<a data-id="3832" data-value="KKilp-3832" data-denotation-char="@" href="/user/kkilp-3832" class="text-decoration-none mention">@KKilp-3832</a> Yes you can make a support ticket that way. You can also reference this discussion if you would like and mention my name and the support agent you talk to can reach out to me if they have any questions.

vehicle labels off screen on MyGeotab map

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you - looks like I open a help chat for a support ticket?

page-user page-user-kathryn-kilpatrick-3832 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> as in filters? This is it: <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1788194357959-image.png"/> If you mean saved views, I'm using Labels (Default) <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1788194413880-image.png"/>

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Christian, thanks for the response. There's nothing wrong with the GPS location, the symbol for the vehicle is accurate. It's just the label for the vehicle that's being pulled off the map for some reason. It's sporadic, and comes and goes. This is not normal - I've never seen it before. Actually, it's just the black box and line to the black label box that's off screen - the white letters from the label are in the correct place if you look closely: <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1788193401585-image.png"/> A few seconds later it's back again: <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1788193524718-image.png"/>

This morning moving vehicle labels are populating off the screen of the map. See below screenshot. You can see the black lines stretching off to the top left corner.<img class="ql-image" src="/forum/plugins/gcs-uploads/files/1788176152268-geotab-map.jpg"/>

Viimane tegevus

vehicle labels off screen on MyGeotab map