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HomeCommunityMyAdminAccounts and BillingI want to upgrade the subscription to Pro API plan instead of a Pro plan since my clients are not using MyGeotab. How is that done ?

I want to upgrade the subscription to Pro API plan instead of a Pro plan since my clients are not using MyGeotab. How is that done ?

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MyAdmin
Accounts and Billing
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AArna-1532
Original Poster

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EishiFUN
Geotabber

Hello @AArna-1532​ ,

 

Thank you for asking your question in our community. I do apologize for the delay in answering your question. You should be able to do this in MyAdmin like normal. Here are some steps you can take in MyAdmin:

 

  1. From the Device Admin page, use the filter options to narrow the selection of devices.
  2. Click the Look up Devices button.
  3. From the table, select the device(s).
  4. Click the Change Plan button.
  5. In the popup window, select a Rate Plan from the dropdown menu, and click OK.
  6. Click the Accept button to accept the terms of the Rate Plan change.

 

You can see more details about this in our documentation: https://myadmin.geotab.com/legacy/help.html?lang=en

 

If you dont find the answers to your question there feel free to reach out. We are happy to help.

 

Have a great day!

Eishi FUN

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AArna-1532
Original Poster

Screenshot 2022-10-21 at 15.39.25Hi @EishiFUN​, that was the plan. But unfortunately the API pro plan is not available.

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EishiFUN
Geotabber

Hey @AArna-1532​ ,

 

I have not been able to find a way to do this in our documentation. My best suggestion is to make a ticket with support and request their assistance with this. I am sorry I could not help more.

 

Have a good weekend!

Eishi FUN

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