyAdmin authentication, the MyAdmin type is grayed out and cannot be selected. How can we make that change?Thanks! Jen

We have tried several different admin users, different PC,s and browsers. When we try and load the Analytics Lab's API Explorer we always get the error "An error occurred retrieving your API List." Any suggestions? Jen SmithElementFleet

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How to change a user from Basic Authentication to MyAdmin (Reseller Support) Authentication

Error when loading API Explorer in Analytics Lab