I have terminated devices and need to reactivate terminated less than 24 ago

page-user page-user-william-reid-1007 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

Hi got unit back live we are waiting  for updates. Thank you for your support William Sent from my Galaxy
-------- Original message --------From: Geotab Community  Date: 04/02/2022  18:56  (GMT+00:00) To: william@safetrac-solutions.com Subject: Jsherman mentioned you in an answer to: I have terminated devices and need to reactivate terminated less than 24 ago 
  
    @media only screen and (max-device-width: 480px) {
      html { -webkit-text-size-adjust: 100%; }
      table.container { width: 100% !important; }
      .hidden-for-mobile { display: none !important; }
      .callToAction, .callToAction td, .footer {
        font-size: 12px !important;
      }
      .button .text { font-size: 12px !important; }
      .defaultIndentation { width: 10 !important; }
      .text { font-size: 12px !important; }
      a.button { width: 96 !important; }
      a.buttonWide { width: 118 !important; }
      a.buttonAuto { padding-left:1em !important; padding-right:1em !important;}
      a.button, a.buttonWide, a.buttonAuto {
        height: 23 !important;
        line-height: 23px !important;
        border-radius: 4px !important; 
        -webkit-border-radius: 4px !important; 
        -moz-border-radius: 4px !important; 
      }
      td.buttonWrapper {
        width: 98 !important;
        height: 23 !important;
      }
      img { display: inline !important; }
      .circle { border-radius: 50%; clip-path: circle(50px at center); }
      .square { border-radius: 10%; clip-path: circle(10px at center); }
    }
    @media only screen and (min-device-width: 600px) {
      table.container { width: 600px !important; }
    }
    @media screen {
      @font-face {
        font-family: 'Salesforce Sans';
        font-style: normal;
        src: local('Salesforce Sans'), local('SalesforceSans'), url(https://community.geotab.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff');
      }
    }
    a, a:visited { color: #015BA7; text-decoration:none; }
    img { display: block; }
    .preheader { display: none !important; }
    table {
        border-collapse: collapse;
        mso-table-lspace: 0px;
        mso-table-rspace: 0px;
    }
  
@wwill_456​   Just wanted to follow up and see if you were able to get this taken care of with your PAM and or the support person from the ticket you created..?
 
Thank you
Jason
  
  
    
        
            
                  
                
                    
                        
                                    
  
    
      
         
          
  
    
      
         
            
      
        
        
         
        
	        
	            Jsherman (Geotab)
	        
		    

      
    
	
    	@wwill_456​   Just wanted to follow up and see if you were able to get this taken care of with your PAM and or the support person from the ticket you created..? Thank youJason
  
        
            
                
                    
                        
                            
                                  
  
View/Answer
  

                            
                            
                                   or reply to this email
                            
                        
                    
                
            
        
	

         
      
    
  
  
  
    
       
       
       
    
  
  
     
      
        
          Replying to
        
      
    

  
    
      
        
          I have terminated devices and need to reactivate terminated less than 24 ago
        
      
    
        
  
  
    
      
         
            
      
        
        
         
        
	        
	            Jsherman (Geotab)
	        
		        
      
        
          Thursday, February 3, 2022 2:58 PM
        
      
    


      
    
	
    	Great, thank you for the information. It will have to be done via your PAM or the support person in the back end I am sure.  I do not see an option to allow you to do anything yourself with re activation in MyAdmin. One of them will be able to do it for you given the short timeline from terminating the device Jason 
	

         
      
    
  
        
  
  
    
      
         
                  
            
              
                 
                
    

  
      
   

 
  
 
      
        
  
  
        
         
        
	        
	            Jsherman (Geotab)
	        
	        
	        	@wwill_456​   Just wanted to follow up and see if you were able to get this taken care of with your PAM and or the support person from the ticket you created..? Thank youJason
	        
		        
      
        
          Friday, February 4, 2022 6:56 PM
        
      
    


      

  
     
 
  
 
    
                
              
            
          

         
      
    
  
        
  

         
      
    
  
        
        
        
            
                
                    
  
    
      
         
          
    
  
                                  You're receiving emails when someone "Mentions me in a comment."
  
                            To change or turn off Geotab Community email, log in as william@safetrac-solutions.com.
  
                            Geotab Inc., 2440 Winston Park Drive, Oakville, ON, L6H 7V2, Canada
  
                            

  
    
  

         
      
    
  
                    
                
  

<p>The information about termination time (30days) was direct on my-admin when you delete a device , it states that a  unit can be reactivated  within 30days . , but as discuss, not how to do this ? </p>

<p>Thank you for your reply , I have done this, already as well as opening a support ticket . My understanding is that you have 30 days to  reactivate units that have been terminated , yet there is now where in my admin I can see you can do this ? the client who cancelled in error his units is not well please that we cannot just reactivate, via web portal , as its only been 24 hours . </p>

Recent Activity

I have terminated devices and need to reactivate terminated less than 24 ago