On 9/3/2021 at Approx 13:34 Hours -6 UTC, my Custom CURL based Endpoint Fetching using the API Ednpoints to store into my MySQL Database stopped being able to receive Truck locations and some other info. My Cronjob returns completely blank data now on Truck locations and incomplete or no data on a few other things, like old odo readings was noticed. Not sure yet with the fall out what other functions are also failing. Our customers cannot track Freight on our Web System without updates coming in. The developer who wrote all of this is long gone working at Big Corp X and using a Custom Solution from 2017 is dangerous without full documentation and with Geotab constantly evolving. We need a budget friendly solution to modernize our integration. **Edit - Removed PHP Code for privacy now that situation is "resolved"?

Geotab API Endpoints Truck Location Tracking suddenly not working

We have a v1.1 api integration that within the last few months, sadly as I am stepping in to this with the workers not giving me solid data just an “oh by the way”, we don't have an exact date - it either started after some php 7.4 change ups from 5.6 end of May but more than likely before than.i have just reset the system user credentials as I read that an April update changed some permission structures and that might've been the issue, that did not resolve. before sharing code and logs maybe this already rings a bell? The trailers are untracked assets and when a driver does a write up on their geotab for it, a maintenance request used to be logged in our system with the api setup we have. Now it is not, notably I believe it is only for tire maintenance as that is the only ones I've been told don't work / only issues needing write up. When they asked a driver to test they didn't entertain and and do a few different kind but that may need to happen. I can navigate the database errrors and such but am not a php developer so am outsourcing that to someone who doesn't know what to do to assist, what should I be directing them to look for or who can I contact when geotab doesn't help customers directly on api issues anymore? The original developer of this API is no longer available to contact and I am thinking it is some of the changes this year in the geotab asset management and his api causing this and we need to adjust 

Untracked assets no longer creating maintenance requests for tire maintenance with our API

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Geotab escalated this up over a day and a half and got to Gabrielle or Gabreilla, and i was never contacted back, but after being notified that it was escalated a third time, it started working. I'd love to know what happened. My boss demands answers.

I'll give you an email but i'm open to anyone willing to look at this, i am thinking they suddenly deprecated something. I have a ticket in with support but they don't know what to do currently and are escalating it a second time. <a href="https://my.geotab.com/apiv1/" target="_blank">https://my.geotab.com/apiv1/</a> --- Version 11.89.274 is what we're using. Also for reference, i know many people assume most users are on the Opensource API Adapter, but we are not. We integrated to Geotab with a custom solution a few years before the Adapter became available, and it is using Datamodel 1 which is being sunset around december with a 6-12 month grace period from my understand, but from what I gather, we'd only need to swap out the API end points we are requesting data from to fix up what we use if we don't replace it.

On 9/3/2021 at Approx 13:34 Hours -6 UTC, my Custom CURL based Endpoint Fetching using the API Ednpoints to store into my MySQL Database stopped being able to receive Truck locations and some other info. My Cronjob returns completely blank data now on Truck locations and incomplete or no data on a few other things, like old odo readings was noticed. Not sure yet with the fall out what other functions are also failing. Our customers cannot track Freight on our Web System without updates coming in. The developer who wrote all of this is long gone working at Big Corp X and using a Custom Solution from 2017 is dangerous without full documentation and with Geotab constantly evolving. We need a budget friendly solution to modernize our integration. **Edit - Removed PHP Code for privacy now that situation is "resolved"?

We have a v1.1 api integration that within the last few months, sadly as I am stepping in to this with the workers not giving me solid data just an “oh by the way”, we don't have an exact date - it either started after some php 7.4 change ups from 5.6 end of May but more than likely before than.i have just reset the system user credentials as I read that an April update changed some permission structures and that might've been the issue, that did not resolve. before sharing code and logs maybe this already rings a bell? The trailers are untracked assets and when a driver does a write up on their geotab for it, a maintenance request used to be logged in our system with the api setup we have. Now it is not, notably I believe it is only for tire maintenance as that is the only ones I've been told don't work / only issues needing write up. When they asked a driver to test they didn't entertain and and do a few different kind but that may need to happen. I can navigate the database errrors and such but am not a php developer so am outsourcing that to someone who doesn't know what to do to assist, what should I be directing them to look for or who can I contact when geotab doesn't help customers directly on api issues anymore? The original developer of this API is no longer available to contact and I am thinking it is some of the changes this year in the geotab asset management and his api causing this and we need to adjust

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Geotab API Endpoints Truck Location Tracking suddenly not working

Untracked assets no longer creating maintenance requests for tire maintenance with our API