<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Hi Eishi, That's right, I'm referring to the usage data cycle. Thank you very much for your support. Best regards.

Cell Phone Data | Sursight Cameras

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Cris, that's correct. Geotab told us that this feature is specific to the Go Focus because it helps improve driver detection. This is normal, and there isn't a setting to change it. Best regards.

Inverting colors in GO Focus

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank u Eishi🙏

FAULT 462 in MyGeotab

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cristian

IMAGE NOT AVAILABLE | GO FOCUS

Hello, Based on my technical experience, this very common error appears when the physical connection of the IOX is not adequate.

ERROR CODE IOX

@EishiFUN Thank you very much; we will be running tests.

CALIBRATE IN CAMERAS SURSIGHT

<pre data-language="plain">I believe this is the one with the most detailed information regarding what you are asking about:
https:&#x2F;&#x2F;support.geotab.com&#x2F;en-GB&#x2F;mygeotab&#x2F;mygeotab-add-ins&#x2F;doc&#x2F;collision-detect-guide</pre>

G-FORCE OF A GO

We get this error when we try to log in with our admin email address. 069Pd000017DUGgIAO.png


Why can't a user create an account on My Geotab Community using their My Admin username?

<pre data-language="plain">Hi Daniela,

I recommend downloading a report based on communication logs—specifically, using one GO device that isn't associated with a GO Focus and another one that is.

Try to match the conditions so you can compare the logs and reach a conclusion.</pre>

Can a GO Focus cause intermittent issues on a GO device that is not a GO9LTETEF?

Hi, Daniel. As far as I know, and based on my experience downloading videos, Go Focus videos currently don't have audio. Although when you download a video, it downloads a folder with audio files, you can't hear them. I think Geotab is currently working on this. I don't know if <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> can confirm this. Best regards.

Why do Go Focus video download with the audio separate?

Hi Cris. Without logging into the account (no login or activity of any kind), the time it takes for Geotab to delete or mark the database as inactive is determined by the following automatic system rules: Inactivity Deletion Criteria 1. 3 months or more without activity&#x2F;new data: If the database is 3 months or older, no one has logged in, and there are no GO devices actively sending data. 2 years of inactivity in GPS&#x2F;Status data: If the last GPS coordinate or status record received by the database is more than 2 years old, the system considers the database completely abandoned and proceeds to permanently delete it. 3. 60 days without devices (Test or empty databases): For databases in which all associated devices have been deactivated or returned, the system closes and deletes the database approximately 60 days after the service is canceled.

MyGeotab database deactivation?

Hi, team. I need your help with an error in the database. The error code is 652: “Error: IOX communication”. <img class="ql-image" src="data:image/png;base64,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"/> I haven't been able to find this error code in the error code manual. Does anyone have any information about this? Best regards.

Hi Naomi, the message “Updates delayed due to weak signal or connectivity issues” indicates that the system has not received recent information from the vehicle due to a temporary interruption in communication. This issue can occur primarily due to: Low or temporary loss of cellular coverage, either while the vehicle is in motion or while it is parked in locations that hinder signal reception, such as underground parking garages. Temporary connectivity issues, whether due to the cellular network or the Internet connection of the device running Geotab Drive. Delay in data transmission: The GO device continues to store recorded data locally while communication is unavailable. Once connectivity is restored, the stored data is transmitted to the platform, and the vehicle's location is updated. Therefore, when MyGeotab detects that communication with a vehicle is delayed due to a weak signal or connectivity issues, the unit's icon may appear semi-transparent to indicate that the displayed position corresponds to older information and may not represent its current location. Once communication is restored and the platform receives updated information, the vehicle icon returns to normal display.

Weak Signal Alert

Hi, everyone. Does anyone know exactly when the data from the Surfisght cameras is updated? I understand it's at the end of this month or the beginning of next month. Is that correct?

Hello, this is likely due to the following: 1. “Heartbeat” Signal with the Vehicle Turned Off: When the vehicle is parked and the engine is off, the GO device enters sleep mode to conserve the vehicle's battery. However, it does not stop communicating entirely: During the first 48 hours it is turned off, it sends a “heartbeat” signal (status ping) every 30 minutes. After 48 hours, it sends a heartbeat every 23 hours. The “Last Communication” date will be constantly updated in the system, but the GPS and Engine Log will continue to show the exact time the last trip ended. Regards.

MyAdmin | Difference in the last communication data

Hi Paulette, the product code appears at the top of my admin panel. In Mexico, for example: GO 3 G (Telcel) or GO TEF (Telefónica&#x2F;Movistar). Best regards.

MyAdmin | Assigned SIM card

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Great, thank you so much, Eishi!☺️

Hi team. Is there a setting on the GO Focus that prevents us from inverting colors? We're having an issue where the colors gray, denim, and black are being detected as “red.” Could this be a problem with the infrared sensor or a setting? Best regards.

Hi Cristian, good morning In my experience, I've installed several firmware updates, and the only one that fixed the “GPS” issue is the BETA version. You could try this version, or maybe the stable version works on some devices. Best regards.

Which is the most stable firmware version at the moment?

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Company

Title

["Map Server Updates Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

Hi, User. The “Video Not Available” error on Geotab GO FOCUS cameras occurs when the system records a rule or event, but the platform is unable to process or receive the media file stored on the camera. The steps are: 1. Check the Rule Settings in MyGeotab Go to Rules and Groups &gt; Rules. Edit the rule that triggered the event (pencil icon). On the Media Upload tab, confirm that the selected option is Video (if it is set to Notification or Photo only, the player will display a black screen). 2. Confirm Hardware Connection and Power Engine Power: GO FOCUS cameras rely on power from the GO device. If the engine was off or in deep sleep mode during the upload attempt, the video will not be transmitted until the vehicle is restarted. Cell Service: If the event occurred in an area with no signal or in a tunnel, the camera cannot upload the clip in real time. The file remains in the internal memory (128 GB) and will be uploaded as soon as the vehicle regains 4G&#x2F;LTE coverage. 3. Device Assignment and IOX Integration Make sure the IOX-CAMERA harness&#x2F;cable or the direct connection to the GO device is not loose. Under Maintenance &gt; Devices, verify that the GO FOCUS appears correctly linked to the serial number of the corresponding GO device. 4. Manual Video Request (Buffer On-Demand) If the automatic event upload failed, you can manually retrieve the video if the cam

Go focus plus - video unavailable

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Cristian, good morning. I found this information online: If you've lost access to the email address linked to your MyGeotab Administrator account, you won't be able to use the “Forgot my password” option. However, there are three main ways to regain access to your platform: 1. Ask another administrator at your company (the fastest option) If there's another person at your company with an administrator role in MyGeotab, that person can reset your credentials directly: They should go to People &gt; Users and Drivers. Search for your user, edit the profile, and update the email address to one you have access to, or assign a new password. 2. Contact your Geotab Partner or Authorized Reseller: If you are the sole database administrator, there is no one internally who can edit your profile. In this case: You must contact the distributor or provider (Partner&#x2F;Reseller) who sold you the Geotab service or devices. They have access via MyAdmin (the global partner platform) to manage users in your database and reset your access credentials. 3. Direct Support from Geotab: If you don't know who your reseller is or are unable to contact them: You can contact Geotab's support center directly through its official support website. To verify your identity and company ownership, they will ask for specific information such as the exact name of your database, your company name, and likely the numbers of

What options does a user have when they forget their password and email

Hi, raphaellustinger You don't need custom code or to work with the API for this: MyGeotab offers native ways to distinguish actual active use (driving time) from passive engine operation or idling. The system classifies activity into Driving, Idling (ignition on, vehicle stationary for more than 200 seconds), and Stops (ignition off or prolonged parking). Built-in options in MyGeotab 1. The Trip History Report (the simplest at-a-glance view) Where to find it: Go to Map &gt; Trip History (or Compliance&#x2F;Productivity &gt; Trip History). Why it works: This report breaks down each trip by driving time versus idling time. You can generate a summary version grouped by asset or driver by day, week, or custom time periods. 2. Risk Management Report &#x2F; Idling Violations. Where to find it: Go to Safety &gt; Risk Management (or search for “Idling Violations” in Reports). Best regards,

Is there a way to see when a vehicle was actually being used?

Hi Cris, in my experience, Geotab has an option to reset your password. Just select “I forgot my password,” and a link will be sent to your email. <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1787676678811-image.png"/> However, changing your password in the database you use will also update it there.

Recent Activity

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Inverting colors in GO Focus

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