Hello, We have been experiencing intermittent issues doing Fuel Transaction Imports since Tuesday Oct 7, 2025.  What's unusual about these is that we are authenticating fine, however, when we try to send the Fuel Transaction, we are getting a InvalidUserException after we have authenticated. I would have expected a InvalidPermissionsException, but not a InvalidUserException.  We can read Devices and Users with no authentication issues. Some of our partners have been seeing the same issue.Any ideas? Thanks,Jon 

Experiencing intermittent issues doing a Fuel Transaction Import

page-user page-user-jon-hyatt-2091 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

Hi <a href="/user/tucker-peebles-1087" data-id="1087" data-value="TuckerBA-1087" data-denotation-char="@" class="text-decoration-none mention">@TuckerBA-1087</a>​ and <a href="/user/daren-porter-1148" data-id="1148" data-value="DarenPorter-1148" data-denotation-char="@" class="text-decoration-none mention">@DarenPorter-1148</a>​  Thanks for all your help and questions! Ok, so the new logging we have in the system has highlighted the issue for us and we have a solution for our clients. It turns out that all of the transactions upload properly for most of our customers. There are just three customers that have failures and we have managed to mitigate them by creating a new service account and authenticating with the new service account. I can't say why that makes a difference though. As far as we know, the permissions are the same.  Lesson learned (uh, again!): proper logging saves the day Tucker, we are a small digital fuel card provider in Canada called Fillip Fleet and currently operate only in Canada. There is a high penetration of tap-at-the-pump (and tap-in-store) available in Canada, which allows us to be digital-only for most of our customers. We do provide physical cards for customers that need them, but that is only about 1% of our transactions. Our system operates on the VISA rails, so it's not a fuel retailer brand specific card, although we do have partnerships with some fuel providers to provide rebates, special offers and the like. We plan to expand to the US in 2026 and are currently building out multi-country functionality in our system / app / webapp. Again, thanks for your help!

Hi Daren and Tucker, We are a fuel card provider and offer API connections to Geotab for several of our customers and we use it ourselves for our own fleet. We have had this integration for about a year and it has been working perfectly so far. Our solution is a custom solution using the Geotab SDK directly. When a new fuel transaction happens on our card, we upload the fueling data to Geotab initially when we have volume estimates and then we re-upload it when we have actuals. This work is done by a queued job. The queued job, when it runs <ol><li>Calls Geotab authenticate to authenticate (this always succeeds)</li><li>Calls Geotab addFuelTransaction (which sometimes fails and returns an InvalidUserException)</li></ol>This all happens in less than 1000ms We have recently added some additional logging to better define what “sometimes fails” actually means above. I'll have that data in a few days. The exact error message is: “Incorrect login credentials” I'll hopefully have some more info in the next few days. I know this isn't very informative yet. I thought this to be something other API consumers would have also experienced due to some configuration change at Geotab or something. Hoping it would magically solve itself! Thanks for the questions.

Hello, We have been experiencing intermittent issues doing Fuel Transaction Imports since Tuesday Oct 7, 2025.  What's unusual about these is that we are authenticating fine, however, when we try to send the Fuel Transaction, we are getting a InvalidUserException after we have authenticated. I would have expected a InvalidPermissionsException, but not a InvalidUserException.  We can read Devices and Users with no authentication issues. Some of our partners have been seeing the same issue.Any ideas? Thanks,Jon

Recent Activity

Experiencing intermittent issues doing a Fuel Transaction Import